Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PERSONAL DETAILS
HOBBIES
REFERENCES
Work Availability
Timeline
AssistantManager
Norkartinawaty Binti Mohd Nordin

Norkartinawaty Binti Mohd Nordin

Tawau, Sabah

Summary

Dynamic professional with 25 years of extensive experience in the aviation and administrative sectors, excelling in operations management and customer service. Proven expertise in leading teams, overseeing daily operations, and ensuring compliance with safety and operational standards. Committed to fostering a professional and safe working environment while delivering exceptional service and support to both staff and passengers.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Station Duty Executive

MYAIRLINE SDN BHD
06.2023 - 04.2024
  • Assisting Station Manager.
  • Sales ticket.
  • Monitor ground handler agent submit daily cash.
  • Managing daily operations and ensuring seamless customer service.
  • Do daily operation reports and email every month to station manager.
  • Ensure station facility offers professional, clean and safe working atmosphere for all employees.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Guide, lead and monitor ground handler agent daily on issues if any associated with operations, communication, standardizing procedures and systems.
  • Utilize entire superior communication skills with purpose to motivate staff as well as develop effective working relations with executives, peers and passengers.

General Clerk (Clerk, PA & HR Administration Asst)

KUALA SRI SEMPORNA ENTERPRISE
05.2022 - 06.2023
  • Assist CEO to the bank.
  • Assist the CEO with special projects, data analysis and follow-up actions.
  • Handle incoming calls, emails, and correspondence, effectively filtering and directing them as needed.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.

Guest Service Agent/Officer

AIRASIA BERHAD/GROUND TEAM RED (GTR)
10.2002 - 06.2020
  • Handled sales counter in starting 2002 in TWU, before went to Ground Operations.
  • Able to do multitask, have a good team spirit, good connection with TWU authorities.
  • Backup manpower for KLIA2 during LCCT migration to KLIA2 (Assisted guest with kiosk since the technology was new in year 2014).
  • Sales : Sell flight ticket, handle passengers complaints (Such as credit account for flight cancellation, move flight due to delays, etc).
    Ground Operation : Handle checking counter, boarding passengers, handle flights delay/cancellation, handle mishandling baggage's (such as damages, not arrived at arrival station), handle chartered ATM movement.
  • Trained new Guest Service Agents on company protocols and best practices, fostering an environment of continuous improvement within the team.

Clerk

CS COMMUNICATION
12.1999 - 10.2002
  • Managing a company branches based in multiple locations.
  • Sales : Sell hand-phone, prepaid SIM cards and mobile phone accessories.
  • Submitted registration form to office cellular Malaysia (Celcom, TM Touch, Maxis).

Clerk

LIAN SENG ELECTRICAL TRADING (SINGER)
11.1997 - 02.1999
  • Sell products.
  • Arranged office boys duties to collect debts.
  • Answered and managed incoming and outgoing calls.
  • Updated and maintained customer information, documents and records.

Education

Sijil Pelajaran Malaysia (SPM) - Literary

Sabah Institute of Management (SIM)/Institut Prima
Tawau, Sabah, Malaysia
09-1999

Skills

  • Leadership
  • Multitasking
  • Easy friendly
  • Responsibility
  • Customer service
  • Interpersonal skills
  • Teamwork and collaboration
  • Ability to Work Under Pressure
  • Microsoft Word
  • Microsoft Excel
  • Adobe Photoshop
  • Finance & Account

Certification

  • Building Emotional Intelligence for Peak Performance Pg / July 2004

AirAsia Training Center, KLIA Consult, Sepang, Selangor


  • Service Excellence Program / August 2004

AirAsia Training Center, KLIA Consult, Sepang, Selangor


  • Dangerous Goods - April 2005 / September 2023

Asian Aviation Centre of Excellence


  • Guest Services - June 2005 / March 2018

Asian Aviation Centre of Excellence


  • Guest Interpersonal Skills / November 2005

Airasia Academy


  • Emergency Response Plan / December 2005 - March 2018

Airasia Academy


  • Handling Acts of Terrorism & Disruptive Passengers / June 2007

Airasia Academy


  • Bomb Threat Awareness / June 2007

Airasia Academy


  • First Aid / June 2007 - September 2023

Airasia Academy


  • Guest Service Re-familiarization / May 2008 - April 2013

Airasia Academy


  • Service Conversation / June 2012

Asian Aviation Centre of Excellence


  • Image / June 2012

Asian Aviation Centre of Excellence


  • Guest Service Regulatory Initial / August 2012

Asian Aviation Centre of Excellence


  • Safety Awareness Programme / August 2012

Asian Aviation Centre of Excellence


  • Human Factor Awareness / August 2012 - September 2023

Asian Aviation Centre of Excellence


  • Safety Management System (SMS) / August 2012 - September 2023

Asian Aviation Centre of Excellence


  • Security Awareness - June 2013 / September 2023

Asian Aviation Centre of Excellence


  • Baggage Irregularities / September 2013

Asian Aviation Centre of Excellence


  • Service Experience Programme / March 2018

Asian Aviation Centre of Excellence


  • Disability Equality - March 2018 / September 2023

Asian Aviation Centre of Excellence


  • Fire Safety Awareness (FSA) / November 2018

Malaysia Airport Holdings Berhad TWU


  • Announcement / September 2023

CAE Kuala Lumpur


  • Duties & Checks / September 2023

CAE Kuala Lumpur


  • Airside Safety / September 2023

CAE Kuala Lumpur


  • Passport & Visa Reading / September 2023

CAE Kuala Lumpur

LANGUAGES

Malay
Proficient
C2
English
Upper intermediate
B2

PERSONAL DETAILS

Date of Birth : 06/06/1980

Marital Status : Single

Nationality : Malaysian

Religion : Islam

Gender : Female

Driving Licence : D

HOBBIES

  • Drawing
  • Jogging

REFERENCES

  • Alexander Pimentel

Ground Team Red (GTR)
alexpboy79@gmal.com
+6 014 372 7273


  • Frasisca Azureen Zajitol Abdul Rahman

Batik Air
frasiscaazureenzajitol@gmail.com

+6 016 556 7476

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Station Duty Executive

MYAIRLINE SDN BHD
06.2023 - 04.2024

General Clerk (Clerk, PA & HR Administration Asst)

KUALA SRI SEMPORNA ENTERPRISE
05.2022 - 06.2023

Guest Service Agent/Officer

AIRASIA BERHAD/GROUND TEAM RED (GTR)
10.2002 - 06.2020

Clerk

CS COMMUNICATION
12.1999 - 10.2002

Clerk

LIAN SENG ELECTRICAL TRADING (SINGER)
11.1997 - 02.1999

Sijil Pelajaran Malaysia (SPM) - Literary

Sabah Institute of Management (SIM)/Institut Prima

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