Norrizal Binti Mohamed

Key Responsibilities:

• Provided strategic leadership to ensure the growth and profitability of the travel agency.
• Oversaw daily operations, including budgeting, staff management, and customer service excellence.
• Developed and implemented marketing strategies to attract new clients and retain existing ones.
• Negotiated contracts with vendors, airlines, and tour operators to ensure competitive pricing and quality services.
• Monitored travel trends and market changes to adapt services and maintain agency competitiveness.
• Ensured compliance with legal, regulatory, and ethical standards within the travel and tourism industry.
• Analyzed financial reports to identify areas for cost optimization and revenue growth.

Key Responsibilities (Accounts):

• Managed full spectrum of accounting functions, including accounts payable/receivable, payroll processing, and bank reconciliations.
• Prepared financial statements, monthly management reports, and cash flow analyses.
• Ensured compliance with tax regulations by preparing and submitting GST, VAT, or other relevant filings.

• Administered end-to-end recruitment processes, including job posting, candidate screening, and onboarding.
• Maintained employee records, processed payroll, and managed benefits administration.
• Developed and implemented HR policies to align with organizational goals and legal requirements.

Key Responsibilities:

• Managed daily office operations, including scheduling appointments, coordinating meetings, and maintaining filing systems.
• Prepared, proofread, and distributed internal and external communications, such as emails, reports, and presentations.
• Oversaw inventory management by ordering and maintaining office supplies to ensure smooth operations.
• Acted as the first point of contact for clients and visitors, providing professional and courteous assistance.
• Supported team projects by organizing materials, tracking deadlines, and managing calendars.

Key Responsibilities:

• Managed daily office operations, including scheduling appointments, coordinating meetings, and maintaining filing systems.
• Prepared, proofread, and distributed internal and external communications, such as emails, reports, and presentations.
• Oversaw inventory management by ordering and maintaining office supplies to ensure smooth operations.
• Acted as the first point of contact for clients and visitors, providing professional and courteous assistance.
• Supported team projects by organizing materials, tracking deadlines, and managing calendars.