Normirza Hanim
Business Administration In Islamic Finance
Kuala Lumpur,14
Summary
Dedicated and versatile professional with a Bachelor of Business Administration (Hons) in Islamic Finance and a Diploma in Business Studies (Insurance). Possessing practical experience across various industries, notably in hospitality, retail, and logistics. Adept at optimizing operational processes and contributing to organizational efficiency. Demonstrated abilities in supporting HR functions, including recruitment and records maintenance, as well as participating in operational oversight and sales-related tasks, fostering growth and development within dynamic work environments.
Overview
3
3
years of professional experience
Work History
Data Analyst
IFast Global Hub AI Sdn Bhd
08.2024 - Current
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Accurately inputting and managing pension-related information (contributions, payment, termination) within electronic systems.
- Enter ePension member information, contributions, and transaction details into the pension management system accurately and efficiently.
Internship
AsShams Travel & Tours Sdn. Bhd.
03.2024 - 06.2024
- Supported HR functions by assisting in recruitment processes and maintaining employee records, ensuring compliance and efficiency
- Participated in operational oversight, including inventory management and logistics optimization, contributing to streamlined operations
- Assisted in sales-related tasks, such as setting targets, analyzing market trends, and fostering client relationships, contributing to revenue growth and business development efforts.
- Received and processed customer orders for vacation services.
- Handled high call volumes through successful switchboard operation.
- Entered and verified computer data to create reliable records.
- Typed at 120 words per minute for prompt secretarial support.
- Helped team prepare collateral for advertisements and catalogues promoting products.
- Assisted individuals with locating correct personnel or resources for different concerns.
- Sorted and distributed incoming mail and communications.
- Maintained organised and updated file systems for easy staff use.
- Photocopied and printed documents for office team members.
- Recorded stock movement for up-to-date inventory documentation.
- Compiled collateral for directories and helped coordinate revisions.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Sorted and distributed incoming mail to manage communication flow.
- Executed administrative tasks under managerial supervision to optimise workflow.
- Evaluated existing practices and shared insights with management to aide in decision-making and help streamline processes.
- Registered information on database to preserve accurate details.
- Supported meetings by preparing materials, setting up spaces and taking notes.
- Inputted key metrics on spreadsheets to maintain updated information.
- Established social media presence and monitored activity to increase followers.
- Maintained calendar and scheduled meetings and appointments to streamline operations.
- Segregated and labelled products to maintain organised inventory.
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
- Classified and coded documents for easy staff access and retrieval.
Retail Worker
Blok Space @ 163 Retail Park, Mont Kiara
11.2023 - 01.2024
- Guide and help children to make Lego set, Slime, and Color Beads.
- Preparing craft supplies(Lego set, Slime, Color beads) as required.
- Managed customer complaints to maintain customer satisfaction and loyalty.
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Maintained excellent customer satisfaction by going the extra mile.
- Managed inventory levels, conducting regular stock checks to minimise discrepancies and losses.
- Carried out cleaning and visual merchandising to high-quality standards before store opening.
- Processed transactions quickly and accurately, including cash handling, card payments, and refunds.
- Helped to close store down by restocking shelves, cleaning till areas and counting cash.
- Handled customer enquiries via telephone and email, providing timely and accurate information.
Kitchen Crew & Cashier
Burger King
11.2021 - 01.2022
- Supported kitchen operations by preparing food ingredients and maintaining a well-organized food supply inventory
- Demonstrated responsibility in dishwashing and sanitation duties, contributing to the cleanliness and hygiene of the kitchen
- Managed cashier duties efficiently, handling payment transactions with customers in cash or online, ensuring accuracy in financial operation and overall customer satisfaction.
- Applied discount codes and promotions correctly, ensuring customer receipt of entitled savings.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Upheld high standards of hygiene and cleanliness at work stations, promoting a healthy shopping environment.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Assisted in inventory management tasks, including stock takes and product ordering.
- Assisted customers with product location and provided detailed information on store promotions.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Coordinated assistance for customer's special requests and service needs.
- Supported salesfloor and stockroom staff during busy periods, contributing to stock replenishment and store zoning.
- Maintained neat and clean shop floor and storage areas.
- Packed purchased items properly to prevent damage to delicate products.
