NORMIZAH MOHD DASUKI
JENJAROM SELANGOR,10
Summary
Accomplished manager with over 5 years of leadership experience, notably at Family Mart, where I excelled in customer service and problem-solving. Proven track record of enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency. Skilled in multitasking, organization, and driving positive outcomes through strategic planning and effective team management.
Overview
18
18
years of professional experience
Work History
Store Manager
Family Mart
2019.09 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Section Manager
Tesco Malaysia
2015.07 - 2019.09
- Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
- Monitored [Type] production schedules and made adjustments to achieve compliance with preset timelines.
- Boosted revenue generation capabilities by identifying untapped market opportunities and successfully penetrating them with targeted marketing efforts.
- Optimized resource allocation by analyzing data trends, forecasting future demands, and adjusting staffing levels accordingly.
Branch Manager
99 Speedmart
2010.11 - 2014.04
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Restaurant Manager
KFC Peninsular (M) SDN BHD
2006.04 - 2010.10
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
No Degree - Sastera
12.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Experience more than 5 years in managment
- Staff Training
- Financial Management
- Supply Chain Management
- Google AdWords
- Microsoft Outlook
- Time Management
- Staff Management
- Microsoft Excel
- Team Leadership
Timeline
Store Manager - Family Mart
2019.09 - Current
Section Manager - Tesco Malaysia
2015.07 - 2019.09
Branch Manager - 99 Speedmart
2010.11 - 2014.04
Assistant Restaurant Manager - KFC Peninsular (M) SDN BHD
2006.04 - 2010.10
Sekolah Menengah Kebangsaan Jenjarom - No Degree, Sastera
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