NORITA YAKOB
COWAY LADY ( CODY )
Mersing,01
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
Work History
Front Desk Clerk
MAYA HARDWARE ENTERPRISE
Gelang Patah, Johor
2021.02 - 2023.08
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Kindergarten Teacher
TADIKA INDAH BESTARI
BUKIT INDAH, JOHOR
2015.01 - 2020.11
- Manage 40 students in 2 session or classes.
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
Education
Bachelor of Education -
UNIVERSITI TUN ABDUL RAZAK
MELAKA 2008.08 - 2025.08
Some College (No Degree) - STPM
S.M.K NITAR
MERSING JOHOR 2006.05 - 2007.12
Some College (No Degree) - SPM
S.M.K. NITAR
MERSING JOHOR 2013.01 - 2015.11
Skills
Listening skills
Problem-solving skills
Customer service
Hospitality services
Work as a team
Timeline
Front Desk Clerk
MAYA HARDWARE ENTERPRISE
2021.02 - 2023.08
Kindergarten Teacher
TADIKA INDAH BESTARI
2015.01 - 2020.11
Some College (No Degree) - SPM
S.M.K. NITAR
2013.01 - 2015.11
Bachelor of Education -
UNIVERSITI TUN ABDUL RAZAK
2008.08 - 2025.08
Some College (No Degree) - STPM
S.M.K NITAR
2006.05 - 2007.12