Norleen Binti Muhammat
Shah Alam
Summary
Dynamic and results-driven Head of Business Support with over 10 years of experience in leading people-centric functions, enhancing employee engagement, and optimizing organizational operations in complex, fast-paced environments. Expertise in managing multidisciplinary teams and driving workforce transformation while fostering a positive, high-performance culture aligned with corporate values and governance standards. Recognized for developing strategic people initiatives and managing large-scale change, enhancing stakeholder confidence through exceptional leadership, communication, and analytical skills. Committed to delivering innovative solutions that drive organizational success and empower teams to achieve their full potential.
Overview
28
28
years of professional experience
2
2
Languages
Work History
Head, Business Support Services
Integrax Berhad
09.2022 - Current
- Established and led the Business Support Services department, providing strategic oversight across People Management and Engagement, Corporate Administration, Procurement, Asset Management, and Stakeholder Engagement.
Led the organizational workforce transition in 2023, converting Integrax direct-hire employees to TNB Genco staff in full alignment with group HR policies and governance standards.
Drove organizational values, culture, and employee engagement through structured people initiatives, workforce planning, and effective internal communications.
Aligned strategic risks with risk owners and implemented controls to support compliance, operational effectiveness, and departmental performance.
Established and governed the procurement function, ensuring full compliance with TNB and TNB Genco policies, procedures, and approval frameworks.
Managed end-to-end procurement activities, including policy development, sourcing strategy, tender evaluation, award recommendations, and post-award contract management.
Ensured compliance of all legal, contractual, and tender documentation in accordance with LOA, PPP, and relevant governance requirements.
Supported plant operations and maintenance through efficient and compliant procurement of general and project-related requirements.
Oversaw administrative and asset management functions to ensure operational efficiency and adherence to governance standards.
Planned and coordinated stakeholder engagement programmes and internal corporate events to support corporate alignment and stakeholder relationships.
Head (Communication & Engagement)
TNB Power Generation Sdn Bhd
07.2020 - 09.2022
- Formulate TNB Genco stakeholder’s communication initiatives (internal news, bulletin, magazines and online internal media)
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strategize information / key messages for top management as and when required.
- Drive business performance and outcomes of the department
- Ensure the compliance of organizational Communication Policy & Manual
- Orchestrate end-to-end event management, including planning, development, and execution of strategic events.
- Lead communications on event-specific initiatives through online and offline channels.
- Manage relationship with Stakeholders, Community etc.
- Develop and implement annual stakeholder engagement strategies/program.
- Strengthen external relationships /networking and promote positive perceptions to TNB Genco & TNB.
- Collaborates closely with the relevant departments in ensuring the effective delivery of stakeholder engagement program and activities.
Head of Business Support Service
TNB REMACO O&M CBPS-GF3
08.2015 - 06.2020
- Key roles:
- Setting up of new power plant involving the following activities;
- Establish Operator’s Obligation being done as per OMA (among others AMIP, AOP, SEMS/ iSEMS, MRP, BSS Procedures & Work Instructions, BSS Monthly Report, JPKKP, Audits, ISO, Timesheet, Insurance etc.)
- Managing the following;
- Planned and provided manpower support for plant operations, maintenance, and non-plant functions, and managed all plant-level human resource matters, including compensation and benefits, claims, allowances, staff costs (including quarters and board rentals), employee welfare initiatives, and related administrative activities.
- Planned, coordinated, and monitored staff competency program, ensuring GF3 Competent Persons (APCP) complied with applicable regulatory requirements.
- Established and managed people development plans and on-the-job training (OJT) program for staff.
- Developed ISO-compliant work instructions and safety procedures, and ensured organization-wide implementation and compliance with QMS (ISO), Cyber Security, and Environmental Management System standards.
- Responsible for drawing up contingency and emergency response plans (ERP) to be effectively carried out in the event of disaster, accident or mishap, minimizing plant damage or loss of station income and to ensure safety of the staff and public at all time.
- Ensure business support service activities are in line with OMA/LTMP.
- Prepare annual CBPS-GF3 activities, Annual Operating Plan etc.
- Ensure efficient procurement process to support plant operation and maintenance ensure compliance to TNB/REMACO Financial Circulars or TNB/REMACO Procurement procedures and observe limit of authority at all time.
- Manage Spares Management, Spares Inventory, Purchase of Equipment’s, Tools, Spares and Facilities of GF3 and procurement.
- Coordinated and facilitated annual internal and external audits, ensuring timely completion and compliance with regulatory and governance standards.
- Prepare annual budget preparation and monitor expenditure vs revenue.
