Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Norlenny Samsodin

Norlenny Samsodin

Singapore

Summary

Results-driven individual with a proven track record of driving revenue growth and forging strategic partnerships. Skilled in market research, competitive analysis, and developing effective sales strategies. Exceptional communicator and negotiator with a strong ability to influence key stakeholders. Committed to fostering client satisfaction and driving organizational success.

Overview

15
15
years of professional experience

Work History

Enterprise Business Manager

Lithan Academy
04.2024 - Current
  • Developed and implemented strategic business plans to target and secure enterprise clients across various sectors
  • Conducted comprehensive market research to identify industry trends, competitive landscape, and potential client needs
  • Established and maintained robust relationships with key decision-makers and stakeholders, ensuring high levels of client satisfaction and loyalty
  • Collaborated with internal teams to design and deliver customized learning and development solutions for enterprise clients
  • Engaged with strategic partners to develop joint solutions and expand service offerings, enhancing value propositions for clients
  • Presented and demonstrated Lithan Academy's offerings to prospective clients, highlighting value and benefits
  • Monitored and tracked enterprise account performance, providing regular reports and updates to senior management
  • Identified and capitalized on upselling and cross-selling opportunities, driving additional revenue growth.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

Senior Manager (Sales and Marketing)

Amity Global Institute
11.2023 - 04.2024
  • Involved in Institute's promotional activities, led sales and marketing team
  • Developed and executed Sales & Customer Management strategies
  • Assisted in development of a global communications plan that builds public awareness, understanding, and support
  • Developed and implemented systems for managing marketing and admissions process
  • Delivered sales targets and set up sales and telesales teams to drive sales target requirements
  • Managed leads generation and allocation
  • Formulated marketing strategies and developed effective business strategies
  • Reported directly to Chief Strategy and Growth Officer.

Business Development Manager

Kaplan Higher Education Academy
12.2020 - 11.2023
  • Conducted market research to identify potential business opportunities and target markets
  • Developed and implemented effective strategies to acquire new clients and expand the company's customer base
  • Hosted weekly status calls and monthly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Actively engaged in networking activities, industry events, and conferences to generate leads and promote company's products/services
  • Collaborated with cross-functional teams to develop compelling sales proposals and presentations tailored to clients' needs
  • Negotiated and closed sales agreements with clients, ensuring profitability and customer satisfaction
  • Monitored industry trends, competitor activities, and market conditions to identify potential business risks and opportunities
  • Drove success of sales team by providing leadership and direction
  • Reported directly to Head of Kaplan Financial.

Senior Sales Executive

NTUC LearningHub Pte Ltd
09.2016 - 10.2019
  • Outreached and engaged people for upskilling and employability
  • Supported lifelong learning through SkillsFuture initiatives
  • Proposed suitable learning solutions to potential learners
  • Participated in assigned events, roadshows, and seminars
  • Performed branch counter and call-center duties
  • Led a team of consultants at assigned events
  • Built and enhanced relationships with internal and external stakeholders
  • Followed up with sales leads and provided after-sales services.

Flight Stewardess

SilkAir Pte Ltd
10.2013 - 06.2016
  • Handled in-flight emergencies and unexpected situations calmly and efficiently
  • Ensured compliance with all aviation regulations and company policies
  • Collaborated effectively with the flight crew and ground staff to maintain smooth operations
  • Maintained accurate records of passenger counts, inventory, and incidents during the flight
  • Stayed updated on industry regulations, safety procedures, and customer service best practices
  • Completed all necessary paperwork such as stock control, logging of any faults, incidents, or problems which may have occurred during the flight.

Flight Stewardess (Australia Based)

Jetstar International Airways
01.2010 - 10.2013
  • Handled in-flight emergencies and unexpected situations calmly and efficiently
  • Ensured compliance with all aviation regulations and company policies
  • Collaborated effectively with the flight crew and ground staff to maintain smooth operations
  • Maintained accurate records of passenger counts, inventory, and incidents during the flight
  • Stayed updated on industry regulations, safety procedures, and customer service best practices
  • Completed all necessary paperwork such as stock control, logging of any faults, incidents, or problems which may have occurred during the flight.

Membership Sales Executive

Sky Fitness Pte Ltd
08.2009 - 01.2010
  • Responsible for securing membership transactions with sales targets
  • Actively promoted, marketed, and encouraged the use of the gymnasium to the public
  • Developed, collaborated, and delivered customized health fitness and wellness programs to gym members
  • Recruited and retained new club members
  • Attained membership sales and revenue goals
  • Acquired point of sale referrals from every new member.

Fitness Sales Executive

True Fitness Pte Ltd
04.2009 - 08.2009
  • Responsible for securing membership transactions with sales targets
  • Assisted fitness club clients in exercising their personal workout program
  • Implemented marketing plans that included outside sales, prospecting, and presentations
  • Maintained and obtained customer lists/database for easy communication and follow-up
  • Assisted with the daily operational functions of the department.

Education

DIPLOMA IN BUSINESS STUDIES -

Skills

  • Customer Service and support
  • Client Relationship Management
  • Customer Satisfaction
  • Client Engagement
  • Marketing tools
  • Promotional planning
  • Report Generation
  • Relationship Building
  • Strategic Partnerships
  • Sales Leadership
  • Staff Training

Accomplishments

  • Top sales performer in Kaplan Financial year 2021 and 2022.
  • Top sales performer for Kaplan Financial year 2023.
  • One million-dollar Achiever (2018).
  • Top Achiever for ICT (InfoComm Technology) (2018).

Timeline

Enterprise Business Manager

Lithan Academy
04.2024 - Current

Senior Manager (Sales and Marketing)

Amity Global Institute
11.2023 - 04.2024

Business Development Manager

Kaplan Higher Education Academy
12.2020 - 11.2023

Senior Sales Executive

NTUC LearningHub Pte Ltd
09.2016 - 10.2019

Flight Stewardess

SilkAir Pte Ltd
10.2013 - 06.2016

Flight Stewardess (Australia Based)

Jetstar International Airways
01.2010 - 10.2013

Membership Sales Executive

Sky Fitness Pte Ltd
08.2009 - 01.2010

Fitness Sales Executive

True Fitness Pte Ltd
04.2009 - 08.2009

DIPLOMA IN BUSINESS STUDIES -

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Norlenny Samsodin