Norhayati Binti Mohd Zain
Sungai Buloh
Summary
Results-driven Customer Service Cum Instalment Programme Manager with strengths in programme performance monitoring and strategic adjustments. Develops relationships with clients to drive sales growth and enhances operations through effective problem-solving. Leads teams to consistently achieve key performance indicators and fosters a culture of high performance.
Overview
13
13
years of professional experience
Work History
Customer Service Cum Instalment Programme Manager
DIRECTD RETAIL & WHOLESALE SDN BHD
Subang Jaya
08.2023 - Current
- Monitored programme performance against key performance indicators KPIs, adjusting strategies to achieve desired results.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed and maintained relationships with new and existing clients to drive sales growth.
Area Manager
DIRECTD RETAIL & WHOLESALE SDN BHD
Subang Jaya
08.2021 - 07.2023
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Participated in regular team meetings to discuss performance metrics and set objectives.
- Provided exceptional customer service, addressing queries and concerns with prompt resolutions.
- Kept a good inventory of stock, promptly ordering low-stock items.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Fostered strong relationships with store managers, providing leadership and support to achieve company objectives.
CUSTOMER SERVICE MANAGER
DIRECTD RETAIL & WHOLESALE SDN BHD
Subang Jaya
06.2013 - 07.2021
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
Education
DIPLOMA IN ACCOUNTANCY
MANAGEMENT AND SCIENCE UNIVERSITY
SHAH ALAM01-2008
SPM
SMK MALIM
MELAKA01-2007
Skills
Results-driven Customer Service Cum Instalment Programme Manager with strengths in programme performance monitoring and strategic adjustments Develops relationships with clients to drive sales growth and enhances operations through effective problem-solving Leads teams to consistently achieve key performance indicators and fosters a culture of high performance
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
References
- ENCIK NABIL ( 011-7033 0733 )
Timeline
Customer Service Cum Instalment Programme Manager
DIRECTD RETAIL & WHOLESALE SDN BHD
08.2023 - Current
Area Manager
DIRECTD RETAIL & WHOLESALE SDN BHD
08.2021 - 07.2023
CUSTOMER SERVICE MANAGER
DIRECTD RETAIL & WHOLESALE SDN BHD
06.2013 - 07.2021
DIPLOMA IN ACCOUNTANCY
MANAGEMENT AND SCIENCE UNIVERSITY
SPM
SMK MALIM