Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AccountManager

Normah Bt Zazali

Experience In Sales An Easy Going With People Around
Kedah

Summary

Dynamic shop owner with proven expertise in financial management and customer feedback analysis at Ann & Family Enterprise Sdn. Bhd. Achieved significant profit margin improvements through strategic pricing and effective marketing. Skilled in staff management and supplier negotiation, fostering a loyal customer base through exceptional service and innovative merchandising.

Overview

2026
2026
years of professional experience
2
2
Languages

Work History

Shop Owner

Ann & Family Enterprise Sdn. Bhd
05.2015 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Coached, counseled and disciplined employees.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.

Cashier

Pacific Star Parade
2014 - 2016
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Increased sales of promotional items by informing customers about current offers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Waitress Trainee

Mandarin Oriental Hotel KL
2008 - 2012
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Partime Banquet

Mandarin Oriental Hotel
2006 - 2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashier

Pacific Alor Setar
2003 - 2006
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Increased sales of promotional items by informing customers about current offers.

Education

High School Diploma -

Sekolah Menengah Kebangsaan Tunku Abdul Aziz
Alor Star, Kedah, Malaysia
04.2001 -

High School Diploma -

Sekolah Menengah Kebangsaan Tunku Abdul Aziz
Alor Star, Kedah, Malaysia
04.2001 -

High School Diploma -

SEKOLAH KEBANGSAAN HAJI HASSAN ITAM
Alor Star, Kedah, Malaysia
04.2001 -

Skills

Supplier negotiation

Additional Information

DRIVING LICENSE

B2 & D

Timeline

Shop Owner

Ann & Family Enterprise Sdn. Bhd
05.2015 - Current

High School Diploma -

Sekolah Menengah Kebangsaan Tunku Abdul Aziz
04.2001 -

High School Diploma -

Sekolah Menengah Kebangsaan Tunku Abdul Aziz
04.2001 -

High School Diploma -

SEKOLAH KEBANGSAAN HAJI HASSAN ITAM
04.2001 -

Cashier

Pacific Star Parade
2014 - 2016

Waitress Trainee

Mandarin Oriental Hotel KL
2008 - 2012

Partime Banquet

Mandarin Oriental Hotel
2006 - 2008

Cashier

Pacific Alor Setar
2003 - 2006
Normah Bt Zazali Experience In Sales An Easy Going With People Around