Summary
Overview
Work History
Education
Skills
Timeline
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NORITA YAKOB

COWAY LADY ( CODY )
Mersing,01

Summary


Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

Overview

9
9
years of professional experience
21
21
years of post-secondary education

Work History

Front Desk Clerk

MAYA HARDWARE ENTERPRISE
Gelang Patah, Johor
02.2021 - 08.2023
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

Kindergarten Teacher

TADIKA INDAH BESTARI
BUKIT INDAH, JOHOR
01.2015 - 11.2020
  • Manage 40 students in 2 session or classes.
  • Improved student reading skills by implementing phonics-based instruction and guided reading activities.
  • Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
  • Promoted learning through play with engaging activities, games and lessons.
  • Promoted a positive learning environment with the use of collaborative group work and hands-on activities.

Education

Bachelor of Education -

UNIVERSITI TUN ABDUL RAZAK
MELAKA
08.2008 - 08.2025

Some College (No Degree) - STPM

S.M.K NITAR
MERSING JOHOR
05.2006 - 12.2007

Some College (No Degree) - SPM

S.M.K. NITAR
MERSING JOHOR
01.2013 - 11.2015

Skills

Listening skills

Timeline

Front Desk Clerk

MAYA HARDWARE ENTERPRISE
02.2021 - 08.2023

Kindergarten Teacher

TADIKA INDAH BESTARI
01.2015 - 11.2020

Some College (No Degree) - SPM

S.M.K. NITAR
01.2013 - 11.2015

Bachelor of Education -

UNIVERSITI TUN ABDUL RAZAK
08.2008 - 08.2025

Some College (No Degree) - STPM

S.M.K NITAR
05.2006 - 12.2007

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NORITA YAKOBCOWAY LADY ( CODY )