- Maintained clean, tidy and organised checkout areas.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Department Storage
FCI Connectors Malaysia Sdn. Bhd
10.2021 - 11.2021
- Managed product packing, stocking, and organization in the warehouse, optimizing space and facilitating efficient inventory management
- Upheld cleanliness standards in the warehouse environment, promoting a tidy and safe working atmosphere
- Oversaw shipping logistics and handled delicate products with care, ensuring accurate and damage-free deliveries.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Retail Sales
Ramadhan Booth
04.2020 - 05.2020
- Successfully identified trends within retail sales data, identifying in-store brand growth opportunities.
- Greeted customers with warmth and enthusiasm, delivering faultless care throughout retail sales experiences.
- Guaranteed customer satisfaction by offering after-sales services, outlining goods return policies and exhibiting professional conduct during meetings.
- Maintained high levels of customer engagement through multi-channel and consultative sales approach.
- Ensued customer loyalty and repeat sales by providing excellent customer service and solving any issues efficiently.
Kitchen Helper
Cocok Cocok Steamboat
11.2019 - 01.2020
- Assisted chefs in preparing ingredients and unloading food supplies, demonstrating teamwork and efficiency in kitchen operations
- Maintained cleanliness by washing and drying dishes, utensils, and cookware, adhering to hygiene standards
- Conducted post-operational cleaning, ensuring sanitation and organization in the kitchen area, contributing to a hygienic workspace.
- Conducted regular checks for expired or nearly expired ingredients, ensuring freshness and quality of meals served.
- Handled disposal of waste materials and recycling in accordance with environmental policies and kitchen practices.
- Supported dishwashing efforts during high-volume periods, ensuring timely availability of clean dishes and cutlery.
- Assisted chefs with food preparation tasks, including chopping vegetables and marinating meats, to facilitate efficient kitchen operations.
- Managed inventory of kitchen supplies, ordering stock when necessary to prevent shortages during peak times.
- Adapted quickly to changes in menu items and kitchen procedures, demonstrating flexibility and a willingness to learn.
- Prepared simple dishes under supervision, following recipes and chef instructions to maintain food quality standards.
- Performed closing duties, including cleaning workstations and securing kitchen equipment, ensuring readiness for the next day.
- Collaborated with kitchen staff to streamline cooking and preparation processes, enhancing overall kitchen productivity.
- Maintained cleanliness of kitchen areas, equipment, and utensils, adhering to hygiene and safety regulations.
- Stored food according to safety procedures, protecting from spoilage and preventing waste.
- Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Washed and peeled produce and prepared ingredients and equipment to support kitchen workflow.
- Packaged take-out orders and staged for pickup, monitoring workflow to reduce errors.
Waitress
Azli Corner
02.2018 - 03.2018
- Welcomed and assisted customers by promptly greeting them upon arrival and providing menus, fostering a welcoming atmosphere
- Took accurate meal and beverage orders, offering informed recommendations and specials, enhancing customer experience
- Efficiently delivered orders to tables, ensuring timely service and maintaining a smooth flow of operations in the restaurant.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
Bachelor of Business Administration (Hons) in Islamic Finance -
UniKL Business School
Kuala Lumpur, MalaysiaDiploma in Business Studies (Insurance) -
Universiti Teknologi MARA
Melaka, MalaysiaSkills
Microsoft Word (Intermediate)
Microsoft PowerPoint (Intermediate)
Microsoft Excel (Intermediate)
Communication
Fast Learner
Hardworking
Teamwork
Interpersonal Skills
Empathy
Time Management
Adaptability
Recruitment and hiring
Administrative tasks
Customer Service
Multitasking
Filing system management
Office supply management
Timeline
Data Analyst
IFast Global Hub AI Sdn Bhd
08.2024 - Current
Internship
AsShams Travel & Tours Sdn. Bhd.
03.2024 - 06.2024
Retail Worker
Blok Space @ 163 Retail Park, Mont Kiara
11.2023 - 01.2024
Kitchen Crew & Cashier
Burger King
11.2021 - 01.2022
Department Storage
FCI Connectors Malaysia Sdn. Bhd
10.2021 - 11.2021
Retail Sales
Ramadhan Booth
04.2020 - 05.2020
Kitchen Helper
Cocok Cocok Steamboat
11.2019 - 01.2020
Waitress
Azli Corner
02.2018 - 03.2018
Bachelor of Business Administration (Hons) in Islamic Finance -
UniKL Business School
Diploma in Business Studies (Insurance) -
Universiti Teknologi MARA