Norizan Binti Mohamad Ali
Management Hotel (Housekeeping)
Kuala Lumpur
Summary
Dedicated hospitality professional with extensive experience at Hotel Management, excelling in guest relations and housekeeping. Proven track record in enhancing guest satisfaction through meticulous cleaning techniques and effective teamwork. Skilled in laundry expertise and inventory management, consistently maintaining high standards and reducing complaints through attention to detail and proactive service.
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization.
Personable housekeeper with exceptional issue-resolution skills and safety knowledge. Bilingual and compassionate with proactive attitude. Known for reliability and workplace resourcefulness.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Uniform Room Attendant & Laundry Attendant-Presser
Hotel Management
02.2013 - 02.2025
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Used irons and iron boards to press clothing, folding and organizing garments.
Room Attendant
Hotel Management
03.2010 - 02.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Room Attendant & Linen Room
Hotel Management
10.2006 - 02.2010
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
Room Attendant
Hotel Management
03.2002 - 09.2005
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Room Attendant
Hotel Management
01.2000 - 01.2001
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Education
No Degree - Ekonomi Rumah Tangga
Sekolah Menengah Kebangsaan Khir Johari
Tanjong Malim, Perak, Malaysia 04.2001 -
Skills
Guest relations
Timeline
Uniform Room Attendant & Laundry Attendant-Presser
Hotel Management
02.2013 - 02.2025
Room Attendant
Hotel Management
03.2010 - 02.2013
Room Attendant & Linen Room
Hotel Management
10.2006 - 02.2010
Room Attendant
Hotel Management
03.2002 - 09.2005
No Degree - Ekonomi Rumah Tangga
Sekolah Menengah Kebangsaan Khir Johari
04.2001 -
Room Attendant
Hotel Management
01.2000 - 01.2001
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