- Responsible for formulating and drawing up strategies for yearly Station Business Plan and planning for station yearly capital and revenue budgets to ensure continuous reliable and efficient operation of plants at all time.
- Responsible for effective station financial and procurement activities and ensure compliance to TNB/REMACO Financial Circulars or TNB/REMACO Procurement procedures and observe limit of authority at all time.
- Ensure Safety task/activities are executed and comply with all regulatory requirement and statutory bodies.
- Coordinate station’s relevant audit activities and communicate with regulatory bodies.
- Responsible in local asset management monitoring and responsible for security and safe-guard of all station’s fixed and movable assets
- Plan, coordinate and monitor staff competency program and ensure GF3 Competent Person (APCP) comply with Regulatory requirement.
Manager (Human Resource Management)
Connaught Bridge Power Station (CBPS)
05.2014 - 10.2015
- Key roles;
- Management of staffing and ensuring the resources (manpower, equipment, training, knowledge, compensations and benefits administration) are adequate for CBPS staff.
- Conduct manpower analysis, manage staffing process and station succession planning.
- Coordinate and manage Performance management and improvement system (CBPMS)
- Manage station employee and community communication
- Coordinate and conduct internal competency interviews.
- Coordinate station’s Union issues and meet frequently with Union Reps and acts as Secretary to JCC meeting.
- Administer disciplinary awareness and programs.
- Conduct and analyze staff satisfaction survey and coordinate employee engagement survey.
- Manage and coordinate all matters related to environment, health & safety.
- O Suggest, initiate, control, implement and maintain a positive company’s OSH policies.
- Improve company’s safety records.
- Enhance company’s reputation in accident prevention.
- Create within the company a positive attitude at all times.
- Ensure for effective implementation and maintenance of SEMS safety management system and OHSAS 18001 Occupational Safety Health System.
- Responsible overall on OSH regulatory compliance.
- Manage OHSAS 18001 System as OSH Management Representative
- Managed and motivated employees to be productive and engaged in work.
Manager (Training & Development)
Connaught Bridge Power Station (CBPS)
12.2010 - 05.2014
- Attached to TNB Connaught Bridge Power Station (CBPS), and worked in Training & Development in Human Resource, Training and Quality Unit.
- Ensure all employees received adequate training by identifying their training needs, prepare master plan and execute the training plan.
- Develop Training Need Analysis and Training Need Identification, training plan, execution of training and maintaining of training records.
- Manage Training Implementation, Effectiveness & Evaluation based on Training Master Plan (yearly)
- Maintain and sustain the existing quality management system ISO9001:2008 and other management systems, ISO 14001, OHSAS 18001, SEMS etc.
- Manage Performance Management System, as CBPS PMS Administrator for overall PMS cycle (yearly).
- Manage Quality Program Implementation based on annual Quality Plan to sustain the certifications and award.
- Ensure the KPI set by SM is achieved
- Supervise sub-ordinates’ daily work & monitoring their competency level and performance
- Coordinate station’s activities i.e. Station’s Family Day, Station’s Quality Night and Station’s Sport Day etc.
- Coordinate and manage Station’s Corporate Social Responsibility (CSR) activity.
Manager (Policy Management)
PQM Unit, Corporate Division CEO Office
08.2008 - 12.2012
- Key roles and responsibility;
- Led governance and compliance management through coordination, review, and continuous improvement of operational procedures.
- Managed project assignments end-to-end, presenting project proposals to TNB Business Units and reporting outcomes directly to the CEO of TNB.
- Provided organization-wide QMS training and coaching and served as ISO and AKP Auditor for Corporate Divisions.
- Developed and managed annual action plans, business plans, KPI performance, and section-level financial planning, including revenue and capital expenditure control.
Assistant Manager (Finance & Administration)
Connaught Bridge Power Station (CBPS)
01.2004 - 12.2008
- Attached to TNB Connaught Bridge Power Station (CBPS), Malaysia and worked in Finance & Admin Section in Business Support Service.
- Key roles and responsibility:
- Prepare station’s annual budget planning
- Monitor daily and monthly station’s expenditure
- Prepare and update annual section action plan and station business plan
- Prepare Finance and Administration section Action Plans and ensuring all the planned activities are executed timely and effectively
- Ensure staff development (formal & informal)
- Monitor the station expenditure: Working closely with Planning Section on Maintenance Expenditure (Budget Planning - Revenue & Capital) and Operation Planner
- Submit Finance and Admin Monthly Report to Manager (Finance and Admin)
- Supervise sub-ordinates’ daily work & monitoring their competency level and performance
- Ensure the KPI set by SM Business Support Service is achieved upkeep, adhere and maintain ISO 9001 and 14000 procedures.
