NORIDAYU ABDUL MADZI
Johor Bahru
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Sales Assistant
MIKI HOUSE PTD LTD
01.2023 - 03.2024
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved store appearance with effective merchandising and creative displays.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for director.
Assistant Store Manager
SMIGGLE (M) SDN BHD
01.2021 - 01.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer serregisters efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed scheduling for store shifts to accomplish proper staffing.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
Assistant Store Manager
SMIGGLE SINGAPORE PTD LTD
01.2016 - 01.2020
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall
- Developed and implemented strategies to increase sales and profitability.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and managed associates in customer service and sales techniques.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Monitored daily cash discrepancies and inventory shrinkage .
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Kebangsaan Puteri Titiwangsa
Kuala Lumpur, MalaysiaSkills
- Store operations
- Staff Training and Development
- Task Delegation
- Product presentation
- Cash reconciliation
- Merchandise Display
- Opening and closing procedures
- Point of sale operation
- Product Knowledge
- Reliable and Responsible
- Store Organization
- Customer Service
Languages
Malay (Spoken & Written)
Advanced
C1
English (Spoken & Written)
Intermediate
B1
Profile - Software
- Microsoft Word
- Microsoft Excell
- Microsoft PowerPoint
Award
Excellent Service Award 2018 by Singapore Retailers Association as recognition of contribution and commitment to excellent service.
Profile
Age : 36 year old
Gender : Female
Race : Malay
Religion : Muslim
Nationality : Malaysian
Timeline
Sales Assistant
MIKI HOUSE PTD LTD
01.2023 - 03.2024
Assistant Store Manager
SMIGGLE (M) SDN BHD
01.2021 - 01.2022
Assistant Store Manager
SMIGGLE SINGAPORE PTD LTD
01.2016 - 01.2020
Sijil Pelajaran Malaysia (SPM) -
Sekolah Kebangsaan Puteri Titiwangsa