Normah Bt Zazali
Experience In Sales An Easy Going With People Around
Kedah
Summary
Dynamic shop owner with proven expertise in financial management and customer feedback analysis at Ann & Family Enterprise Sdn. Bhd. Achieved significant profit margin improvements through strategic pricing and effective marketing. Skilled in staff management and supplier negotiation, fostering a loyal customer base through exceptional service and innovative merchandising.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Shop Owner
Ann & Family Enterprise Sdn. Bhd
05.2015 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Coached, counseled and disciplined employees.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Cashier
Pacific Star Parade
2014 - 2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Increased sales of promotional items by informing customers about current offers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Waitress Trainee
Mandarin Oriental Hotel KL
2008 - 2012
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Partime Banquet
Mandarin Oriental Hotel
2006 - 2008
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
Pacific Alor Setar
2003 - 2006
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Tunku Abdul Aziz
Alor Star, Kedah, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Tunku Abdul Aziz
Alor Star, Kedah, Malaysia 04.2001 -
High School Diploma -
SEKOLAH KEBANGSAAN HAJI HASSAN ITAM
Alor Star, Kedah, Malaysia 04.2001 -
Skills
Supplier negotiation
Marketing experience
Gift wrapping
Waste reduction
Customer feedback analysis
Store maintenance
Cross-selling techniques
Sales management
Staff management
Human resource management
Financial management
Human resources
Budget administration
Additional Information
DRIVING LICENSE
B2 & D
Timeline
Shop Owner
Ann & Family Enterprise Sdn. Bhd
05.2015 - Current
High School Diploma -
Sekolah Menengah Kebangsaan Tunku Abdul Aziz
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Tunku Abdul Aziz
04.2001 -
High School Diploma -
SEKOLAH KEBANGSAAN HAJI HASSAN ITAM
04.2001 -
Cashier
Pacific Star Parade
2014 - 2016
Waitress Trainee
Mandarin Oriental Hotel KL
2008 - 2012
Partime Banquet
Mandarin Oriental Hotel
2006 - 2008
Cashier
Pacific Alor Setar
2003 - 2006