Nor Intan Bt Maga Osh
Nilai
Summary
Nursing Supervisor experienced in clinical care, team communication, and patient education. Achieved safe and efficient service delivery through clear documentation and collaborative problem-solving, while managing complaints and maintaining service quality targets in fast-paced care environments. Focused on continuous development and holistic patient care, delivering clear health education and person-centred support that enhances understanding and improves outcomes.
Overview
2
2
Languages
28
28
years of professional experience
Work History
Penyelia Jururawat U9
PK Titiwangsa
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
02.2024 - Current
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Actively listened to customers to fully understand requests and address concerns.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
- Developed excellent working knowledge of industry trends and improvements in processes.
Penyelia Jururawat U36
KK Seksyen 19
Selangor
10.2023 - 02.2024
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
Jururawat Kesihatan
Klinik Kesihatan Putrajaya
W.P Putrajaya
09.2022 - 10.2023
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
Midwifery Nurse
Hospital Putrajaya
W.P Putrajaya
11.2017 - 09.2022
- Provided nursing care in general ward for antenatal, postnatal, gynae, and newborn patients, promoting health and well-being.
- Oversaw 28-bed capacity ward, prioritising patient safety and comfort while coordinating care.
- Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Administered oral, topical and intravenous medications based on patient symptomatology and treatment plans.
Registered Nurse
Hospital Putrajaya
W.P Putrajaya
10.2016 - 11.2017
- Managed patient care and coordinated nursing staff in medical female ward
- Tracked bed capacity and ensured optimal patient placement in 28-bed ward
- Administered medications orally, rectally, intramuscularly, subcutaneously and via IV therapy.
- Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
- Administered prescribed medications to patients and monitored responses to address any adverse reactions.
Intensive Care Nurse
Hospital Putrajaya
W.P Putrajaya
09.2000 - 10.2016
- Oversaw bed capacity of 14 to ensure optimal patient care and resource allocation.
- Managed administration of medications, intravenous fluids, and blood products, adhering to strict safety guidelines.
- Responded to emergency situations by performing CPR or using defibrillator.
- Administered life-saving interventions and critical care to patients in high-dependency units, following established protocols.
Registered Nurse
Hospital Sultanah Aminah
Johor Bahru
05.1998 - 09.2000
- Coordinated operations of paediatric surgery ward, ensuring optimal patient care and safety
- Oversaw bed capacity of 50, facilitating efficient patient admissions and discharge processes
- Administered medications orally, rectally, intramuscularly, subcutaneously and via IV therapy.
- Maintained a safe, clean, and comfortable environment for patients, adhering to infection-control policies.
- Administered prescribed medications to patients and monitored responses to address any adverse reactions.
Education
Post Basic Intensive Care Nursing -
Kuala Lumpur Nursing College
Kuala Lumpur12-2003
Diploma - Nursing
Muar Nursing College
Muar, Johor12-1997
Secondary Education -
Sek Men Sungai Rambai
Melaka12-1993
Post Basic Midwifery -
Kolej Kesihatan Bersekutu Sg Buloh
Selangor07-2008
Bachelor - Nursing
Universiti Teknologi Mara (UiTM)
Puncak Alam, Selangor06-2020
Skills
- Nursing supervision
- Clinical documentation
- Incident reporting
- Analytical skills
- Analytical thinking
- Problem-solving
- Nursing supervision
- Patient advocacy
- Team collaboration
- Team motivation
- Interpersonal communication
- Leadership and empowerment
- Adaptability
Languages
Bahasa
English
Accomplishments
- 1. Anugerah Perkhidmatan Cemerlang 2006
- 2. Anugerah Perkhidmatan Cemerlang 2022
- 3. Instructor Basic Life Support 2004-2011
- 4. Instructor ACLS 2004-2011
- 5. Oral Presentation at ICHAS 2020 ( Virtual)
References
- Fatimah, binti Sham, fatimah2886@uitm.edu.my, 016 3612630, Fakulti Sains Kesihatan, UiTM Puncak Alam, Selangor
- Nor Saidah, Bt Ismail, saidahismail@gmail.com, 011 13148548, Subang Jaya Medical Centre, Selangor
Timeline
Penyelia Jururawat U9
PK Titiwangsa
02.2024 - Current
Penyelia Jururawat U36
KK Seksyen 19
10.2023 - 02.2024
Jururawat Kesihatan
Klinik Kesihatan Putrajaya
09.2022 - 10.2023
Midwifery Nurse
Hospital Putrajaya
11.2017 - 09.2022
Registered Nurse
Hospital Putrajaya
10.2016 - 11.2017
Intensive Care Nurse
Hospital Putrajaya
09.2000 - 10.2016
Registered Nurse
Hospital Sultanah Aminah
05.1998 - 09.2000
Post Basic Intensive Care Nursing -
Kuala Lumpur Nursing College
Diploma - Nursing
Muar Nursing College
Secondary Education -
Sek Men Sungai Rambai
Post Basic Midwifery -
Kolej Kesihatan Bersekutu Sg Buloh
Bachelor - Nursing
Universiti Teknologi Mara (UiTM)