Summary
Overview
Work History
Education
Skills
Others
Others info
References
Timeline
Generic
NOR ROHAYA NORDIN

NOR ROHAYA NORDIN

CLIENT LIFE CYCLE, ON BOARDING & OFF BOARDING
KUALA LUMPUR

Summary

I am efficient professional who has been consistently praised as diligent by co workers and management. Over the course of 9.5 years banking career and 5 years of freelance consultant. I’ve developed a skill set directly relevant to the Global Banking and Market Executives role you are hiring for. Overall, I have consistently demonstrated communication, leadership and teamwork abilities in every aspect of my role. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. I am able to perform business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.

Overview

14
14
years of professional experience

Work History

Freelance Business Consultant

YOUNG LIVING MALAYSIA
02.2019 - Current
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Devised processes to boost long-term business success and increase profit levels.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Developed complete business plans and operational strategies for new and existing business.

ASSISTANT MANAGER

STANDARD CHARTERED GBS SDN BHD
01.2015 - 02.2019
  • Playing a role as core manager for OFF BOARDING unit specifically
  • Playing an important role during audit and ensure NIL failure/NIL adverse audit grading in reviews for the process being handled
  • Ensure all reports submissions due from time to time with utmost quality
  • Create awareness amongst team on group code of conduct and ensure compliance
  • Solutioning target as per scorecard
  • Establish and develop effective working relationship with stakeholders
  • Play an active role in successful implementation of robotics in the manual processes
  • Voice of Business Partner feedback from GBO Malaysia supported markets
  • Ensure periodic team huddles and monthly team meetings are conducted and recorded.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

SERVICE LEADER

STANDARD CHARTERED GBS SDN BHD
01.2013 - 01.2015
  • Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment
  • Handling escalations within the same date or highlight to the management to avoid overlapping
  • To assist Managers in the Unit’s operation.

SENIOR GLOBAL OPERATION OFFICER

STANDARD CHARTERED GBS SDN BHD
01.2011 - 01.2013
  • Playing a role as verifier for a global operation officer
  • Understand fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.

GLOBAL OPERATION OFFICER

STANDARD CHARTERED GBS SDN BHD
01.2010 - 01.2011
  • Act as a processor for client onboarding, maintenance, and offboarding the client in 1 specific system known as SCI for Asia country (CHINA, TAIWAN, PAKISTAN, BRUNEI, MALAYSIA, PHILIPINES)
  • Perform specific duties as instructed by the management and delivering the objectives set by the Group, Company and Department through consistent high-quality performance and services to customers (outside & within) with the emphasis on accuracy, TAT and productivity and in accordance with the relevant procedures, guidelines and policies.

FIX TERM OPERATION OFFICER

STANDARD CHARTERED GBS SDN BHD
09.2009 - 01.2010
  • Assisting migration flow for significant months; ensuring that all in are in order and completely transferred.

Education

FOUNDATION IN BUSINESS -

UNIVERSITI SELANGOR

BACHELOR IN MARKETING - undefined

UNIVERSITI SELANGOR

Skills

    Employee Performance Evaluations

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Others

I’ve been promoted to various position within the same department in a very short year gap. I am handling Client Lifecycle Management as early as to on board the client, maintained the static data of the client until to offboarded the client. I am well familiar with eCDD and others critical TP systems such as core banking, trade product as well as financial market facilities. I involved in many migrations projects and always be the core person/center of reference for a system called SINGLE CUSTOMER IDENTIFIER which is a golden system for the department. I’ve experienced 2 weeks of outstation to Karachi, Pakistan to conduct on BCP plan for inter-hub and it was a success during the time.

Others info

  • Expected Salary: RM7000 (negotiable)
  • DOB: 30 MAY 1987

References

  • AZLA SHAPURA, Associate Director, CDD, SCB, 013 363 1514
  • NORAINI, Senior Manager, CLM Ops, 016 244 1826


Timeline

Freelance Business Consultant

YOUNG LIVING MALAYSIA
02.2019 - Current

ASSISTANT MANAGER

STANDARD CHARTERED GBS SDN BHD
01.2015 - 02.2019

SERVICE LEADER

STANDARD CHARTERED GBS SDN BHD
01.2013 - 01.2015

SENIOR GLOBAL OPERATION OFFICER

STANDARD CHARTERED GBS SDN BHD
01.2011 - 01.2013

GLOBAL OPERATION OFFICER

STANDARD CHARTERED GBS SDN BHD
01.2010 - 01.2011

FIX TERM OPERATION OFFICER

STANDARD CHARTERED GBS SDN BHD
09.2009 - 01.2010

FOUNDATION IN BUSINESS -

UNIVERSITI SELANGOR

BACHELOR IN MARKETING - undefined

UNIVERSITI SELANGOR

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