Normariana Binti Samsir
Selangor
Summary
Product Assistant Manager with a decade of experience in sales and event coordination, now thriving in product operations. Started at Sunway Lagoon managing corporate events and client engagement, then explored digital sales as a TikTok Live seller. Rejoined the corporate world in 2023 as a Product Specialist at GlobalTix and was promoted within two years for performance and leadership. Adept at streamlining workflows, resolving issues, and building strong internal and external relationships
Overview
15
15
years of professional experience
Work History
Product Assistant Manager, Marketplace
GlobalTix Pte Ltd
01.2025 - Current
- Lead product ops team specifically for marketplace b2b platform and to manage workflow and partner escalations.
- Collaborate with product, tech, and support teams to align priorities and execute solutions.
- Handle end-to-end case investigations for partner issues and ensure timely resolution.
- Maintain and update internal SOPs, guides, and documentation to support scalability.
- Provide feedback to tech team based on frontline trends and user behavior insights.
Product Specialist, Marketplace
GlobalTix Pte Ltd
07.2023 - 01.2025
- Responded to partner and internal queries related to platform operations.
- Logged, tracked, and followed up on platform issues and ensured closure.
- Worked with support and tech teams to identify root causes of recurring issues.
- Suggested improvements based on common friction points in the user journey.
- Maintained organized internal records of product updates and use-case documentation.
Live Seller / Online Business Owner
TikTok
01.2021 - 01.2022
- Hosted live selling sessions, managing customer engagement and product storytelling.
- Handled inventory, order fulfilment, and logistics independently.
- Built a small but loyal customer base through daily interaction and consistent content.
- Adapted quickly to social commerce trends and digital tools.
- Managed product listings, payment tracking, and post-sale follow-ups.
- Balanced business operations with full-time caregiving responsibilities.
Sales Executive
Sunway Lagoon
01.2015 - 01.2020
- Handled corporate accounts and pitched tailored event solutions to clients.
- Coordinated the end-to-end planning of corporate events and team-building programs.
- Prepared customized proposals and collaborated with internal teams on execution.
- Met and exceeded sales targets through consistent relationship-building.
- Resolved client concerns swiftly to ensure satisfaction and repeat business.
- Participated in marketing and promotional events to drive new leads.
Sales Coordinator
Sunway Lagoon
01.2010 - 01.2015
- Supported senior sales team members with documentation, proposals, and presentations.
- Coordinated logistics for events, including vendors, setup, and client liaison.
- Scheduled meetings and maintained client communication before and after events.
- Handled internal coordination with operations, F&B, and technical teams.
- Maintained databases of leads, quotations, and sales activities.
- Assisted in post-event feedback collection and reporting.
Education
Diploma - Accountancy
Universiti Teknologi MARA (UiTM)
01.2009
ACCA - undefined
UiTM Shah Alam
01.2012
Skills
- Product Operations
- Team Leadership & Mentoring
- Cross-functional Collaboration
- Issue Escalation & Troubleshooting
- Marketplace Platform Knowledge
- Stakeholder Communication
- Event Planning & Coordination
- SOP & Documentation Management
- Process & Workflow Improvement
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Product Assistant Manager, Marketplace
GlobalTix Pte Ltd
01.2025 - Current
Product Specialist, Marketplace
GlobalTix Pte Ltd
07.2023 - 01.2025
Live Seller / Online Business Owner
TikTok
01.2021 - 01.2022
Sales Executive
Sunway Lagoon
01.2015 - 01.2020
Sales Coordinator
Sunway Lagoon
01.2010 - 01.2015
ACCA - undefined
UiTM Shah Alam
Diploma - Accountancy
Universiti Teknologi MARA (UiTM)
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