Nor Roslianti Rosland
Operations Services Specialist
Kuala Lumpur
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Operation Service Specialist
Concentrix Srev Malaysia Sdn Bhd
10.2016 - Current
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Provide sales support to sales representative like preparing Purchase Order, Booking , Time and Material data
- Maintain basic knowledge of client products and services
- Also need to familiar with customer system like Ascend, EBI, PDB Tool, SAP, OSCAR, CRM, Prism and VMWare
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Prepare quotation and handle booking as per client request and work closely with Sales Team to manage on quoting and booking request
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Communicate with client on urgent request to ensure the request as per what customer want and deliver on time
- Prepare quote for bulk request for more than thousand serial by using IBR report to make work smoothly
- Prepare complete and accurate work including appropriately notating accounts as required
- Handling escalation mailbox to identify the issue and to find a better solution, to ensure quality assurance among team member and to reduce error
- Give training to new team member, provide report to meet daily target, work in team and independently, to ensure all request need to finish before end of the day to avoid customer escalation.
Senior Global Operation Officer
Scope International (M) Sdn Bhd
02.2010 - 10.2016
- To check and approve payment on Cash Management services using Rapid Cash System, especially to check customers information, determine customer needs and wants, conduct any problem in daily transactions
- Concern about details of payment like value date, amount, beneficiary name, bank routing, bank code, cut of time and sanction country
- Handle many role like pre-fde, sv, fde, fdex, rds, opics, s2bx and deal booking
- Manage time to achieve personal and team target
- Responsible to the job and make customers satisfy with the services
- Read the documents carefully to avoid errors, work in team and independently, update news about the bank routing and bank name to avoid misunderstanding.
Account Assistant
DSI (M) Sdn Bhd
11.2007 - 02.2010
- Check order by customers
- Make purchase order, delivery order, invoice and collect payment
- Prepare profit and loss statement, prepare government and school tender, manage worker problem, schedule and salaries
- Manage administration department, build relationship with suppliers to get the best in term of quality and price.
Education
Bachelor in Business Administration (hons) -
UiTM
01.2005 - 05.2007
Diploma in Business Studies - undefined
UiTM
01.2002 - 05.2005
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Men. Keb. Panglima Garang Abdul Samad
01.1996 - 05.2000
Skills
Computer skill
undefinedPersonal Information
- Salary: RM 5,800.00
- Expected Salary: RM 6,500.00 (Negotiable)
- Date of Birth: 08/09/83
- Gender: Female
- Nationality: Malaysia
Identitycardnumber
830809-06-5486
Languages
Bahasa Malaysia
Bilingual or Proficient (C2)
English
Intermediate (B1)
References
- Norasikin Yahaya, Concentrix Srev Malaysia Sdn Bhd, Kuala lumpur, 017-2819598, norasikin.yahaya@concentrix.com
- Khairun Izzaty Khairuddin, Concentrix Srev Malaysia Sdn Bhd, Kuala Lumpur, 013-4445283, khairunizzaty.khairuddin@concentrix.com
Timeline
Operation Service Specialist
Concentrix Srev Malaysia Sdn Bhd
10.2016 - Current
Senior Global Operation Officer
Scope International (M) Sdn Bhd
02.2010 - 10.2016
Account Assistant
DSI (M) Sdn Bhd
11.2007 - 02.2010
Bachelor in Business Administration (hons) -
UiTM
01.2005 - 05.2007
Diploma in Business Studies - undefined
UiTM
01.2002 - 05.2005
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Men. Keb. Panglima Garang Abdul Samad
01.1996 - 05.2000
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