Norhidayah Zulkefle
Mall Manager
Bandar Baharu, Kedah,08
Summary
Dynamic mall manager with a proven track record at LOTUSS STORES (M) SDN BHD, enhancing foot traffic through strategic events and marketing. Expert in operations and sales management, with strong performance analysis skills. Boosted social media engagement and ensured regulatory compliance, demonstrating leadership and adaptability in high-pressure situations.
Experienced with retail management, tenant relations, and operational oversight. Utilizes strategic planning to enhance customer experiences and optimize sales performance. Track record of fostering team collaboration and maintaining high operational standards.
Mall management professional with substantial experience in overseeing retail operations and enhancing customer engagement. Known for fostering team collaboration and achieving organizational goals. Adaptable to dynamic environments, ensuring smooth operations and tenant satisfaction through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Mall Manager
Lotus's Stores (M) Sdn Bhd
03.2019 - Current
- Increased foot traffic to the mall by coordinating special events, promotions, and marketing campaigns that attracted new visitors.
- Evaluated vendor proposals for various services including cleaning, security, or parking management to secure competitive pricing while maintaining high-quality standards.
- Monitored daily operations of the mall, identifying areas for improvement and ensuring all departments were functioning efficiently.
- Improved customer satisfaction by implementing innovative strategies in mall operations and addressing customer concerns promptly.
Mall Operation Manager
Tesco Stores (M) Sdn Bhd
03.2009 - 03.2019
- Monitored daily operations of the mall, identifying areas for improvement and ensuring all departments were functioning efficiently.
- Evaluated vendor proposals for various services including cleaning, security, or parking management to secure competitive pricing while maintaining high-quality standards.
- Improved customer satisfaction by implementing innovative strategies in mall operations and addressing customer concerns promptly.
- Increased foot traffic to the mall by coordinating special events, promotions, and marketing campaigns that attracted new visitors.
Education
Bachelor of Arts - Mass Communication
04.2001 -
- 2.87 GPA
- Completed Coursework: Penolong Penerbit Campus Internet Radio (CInR) 2009
- Completed Coursework: Deejay Campus Internet Radio (CInR) 2009
- Participant Merdeka Campus Walkrobic (2006-2007)
- Participant Malam Citrawarna Ke 7 (2006-2007)
High School Diploma -
04.2001 -
- 3.00 CGPA
Skills
Sales management
Timeline
Mall Manager - Lotus's Stores (M) Sdn Bhd
03.2019 - Current
Mall Operation Manager - Tesco Stores (M) Sdn Bhd
03.2009 - 03.2019
UNIVERSITI SAINS MALAYSIA - Bachelor of Arts, Mass Communication
04.2001 -
SEKOLAH MENENGAH KEBANGSAAN SERDANG - High School Diploma,
04.2001 -
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