Norkasumawati Ismail

• Led 6 subordinates in Actuarial Pricing System Support team. Planned and managed the resources to deliver multiple and concurrent projects. Promote a positive and harmony working environment.
• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
• A liaison in all special projects related to system enhancements and implementations for new products, new initiatives and production issues.
• Supervised and reviewed the requirements of system development and enhancement (GoPrime, OMNI and iFamily systems).
• Leading the team handling all issues arise on system and work closely with IT team and vendor to find the root cause and solution of system errors. Involving in rectification, mitigation and certificate recovery process.
• Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
• Act as a Project Management Office (PMO) - Driving, managing, coordinating and monitoring the end-to-end process for any production issues inclusive of prepare and present the proposal papers for senior management approval, prepar the project timeline, monitored the UAT progress , organize/chair the checkpoint meeting, report any updates (successfulness/challenges) of the projects to senior management.
• Monitored the User Acceptance Testing (UAT) to ensure the system works as per expected and complete within timeline.
• Oversee day-to-day system support related to Actuarial Pricing and product development.
• Act as an Embedded Risk Manager (eRM) representative for Actuarial pricing team to identify, lodge and present any incident.
• Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
• Drove innovation by proposing Robotic Process Automation (RPA) in simplifying the manual (human intervention) process.
• Initiated a Product Inventory/Library tool as one point of reference to all staff in company
• Contributed to budget planning for the department.

Notable Achievement:

• Go Live of Auto Underwriting function in core system
• Successfully completed the iFamily replatform from IBM to Linux
• Solved more more than 15 production issues
• Organizing the 3D2N team building event for the department

• Brainstorm on product idea, concept & distribution and involved in product approval submission to Management, Shariah Committee, Regional Office and Bank Negara
• Establish the partnership/collaboration with Implementation Coordination Unit (ICU) under Prime Minister Department
• Collaboration with Bank Simpanan Nasional for an affordable takaful coverage to low income earner
• Operational & administration management (i.e Claims, Customer Service, etc)
• Distribution activities to 12,500 person covered (presentation-home visits & events)

Notable Achievements:

• Launching of the Microtakaful Jariyah, the 1st jariah model in takaful industry
• Launching of BSN Takaful Sakinah with BSN as a one stop centre for servicing (enrolment, alteration and claims submission)

• Development and maintenance of PruBSN Mobility (Online Sales application - tablet)
• Member of Project Implementation Committee and involved in vendor selection process
• Work closely with the vendor in developing the application as per requirements
• Lead the team performing UAT by planning and managing the execution of test script
• Ensure LifeQuote (SQS) readiness and implementation for go live timely

Notable Achievement:

• Launching of the 1st online Point of Sales (POS) system, PruBSN Mobility in Malaysia's insurance and takaful industry

• Regular reporting preparation and submission to BNM
• Financial and Operation Excellence
• Liaison for Actuarial in New Life Core system project
• Provide operational support to other departments

• Sourcing, Purchasing and Negotiating of Material, Equipment and Supplies
• Liaison for manpower supply to offshore project with Petronas Carigali Sdn Bhd
• Handle overall project/contract such as coordinate manpower, helicopter booking, safety training, timesheet verification, payroll, staff benefits etc

• Conduct business scoping with Business Users and to develop requirements
• Analyze business issues and recommends best practices and technical expertise
• Conduct review session with Users to ensure acceptance and sign off by Users
• Prepare & conduct training on Procedural and Training Manual to the Users

• Regular reporting preparation and submission to BNM
• Assist in conducting product development, pricing and profit testing on new products
• Main system - maintaining the accuracy and integrity of rates and tables stored