NORNESNA HAMIDON
Wilayah Persekutuan Labuan
Overview
17
17
years of professional experience
Work History
Administrative Assistant
FT FMCG SDN BHD
Labuan, Wilayah Persekutuan Labuan
07.2023 - Current
- Managed schedules, ensuring optimal time management for executives.
- Implemented office supplies inventory system, cutting costs.
- Assisted in project management, contributing to timely project delivery.
- Maintained inventory, optimizing resource allocation and cost savings.
- Processed invoices, ensuring timely payments and vendor satisfaction.
- Succesfully managed and coordinated end to end shipping declaration processes, ensuring with customs regulations for good entering and exiting.
- Efficiently handled all documentation, import/export permits, and duty declarations to secure smooth customs clearance without delays.
- Monitored supplier perfomance, inventory tracking, and resolved logistics discreapancies effectively to maintain seamless operational workflow.
- Overseeing procurement and supply chain operation by managing premium supplier.
- Directly liaised with the Department of Veterinary Services (DVS) to secure import permits, veterinary health certificates and biosecurity clearance for raw meat shipments.
ACCOUNTS PAYABLE SPECIALIST AND SUPERVISOR
Wkf Aman Enterprise
Pangkalan Udara Labuan
01.2019 - 01.2022
- Generated accounts payable reports and reviewed them for accuracy; researched and resolved any issues discovered during analysis
- Reviewed invoices and statements; rectified instances of incomplete information and prompted collections proceedings for unpaid invoices
- Maintained electronic and hard-copy backup files for future reference and research
- Coordinating and supervising of various teams, including new employees to ensure they are familiar with company regulations and code of conduct
- Supervising effective working of different personnel and preparing schedules to ensure compliance with the organization's policies
- Managing and prioritizing all production processes and implementing the production plans according to schedule
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Processed a range of documentation and entered information into databases.
- Proactively participated in meetings and helped create new practices.
- Consistently met my short and long-term targets.
- Handled customer complaints with empathy and composure.
- Trained, coached, and supervised new staff members.
- Accurately handled large amounts of money on the cash register.
- Pitched ideas on how to improve performance and efficiency.
- Helped management to identify workflow issues and find solutions.
- Supervised and delegated tasks to a team of [12] people.
Administrative Assistant
Picotec Sdn Bhd
Labuan
01.2016 - 01.2019
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Troubleshot computers, data transmission equipment and peripheral devices.
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
- Completed set up tasks for companies, including installing and configuring PCs, phones and printers.
- Calibrated new devices including laptops, desktops and related accessories, readying for service users.
- Diagnosed software faults, efficiently debugging and reinstalling packages to reduce downtime.
- Troubleshot connectivity issues, restoring internet and network access quickly and efficiently.
RECEPTIONIST
Micasa Hotel
Labuan
01.2015 - 01.2016
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
ADMIN
Mutiara Aktif Concrete Sdn Bhd
Labuan
01.2013 - 01.2015
- Completed daily billing, collections and reporting duties.
- Managed client correspondence, order tracking and data communications.
- Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
COMPUTER REPAIR TECHNICIAN
Picotect Sdn Bhd
Labuan
01.2009 - 01.2012
- Consulted with customers on computer technologies required and technical problems affecting their computers
- Disassembled computer systems to perform major rebuilds and repairs
- Worked on clients' computer repair needs onsite for private customers and small businesses
- Diagnosed software for malware and installed updates or upgrades
- Received customer gadgets in-store for repair
- Conducted preventive maintenance on computers and accompanying peripherals
- Performed diagnostics to evaluate technical issues
- Repaired hardware components, installed software applications, and built computers
- Diagnosed software applications and removed malware or malicious applications
SALES ASSISTANT
Kl Phone Shop
Labuan
01.2009
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Education
SPM -
Smk Pantai
Labuan01-2008
UPSR -
Sk Kerupang
Labuan01-2003
Skills
- Teamwork
- Supplier management
- Data analysis
- Document management
- Client communication
- Technical troubleshooting
- Problem-Solving
- Customer service
- Leadership
- Handling conflict
- Office administration
- Social media
- Mentoring
- Sales
- Client relations
Languages
Malay
English
Hobbies and interests
- Hiker
- Zumba
- Nature Exploration
Timeline
Administrative Assistant
FT FMCG SDN BHD
07.2023 - Current
ACCOUNTS PAYABLE SPECIALIST AND SUPERVISOR
Wkf Aman Enterprise
01.2019 - 01.2022
Administrative Assistant
Picotec Sdn Bhd
01.2016 - 01.2019
RECEPTIONIST
Micasa Hotel
01.2015 - 01.2016
ADMIN
Mutiara Aktif Concrete Sdn Bhd
01.2013 - 01.2015
COMPUTER REPAIR TECHNICIAN
Picotect Sdn Bhd
01.2009 - 01.2012
SALES ASSISTANT
Kl Phone Shop
01.2009
SPM -
Smk Pantai
UPSR -
Sk Kerupang