Norizan Binti Dollah
Staff Nurse
Tawau,Sabah
Summary
Dynamic and compassionate Staff Nurse with extensive experience at Tawau General Hospital, excelling in medication administration and patient management. Proven track record of enhancing patient satisfaction through effective communication and innovative problem-solving. Committed to maintaining high standards of care and implementing infection control measures, fostering a safe and supportive environment for patients and families.
Overview
15
15
years of professional experience
6
6
Certifications
Work History
Staff Nurse, Pediatrik Ward
Tawau General Hospital
01.2017 - Current
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Assisted with onboarding new staff members, providing orientation and support.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Optimized inventory management, reducing waste and ensuring availability of key supplies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
Staff Nurse, Ortopedic Ward
Tawau General Hospital
03.2015 - 12.2017
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
Staff Nurse, Neuro Medical Ward
Penang General Hospital
01.2014 - 12.2014
- Established positive relationships with customers and other staff members.
- Delivered attentive customer service to boost overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Staff Nurse, Gastroenterology Unit
Penang General Hospital
05.2010 - 12.2013
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Established positive relationships with customers and other staff members.
- Boosted overall client satisfaction by maintaining effective communication and providing exceptional support.
Education
Diploma In Nursing - Nursing
Kolej Sains Kesihatan Bersekutu
Sungai Buloh, Selangor10.2010
Skills
Medication and IV administration
Certification
BLS
Timeline
BLS
11-2024
Credentialling and Previllaging in Vantillator
01-2024
Credentialing And Previllaging in Oncology
01-2023
APC
10-2017
Staff Nurse, Pediatrik Ward
Tawau General Hospital
01.2017 - Current
C&P in Orthopedics Prosedures
04-2016
Staff Nurse, Ortopedic Ward
Tawau General Hospital
03.2015 - 12.2017
Staff Nurse, Neuro Medical Ward
Penang General Hospital
01.2014 - 12.2014
Study Coordinator for Research
05-2013
Staff Nurse, Gastroenterology Unit
Penang General Hospital
05.2010 - 12.2013
Diploma In Nursing - Nursing
Kolej Sains Kesihatan Bersekutu
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