Nor Hidayah Binti Huzaimah
Kuala Lumpur,Malaysia
Summary
Dedicated Customer Service with 6 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Reliable Customer Service with food industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Professional
Shopeefood Malaysia
Cheras, Malaysia
11.2021 - 03.2025
- 1) Answer incoming call from Shopeefood merchants, drivers and buyers
- 2) Attending complaints and questions
- 3) Make a report to respective team based on complaint and questions from customers
- 4) Handling for cancellation orders from drivers
- 5) Handling current's location's hotspot for drivers
- 6) Handling reporting for current statistics for outgoing orders, cancellation orders and active drivers in current time
- 7) Handling incoming chat from merchants, drivers and buyers
- 8) Handling refund for buyer received missing , wrong item and undelivered orders
Customer Service Professional
Telekom Malaysia
03.2021 - 10.2021
- 1) Answer incoming call from Unifi's customer
- 2) Handle complaints and questions
- 3) Make a report to respective team based on complaint and questions from customers
Collector
Delegasi Arif Sdn Bhd
01.2021 - 03.2021
- 1) Keep track of assigned accounts to identify outstanding debts
- 2) Plan course of action to recover outstanding payments
- 3) Locate and contact debtors to inquire of their payment status
- 4) Negotiate payoff deadlines or payment plan
- 5) Handle questions or complaints
Collector
Premier Recovery Sdn Bhd ( Alliance Bank ( Personal Loan & Credit Card)
10.2020 - 01.2021
- 1) Keep track of assigned accounts to identify outstanding debts
- 2) Plan course of action to recover outstanding payments
- 3) Locate and contact debtors to inquire of their payment status
- 4) Negotiate payoff deadlines or payment plan
- 5) Handle questions or complaints
Internship/Industrial Training for Degree
Raja Manick & Co
02.2020 - 05.2020
- Record all company's transaction in MYOB system
- Edit audit report for company
- Filing
Officer
Icimb Sdn Bhd
06.2015 - 08.2016
- Report big amount payment / receipt transaction to Bank Negara Malaysia
- Report foreign transaction to Bank Negara Malaysia
- Call client
Internship/Industrial Training for Diploma
MedicMesir
12.2013 - 04.2014
- Taking improper minute meeting
- Handle document
- Handle Filing
- Handle Student Fees
- Handle Cargo to Egypt
Part Time
McDonald Leisure Mall
Cheras
01.2012 - 06.2012
- Cashier
- Delivery Cashier
- Desert Cashier
Education
Bachelor Degree - Finance and Minor in Islamic Banking
Universiti Utara Malaysia
Sintok, Kedah 06.2016 - 01.2020
Diploma - Secretarial Science
Politeknik Sultan Haji Ahmad Shah
Kuantan, PahangSPM - undefined
Sekolah Menengah Kebangsaan Bandar Damai Perdana
Skills
- MS Office - Word
- MS Office - Excel
- MS Office - Power-point
- Trengkas skill
- Shorthand Skill
- Keyboarding Skill
- Photoshop skill
- Telephone etiquette
- Live chat support
- Telephone skills
Languages
Malay
Proficient (C2)
English
Intermediate
Personal Information
- Age: 31
- Date of birth: 08/18/94
- Gender: Female
- Marital status: Married
- Expected Salary: RM 3500
EXTRA-CURRICULAR ACTIVITIES
1) President, Student Leadership And Development Committer of Inasis Bank Rakyat, 2019 2) Exco of Spiritual And Development Character, Student Leadership And Development Committer of Inasis Bank Rakyat, 2018
3)Secretary, Student Leadership And Development Committer of Kolej Kediaman Ibnu Sina, POLISAS, 2013
4) Leader of Welfare Exco, Student Leadership And Development Committer of Kolej Kediaman Ibnu Sina, POLISAS, 2012
STRENGTH
1. Positive Attitude
2. Able to work in team
3. Punctual and less MC
4. Fast learner
5. Leadership
6. Able work under pressure
7. Multitasking
Referrence
- 1) Muhammad Aidil Adha Bin Mohd Kamil
Quality Assurance (QA) Shopeefood Malaysia
011-11534162
aidil.kamil@shopeemobile-external.com
- 2) Azhar Shikh Hatim
Trainer Shopeefood Malaysia
017-3652204
azhar.hatim@shopeemobile-external.com
Timeline
Customer Service Professional
Shopeefood Malaysia
11.2021 - 03.2025
Customer Service Professional
Telekom Malaysia
03.2021 - 10.2021
Collector
Delegasi Arif Sdn Bhd
01.2021 - 03.2021
Collector
Premier Recovery Sdn Bhd ( Alliance Bank ( Personal Loan & Credit Card)
10.2020 - 01.2021
Internship/Industrial Training for Degree
Raja Manick & Co
02.2020 - 05.2020
Bachelor Degree - Finance and Minor in Islamic Banking
Universiti Utara Malaysia
06.2016 - 01.2020
Officer
Icimb Sdn Bhd
06.2015 - 08.2016
Internship/Industrial Training for Diploma
MedicMesir
12.2013 - 04.2014
Part Time
McDonald Leisure Mall
01.2012 - 06.2012
Diploma - Secretarial Science
Politeknik Sultan Haji Ahmad Shah
SPM - undefined
Sekolah Menengah Kebangsaan Bandar Damai Perdana
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