Overview
Work History
Education
Skills
Personal Information
Identitycardnumber
Languages
References
Timeline
Generic

Nor Roslianti Rosland

Operations Services Specialist
Kuala Lumpur

Overview

17
17
years of professional experience
10
10
years of post-secondary education

Work History

Operation Service Specialist

Concentrix Srev Malaysia Sdn Bhd
10.2016 - Current
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Provide sales support to sales representative like preparing Purchase Order, Booking , Time and Material data
  • Maintain basic knowledge of client products and services
  • Also need to familiar with customer system like Ascend, EBI, PDB Tool, SAP, OSCAR, CRM, Prism and VMWare
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Prepare quotation and handle booking as per client request and work closely with Sales Team to manage on quoting and booking request
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Communicate with client on urgent request to ensure the request as per what customer want and deliver on time
  • Prepare quote for bulk request for more than thousand serial by using IBR report to make work smoothly
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Handling escalation mailbox to identify the issue and to find a better solution, to ensure quality assurance among team member and to reduce error
  • Give training to new team member, provide report to meet daily target, work in team and independently, to ensure all request need to finish before end of the day to avoid customer escalation.

Senior Global Operation Officer

Scope International (M) Sdn Bhd
02.2010 - 10.2016
  • To check and approve payment on Cash Management services using Rapid Cash System, especially to check customers information, determine customer needs and wants, conduct any problem in daily transactions
  • Concern about details of payment like value date, amount, beneficiary name, bank routing, bank code, cut of time and sanction country
  • Handle many role like pre-fde, sv, fde, fdex, rds, opics, s2bx and deal booking
  • Manage time to achieve personal and team target
  • Responsible to the job and make customers satisfy with the services
  • Read the documents carefully to avoid errors, work in team and independently, update news about the bank routing and bank name to avoid misunderstanding.

Account Assistant

DSI (M) Sdn Bhd
11.2007 - 02.2010
  • Check order by customers
  • Make purchase order, delivery order, invoice and collect payment
  • Prepare profit and loss statement, prepare government and school tender, manage worker problem, schedule and salaries
  • Manage administration department, build relationship with suppliers to get the best in term of quality and price.

Education

Bachelor in Business Administration (hons) -

UiTM
01.2005 - 05.2007

Diploma in Business Studies - undefined

UiTM
01.2002 - 05.2005

Sijil Pelajaran Malaysia (SPM) - undefined

Sek. Men. Keb. Panglima Garang Abdul Samad
01.1996 - 05.2000

Skills

Computer skill

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Personal Information

  • Salary: RM 5,800.00
  • Expected Salary: RM 6,500.00 (Negotiable)
  • Date of Birth: 08/09/83
  • Gender: Female
  • Nationality: Malaysia

Identitycardnumber

830809-06-5486

Languages

Bahasa Malaysia
Bilingual or Proficient (C2)
English
Intermediate (B1)

References

  • Norasikin Yahaya, Concentrix Srev Malaysia Sdn Bhd, Kuala lumpur, 017-2819598, norasikin.yahaya@concentrix.com
  • Khairun Izzaty Khairuddin, Concentrix Srev Malaysia Sdn Bhd, Kuala Lumpur, 013-4445283, khairunizzaty.khairuddin@concentrix.com

Timeline

Operation Service Specialist

Concentrix Srev Malaysia Sdn Bhd
10.2016 - Current

Senior Global Operation Officer

Scope International (M) Sdn Bhd
02.2010 - 10.2016

Account Assistant

DSI (M) Sdn Bhd
11.2007 - 02.2010

Bachelor in Business Administration (hons) -

UiTM
01.2005 - 05.2007

Diploma in Business Studies - undefined

UiTM
01.2002 - 05.2005

Sijil Pelajaran Malaysia (SPM) - undefined

Sek. Men. Keb. Panglima Garang Abdul Samad
01.1996 - 05.2000

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Nor Roslianti RoslandOperations Services Specialist