Norhuda Ab Razak
Senior Executive, Order Management Specialist
Bangsar
Summary
Experienced Order Manager with 5 years of expertise processing orders and addressing customer needs. Proficient in coordinating documents and maintaining accurate accounts. Skilled at inspecting shipments and resolving customer issues through meticulous attention to orders, customer details, and paperwork. Capable of managing high work volumes in a fast-paced setting with strong multitasking skills. Proficient in SAP environment, committed to ongoing growth and development as a Supply Chain professional.
Overview
5
5
years of professional experience
4040
4040
years of post-secondary education
3
3
Languages
Work History
Senior Order Management Specialist, Executive
BASF Asia Pacific Trading Centre
Bangsar, Kuala Lumpur
11.2024 - Current
- Communicated with leads and supervisors for any improvement in business processes
- Quickly responded to and resolved the complaints of customers dealing with service and item issues.
- Independently handled problems such as incomplete orders to help customers get their item
- Being a Key User by handling cases and coordinate the best practices sharing to team and be the first contact of operational guides.
- Assist in generating reports, analyzing data, and identify opportunities in enhancing order management processes
- Participate in service dialogue meetings with stakeholders
- Acts as back up of team leader
Order Management, Executive
BASF Asia Pacific Trading Centre
Bangsar, Kuala Lumpur
04.2020 - 04.2023
- Communicated with leads and supervisors to manage fulfillment issues.
- Handled telephone calls and customer emails to resolve non-technical order problems.
- Tracked department supplies to identify low items and keep the stock within optimal levels for expected customer demands.
- Quickly responded to and resolved the complaints of customers dealing with service and item issues.
- Independently handled problems such as incomplete orders to help customers get their items on-time.
- Coordinated customers' contracts and arranged timely shipments to meet delivery targets. Provided shipping documents to customer in timely manner
Education
Bachelor of Science - Business Engineering
Universiti Malaysia Pahang
Gambang, Pahang01.2020
Associate of Science - International Logistics and Operation Management
Reutlingen University
Reutlingen, Baden-Württemberg01.2020
Skills
Fulfillment management
- Shipment processing
- SAP R3
- Microsoft application
- Unstructured data analysis
- Teamwork
- Rapid and Adaptive
- High Achiever
- Team leadership
Interests
Learning languages: Studying Japanese as new language to gain better experience in entertainment and improve German for better networking
Travel: Enjoying different perspectives of life
Professional References
- Shaun Ng, Global Supply Chain Excellent, +6012-613 5528
- Zamzuriana Md Daud, Team Leader, Performance Material at BASF Asia Pacific, +6032246-9125
Timeline
Senior Order Management Specialist, Executive
BASF Asia Pacific Trading Centre
11.2024 - Current
Order Management, Executive
BASF Asia Pacific Trading Centre
04.2020 - 04.2023
Bachelor of Science - Business Engineering
Universiti Malaysia Pahang
Associate of Science - International Logistics and Operation Management
Reutlingen University
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