NOR ISFAHANIM BINTI MUHAMMAD
SHIPPING MANAGER
Klang, Selangor,10
Summary
Dynamic Shipping Manager with a proven track record at HEXTAR FERT SDN BHD, enhancing warehouse efficiency and reducing costs by implementing strategic supply chain optimization. Excelled in logistics management and interactive communication, fostering strong relationships with international carriers and leading teams to exceed performance targets. Skilled in Microsoft Excel and teamwork, consistently achieving significant improvements in shipment accuracy and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Shipping Manager
HEXTAR FERT SDN BHD
07.2014 - Current
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Dealing with Jabatan Pertanian for Import Permit
- Prepare Cost Analysis, Form D with Dagangnet for export shipment to oversea and COO with Chamber and Malaysia Associate.
- Dealing with Liner, Freight forwarder, Forwarding & Haulier.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Collaborated with [Department] to manage supplier relationships, product inventory and purchasing across multiple companies.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Developed a comprehensive safety program for warehouse operations, reducing workplace accidents significantly.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Administrator
TL OFFICE AUTOMATION SDN BHD
08.2013 - 05.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
MANAGMENT TRAINER (ISO)
LAY HONG BHD
03.2012 - 03.2013
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Education
High School Diploma -
UNIVERSITI TEKNOLOGI MALAYSIA
Johor Bahru, Johor, Malaysia 04.2001 -
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN MENTAKAB
MENTAKAB, PAHANG 04.2001 -
Skills
Invoicing
Microsoft Excel
Staff leadership
Supply chain optimization
Team leadership
Transportation planning
Interactive communication skills
Verbal and written communication
Inventory audits
Load planning
Shipping documentation
International shipping
Logistics management
Documentation management
Shipment receiving
ERP software
Invoice verification
Shipment processing
Cost reduction strategies
Shipment reconciliation
Shipping procedures
Stock control
Teamwork
Teamwork and collaboration
Warehouse logistics
Shipping and receiving
Data entry
Timeline
Shipping Manager
HEXTAR FERT SDN BHD
07.2014 - Current
Administrator
TL OFFICE AUTOMATION SDN BHD
08.2013 - 05.2014
MANAGMENT TRAINER (ISO)
LAY HONG BHD
03.2012 - 03.2013
High School Diploma -
UNIVERSITI TEKNOLOGI MALAYSIA
04.2001 -
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN MENTAKAB
04.2001 -