Norman Mark Sagarino
Senior Inside Sales Specialist
KUALA LUMPUR
Summary
- Sales professional with reputation for high standards and delivering results. Extensive experience in building strong client relationships and achieving sales goals. Known for team collaboration and adapting to dynamic environments. Possesses deep expertise in sales strategy and client engagement.
- Professional sales expert with proven track record in driving revenue growth and client satisfaction. Known for strong team collaboration, adaptability, and delivering consistent results. Skilled in relationship building, strategic planning, and leveraging CRM tools. Highly reliable and driven to meet and exceed targets.
- Experienced with client relationship building, delivering tailored sales pitches, and closing deals efficiently. Utilizes strategic sales techniques to identify and capitalize on opportunities. Track record of maintaining high customer satisfaction and loyalty through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Senior Inside Sales Specialist(B2B Account)
TDCX (MY) SDN BHD
02.2026 - Current
- Executed strategic sales initiatives to enhance customer engagement and drive revenue growth.
- Developed and maintained strong relationships with clients through effective communication and support strategies.
- Collaborated with cross-functional teams to identify market trends and optimize sales approaches.
- Implemented best practices in lead generation, resulting in increased conversion rates and pipeline efficiency.
- Utilized CRM software to track sales activities, ensuring accurate reporting and forecasting.
- Conducted presentations and demonstrations of products, showcasing features that meet client needs.
- Analyzed sales data to refine approaches and improve conversion rates consistently.
Inbound Sales Agent/Travel Sales Agent
Dynnino Inc
01.2023 - 01.2026
- Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.
- Strengthened brand reputation by maintaining the highest level of professionalism during all interactions with customers and prospects.
- Assisted in training new hires to ensure consistent delivery of excellent customer service across the team.
- Generated leads for potential clients through effective cold calling and follow-up communication.
- Managed inbound customer inquiries to identify needs and recommend appropriate solutions.
- Developed product knowledge to effectively educate customers on features and benefits.
Junior Marketing Executive
Tier One Digital Marketing
07.2021 - 01.2023
- Conducted market research to identify target audiences and tailor marketing messages accordingly.
- Increased brand awareness by developing and implementing creative marketing campaigns.
- Developed compelling content for various marketing channels, including email newsletters and blog posts.
- Coordinated event planning efforts to increase brand visibility and generate leads at industry trade shows.
- Optimized website content for improved user experience, resulting in increased online conversions
Team Leader/ Supervisor
The Results Companies - Cebu
12.2018 - 04.2021
- Resolved conflicts within the team, promoting a positive work atmosphere and maintaining high morale.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Coordinated strategic plans for administrative services management and optimization to best use available resources.
- Investigated issues impacting organization operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Aligned day-to-day activities with targets set by upper management.
- Managed shift rota's and holiday schedules, maintaining optimal staffing levels at all times.
- Analyzed sales data to identify trends, adjusting strategies to maximize profits.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
- Prepared a comprehensive report in Excel, consolidating data from multiple sources, and shared it with the agent to support performance monitoring.
- Created a spreadsheet in Excel to monitor call statistics and provided the agent with the relevant data.
- Designed a survey using a spreadsheet to collect feedback from the team, aiming to identify areas for performance improvement and to enhance overall team efficiency, gathering input on workflow challenges and suggestions
Listener Care Representative
The Results Companies - Cebu
03.2016 - 12.2018
- Streamlined workflow processes by identifying inefficiencies within the existing system and suggesting actionable improvements for implementation
- Strengthened customer loyalty by actively promoting additional products or services that aligned with their needs or interests
- Balanced competing priorities during high-volume periods without sacrificing accuracy or responsiveness in addressing caller needs
- Contributed to team success by consistently meeting or exceeding performance metrics for call quality, handle times, and customer satisfaction scores
Market Researcher Representative
Survey Sampling International
01.2016 - 03.2016
- Continuously improved internal knowledge base by staying up-to-date on industry developments and attending relevant conferences and workshops
- Utilized advanced statistical techniques for data analysis, yielding deeper insights into consumer preferences and behaviors
- Conducted focus groups with target customers, uncovering valuable feedback for product improvement initiatives
- Mentored junior researchers by sharing best practices in methodology selection and data interpretation techniques
Outbound Sales Agent
CB SOLUTIONS
05.2014 - 01.2016
- Managed high volume of outbound calls daily, ensuring professionalism in each interaction
- Generated new leads by researching prospective clients and identifying opportunities for outreach
- Generated new leads through research on prospective clients and identification of outreach opportunities
- Maintained positive attitude amidst rejection, demonstrating resilience and persistence to meet sales goals
Education
BBA - Major in Marketing
Cebu Institute of Technology University
Cebu City, Cebu 04.2001 -
Skills
Lead generation
Strategic prospecting
Sales presentations
Objection handling
Effective negotiation
Pipeline management
Sales tracking
Sales team leadership
Customer relationship building
Teamwork
Timeline
Senior Inside Sales Specialist(B2B Account)
TDCX (MY) SDN BHD
02.2026 - Current
Inbound Sales Agent/Travel Sales Agent
Dynnino Inc
01.2023 - 01.2026
Junior Marketing Executive
Tier One Digital Marketing
07.2021 - 01.2023
Team Leader/ Supervisor
The Results Companies - Cebu
12.2018 - 04.2021
Listener Care Representative
The Results Companies - Cebu
03.2016 - 12.2018
Market Researcher Representative
Survey Sampling International
01.2016 - 03.2016
Outbound Sales Agent
CB SOLUTIONS
05.2014 - 01.2016
BBA - Major in Marketing
Cebu Institute of Technology University
04.2001 -