Norliza Jaafar

• Full-time caregiver for a parent. Strengthened crisis management, medical advocacy and decision making skills under pressure.
• Managed a personal stocks portfolio worth MYR50,000 in Kuala Lumpur Stocks Exchange(KLSE)
• Applied risk management strategies to minimize losses and optimize portfolio performance.
• Utilized TradingView for real-time market analysis and execution.

• Supports PSG business leaders in aligning people strategy with their business strategy
• Responsible for providing real time closure to employees thorough assessments using independent judgment.
• Analyzes data and documentation to evaluate and influence employees and management regarding employee relations.
• Works closely with management to implement corporate human resources policies at the business unit / division level, such as salary review, stock renewal, workforce planning, etc.
• Coaches, mentors and/or advises employees at all levels to help drive growth and development.
• Engage in HR program delivery to Intel's business groups.

First line Manager with a direct team of Individual Contributors (ICs) in MYS, POL and CR.

• Responsible for Travel, Card and Expenses benefit related contacts and complex case resolution.
• Managed suppliers and Contingent Workforces for Travel, Card and Receipt managements.
• Represent GWM in GAR QLM and the HRGO Cross-Service Line (XSL Certification). For XSL, I am in the communications team – I own survey, strategic planning and roll out communications in Newsletter, Podcast etc.
• I have co-led CoP Communications in GAR and was in a GIG in GRTR for Recognition Communication.
• Understands, influences & drive development of strategic planning and vision-to-action processes for my team.
• Facilitated the Follow the Sun support model that provides the highest touch point for employees.
• Analyzes data and Critical Success indicators (CSI’s) to identify optimization opportunities and program management of cross-org. strategic initiatives.
• Champions Lean, BPM development, and deployment of cost competitive solutions to maintain or improve performance.
• Effectively leads and sponsors subject matter experts (SMEs) to ensure operational excellence (example Q4’21/100% & Q1’22/96% CSAT) and BPM compliance (100%) and continuous improvement.

• Transitioned Travel & Card operations program to SSC from Program Office (July 2015 – Jan 2016).
• Successfully transitioned Expenses operations to SSC, during ACT 2016. Steep ramp plan within a month and maintain excellent CSAT score (~ 90%).
• Heavily impacted by ACT – ramped up and form new team.
• Implement Job Training Plan (JTP) for GWM Ops in Q1’16 and improved Desk top manuals (DTPs) to meet BPM Compliance.
• Manage day to day operations and employee escalations of TCE program.

• Manage Transition work to SSC (Germany consolidation) – HR tasks and countries payroll(M&A).
• Stocks purchase Program E2E process improvements.
• Absence Management in France – transition to SSC.
• Germany MPP E2E process improvements (enrolment process, monthly deductions, quarterly recon and accounting reporting – resulted in time savings from original process, clear R&R and documented process).
• Customer Experience Matters.
• LSS project to reduce L2 escalations for employee queries with a sustaining model task force to continue maintaining the global goal.
• Established indicator reporting.
• Continuous process improvements to reduce escalations i.e scripts writing, Knowledge articles.
• OD/OC.
• Strength finders – conduct Strength finder’s sessions for the P&B team and Admin council.
• OD/OC newsletter publications.
• Perform daily sustaining administration duties across all Payroll and Benefits processes within established SLA.
• Extensive knowledge in countries payroll and benefits processing (Germany and Austria).
• Coach team members for core R&R and projects undertakings/process improvements for their area.

• Perform daily sustaining administration duties across all Payroll and Benefits processes within established SLA.
• Extensive knowledge in countries payroll and benefits processing (Switzerland, Poland, Nordic countries, Algeria and Kenya).
• Interact with external vendors.
• Understand and maintain country specific content knowledge across multiple countries for legal and tax requirements to keep Intel legal.
• Manage employee queries.
• Partner with HR Services team to support complex issue resolution, program changes and new program implementation.
• Ramping of country payroll to support site growth.
• Performing ongoing analysis of current P & B administration in terms of process, systems and structures leading to recommend process improvements.
• GER Business Continuity Plan owner.
• Own BCP plan and conduct drills.

• Strategic analysis and projects for Site Support Group (SSG).
• Deliver financials in support of annual plan (Plan), quarterly forecasts (POR) and monthly close (Close) for Site Support Groups & Finance & Enterprise Services Groups in Malaysia.
• Malaysia Quality & Reliability on Close/POR/PLAN and strategic projects.

• Attained Cost White Belt certification.
• Attended Cost Summit in Oregon.
• Own Monthly Close and Plan 2007 for KM5 FCBGA – Budget & Planning role.
• Involved in Peer Audit.

• Evaluation of potential investment and due diligence of potential investee companies.
• Monitoring of investee companies i.e review reports to various agencies such as MAVCAP and Ministry of Finance.
• Assist portfolio companies i.e various financial assistance (grants application and licenses), listing exercise, preparing fact sheet and marketing portfolios to merchant bankers.
• Liaise with various parties/agencies i.e lawyers, accountants, Bank Negara Malaysia, Malaysia Technology & Development Corporation (MTDC) and Securities Commission.

• Perform analysis on viable investment opportunities and due diligence on potential investee companies.
• Preparation of board papers.
• Continuance monitoring of portfolio companies.

• Early hire for treasury office in Penang and successfully sets up operations.
• Able to self-fund operations within a year and a half.
• Market treasury products to high net worth individuals and corporates clients for the bank and quote rates to Treasury customers and maintain portfolio of customers.
• Maintain the branch’s deposits and loan funding.
• Able to work under pressure and independently.
• Liaise with various agencies.