Norizam Abdul Ghafor

• Strengthened brand reputation through consistent messaging and adherence to company values.
• Boosted sales performance by identifying and targeting high-potential market segments.
• Developed comprehensive training programs for new hires, ensuring a skilled workforce capable of achieving business objectives.
• Led cross-functional teams to execute successful product launches, driving growth in new markets.

• To standards and service levels to increase dining sales and minimizing costs, for food, beverage, supply, and labor costs
• Analyze expenditures and costs to ensure costs are within industry standards and fall within the annual department budget and recommend pricing strategies to achieve targeted profitability
• Maintain an accurate and current FOH staff schedule for daily operations and budget planning
• Assist, as required, with maintenance of budgetary items including food, beverage, and equipment costs
• Responsible for ensuring that all invoices, purchase orders, and finance reports and are completed accurately, submitted on time, in accordance with University policies and procedures, and delivered to the appropriate department, vendor, and/or customer
• Assist department leaders with personnel/payroll related administrative duties including timesheets and vacation and/or sick leave requests
• In coordination with the Chef de Cuisine, provide support and oversight as needed for campus vending operations
• To have knowledge in the preparation and analysis of outlets reservations forecasts, buying patterns and preferences of market segments, marketing for incentive business such as food
• Work with the Director of F&B and keep them informed of issues as they arise
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Identify, evaluate and prepare recommendation for the acquisition of quality sites.
• Manages restaurant site acquisition process including liaising with property consultants and valuers, negotiating best terms and conditions with land vendors
• Liaises with company solicitors to ensure proper documentation of all acquisitions.
• Pro-actively manage land zoning and development approval process to ensure shortest gestation period of all acquired sites
• Develop and maintain strong working relations with relevant government agencies and all players in the property market
• Aid Real Estate, Asset Management and McDonald’s Delivery Service (MDS) team in a decision making through fact based, mapping and analytic information.


System Used : Mapinfo Pro (9.1), Google Earth Pro, PMO Worldwide

• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.