Basic excel and g sheet
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Nor Najwaa Nazhan Binti Saiful Amri
Admin Cum Cashier
No 5 Lorong Mahkota Impian 2/15b Bandar Puncak Alam,Selangor
Summary
Driven by results, adept in problem-solving and excellent communication, I significantly enhanced quality control at Othsuki Seiko and streamlined operations at Shopee Express. Specializing in reporting, analysis, and staff training, I excel in environments requiring precision and adaptability, ensuring both customer satisfaction and operational efficiency.
Overview
6
years of professional experience
Work History
Shopee Express U10 Bukit Jelutung
Warehouse Sorter
11.2021 - 03.2023
Job overview
- Contributed to company cost-saving efforts by identifying opportunities for recycling or reusing materials during the sorting process.
- Ensured customer satisfaction by accurately processing high volumes of orders within specified timeframes.
- Reduced errors in shipments by diligently cross-checking sorted items against packing lists and order forms.
- Provided excellent customer service through timely communication regarding any issues or delays in order fulfillment.
- Recorded inspection and test results on data sheets.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Scanned packages and boxes and moved to loading dock for shipment.
Othsuki SeikoPusat Perindustrian Alam Jaya
QC Operator
05.2021 - 05.2022
Job overview
- Enhanced product quality by conducting thorough inspections and identifying defects in a timely manner.
- Played an integral role in product development projects by providing expert input on potential quality-related issues and recommending design modifications as necessary.
- Provided valuable feedback to production personnel on process improvements, contributing to overall product consistency and reliability.
- Kept abreast of industry best practices and emerging technologies in the field of quality control, ensuring continued relevance in a competitive market.
Bake With MamaPuncak Alam Fasa3
Admin Cum Cashier
07.2017 - 07.2019
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
Education
Sekolah Menengah Kebangsaan Puncak AlamPuncak Alam Fasa1
01.2013
Skills
Reporting and analysis
Product tests
Problem-Solving
Excellent Communication
Product and service sales
Order taking
Product restocking
Product knowledge
Refund handling
Payment collection
Stocking and replenishing
Purchase assistance
Cleaning and sanitizing
Staff Training
Software
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Interests
Interested in learning new things and venturing into new fields
Timeline
Warehouse Sorter
Shopee Express
11.2021 - 03.2023
QC Operator
Othsuki Seiko
05.2021 - 05.2022
Admin Cum Cashier
Bake With Mama
07.2017 - 07.2019