Norimah@Naemah Mohd Kassim
Kuala Terengganu,Malaysia
Summary
Resourceful Customer Service Professional known for productivity and efficient task completion. Specialize in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel at empathy, patience, and adaptability, vital for navigating customer interactions positively and professionally.
Overview
1
1
year of professional experience
Work History
Customer Service Professional
1 Millennium International Berhad (SATU Project)
Kuala Terengganu , Malaysia
02.2025 - Current
- Provided customer support through multiple communication channels.
- Resolved customer inquiries and complaints efficiently.
- Assisted in training new team members on service protocols.
Marketing Assisstant/Administrative
LOVE Lure (H) Sdn. Bhd
Cheras, Selangor
- Do marketing Indoor scoop and Do admin jobs
- Do researches of products and market.
Technical Executive - Contact center for TM
VADS Berhad
TTDI, Kuala Lumpur
- Handling customer call regarding technical issue with TM services
- Do reporting and handle tasks handed by leader.
Admin/clerk
MK Bahan Bina Sdn Bhd
Terengganu
- Do all work related to admin/clerk tasks.
- Serve customer in buying Hardware product.
Education
Bachelor - Marketing
Bachelor in Marketing
Diploma - Marketing
University Sultan Zainal Abidin (UNISZA)
Certificate in Executive Management - Management / Executive Development
Skills
- Maintaining and developing professional relationships
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Common IT issues
- Customer support
Ic Number
850812065100
Personal Information
- Nationality: Malaysian
- Marital Status: Married
References
- Raja Nadzirah, Team Leader SATU Project, 0139055294
- Mohd Rozy, Manager, MK Bahan Bina, 01110200440
Contact Numbers
0124902994, 096235670
Other Experiences
- Participate in a program Train and Place in management/administration courses (3 months)
- Participate in the programmed Rakan Muda
Languages
Malay
First Language
English
Intermediate
B1
Timeline
Customer Service Professional
1 Millennium International Berhad (SATU Project)
02.2025 - Current
Marketing Assisstant/Administrative
LOVE Lure (H) Sdn. Bhd
Technical Executive - Contact center for TM
VADS Berhad
Admin/clerk
MK Bahan Bina Sdn Bhd
Bachelor - Marketing
Bachelor in Marketing
Diploma - Marketing
University Sultan Zainal Abidin (UNISZA)