- Auditor for Quality Management System (ISO9001, ISO14001 & OHSAS18001).
Assistant Manager (Public Relations)
Generation Division
01.2000 - 12.2004
- Attached to Generation Division Headquarters and worked in Public Relation section in Commercial Department.
- Responsible for developing, implementing, monitoring and evaluating communications strategy in order to support the Generation Division communication objectives.
- Responsible for handling all aspects of planned publicity campaigns and PR activities.
- Organize and attend promotional events such as press conferences, open days, exhibitions, tours and visits.
- Editor and writer for Tenagawan and Generation Internal Bulletin.
- Coordinate events in Generation Division and involved in stations events.
- Prepare speech for VVIP and VIPs – Generation Division, TNB and TNB Board Member i.e. launching of Daharki Power Plant in Pakistan.
- Prepare Public Relations section Action Plans and ensuring all the planned activities are executed timely and effectively
- Prepare section’s annual budget planning.
- Work closely with Managers from other departments in DRB HICOM in organizing events and other activities.
- Ensure the KPI set by General Manager (Commercial) is achieved.
Executive (Corporate Communication)
DRB HICOM Berhad
01.1998 - 12.2000
- Key roles in this section were:
- Responsible for developing, implementing, monitoring and evaluating communications strategy in order to support the Generation Division communication objectives.
- Responsible for handling all aspects of planned publicity campaigns and PR activities.
- Organize and attend promotional events such as press conferences, open days, exhibitions, tours and visits
- Write and produce presentations and press releases. Dealing with enquiries from the public, the press, and related organizations. Organizing and attending promotional events
- Writer for DRB HICOM Bulletin.
- Coordinate events in DRB HICOM.
- Prepare speech for VVIP and VIPs – DRB HICOM Berhad
- Ensure the KPI set by Senior Manager (Corporate Communications) is achieved.
Education
Bachelor of Mass Communication (Hons) - Corporate Communication / Public Relations
UiTM
Malaysia 08.1998
Skills
Team management
Supervision and leadership
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Problem-solving
MS office
Time management
Microsoft office
References
- Ir Ahmad Kamal Abd Ghaffar, Plant Manager, 019-3543195, ahmadkg1@tnb.com.my, TNB REMACO O&M CBPS-GF3, TNB REPAIR AND MAINTENANCE SDN BHD
- Ir. Mohd Daut bin Bahak, Competent Electrical Engineer (CEE) for TNB REMACO O&M CBPS-GF3, 019-3894839, autb2@gmail.com
Personal Information
- Age: 52
- Date of Birth: 14th October 1974
- Gender: Female
- Marital Status: Married
- ID Type: New
- ID Number: 741014-10-5160
Race
Malay
Current Job
Head (Business Support Services, Integrax Berhad a subsidiary of TNB Power Generation Sdn Bhd, 2022-09-12, present
Skills And Professional Achievements
- Business Support Service, 2015-08-17, 2020-06-30
- Human Resource - Human Resource Management, 2014-04-05, 2015-12-21
- Human Resource - Training & Development, 2012-11-15, 2014-04-05
- Quality Coordination - Compliance to ISO Standards, 2008-08-01, 2012-11-15
- Business Management - Business Process Improvement, 2008-08-01, 2012-11-15
- Finance/Account/Audit/Tax - Budget Management, 2005-04-12, 2008-07-31
- Corporate Communications Strategic Management, 2000-04-07, 2004-01-05
Id
741014-10-5160
Timeline
Head, Business Support Services
Integrax Berhad
09.2022 - Current
Head (Communication & Engagement)
TNB Power Generation Sdn Bhd
07.2020 - 09.2022
Head of Business Support Service
TNB REMACO O&M CBPS-GF3
08.2015 - 06.2020
Manager (Human Resource Management)
Connaught Bridge Power Station (CBPS)
05.2014 - 10.2015
Manager (Training & Development)
Connaught Bridge Power Station (CBPS)
12.2010 - 05.2014
Manager (Policy Management)
PQM Unit, Corporate Division CEO Office
08.2008 - 12.2012
Assistant Manager (Finance & Administration)
Connaught Bridge Power Station (CBPS)
01.2004 - 12.2008
Assistant Manager (Public Relations)
Generation Division
01.2000 - 12.2004
Executive (Corporate Communication)
DRB HICOM Berhad
01.1998 - 12.2000
Bachelor of Mass Communication (Hons) - Corporate Communication / Public Relations
UiTM