Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Norhayati Binti Othman

Norhayati Binti Othman

Executive, Admission & Discharge

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Executive, Admission & Discharge

Prince Court Medical Centre
06.2023 - Current
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Interviewed, recruited and trained new onboarding candidates.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Unit Trust & Takaful Consultant

Principal Cimb Asset Management & FWD Takaful
01.2020 - 12.2022
  • Managed client relationships through regular check-ins and updates on investment progress.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Executive, Claim

Prudential Assurance Malaysia Berhad
06.2012 - 12.2019
  • Claim Assessor with 30K authority. Responsible for using the best technical and clinical judgment to assess and approve medical insurance coverage.
  • Liaised with the respective person or organization of interest in regard to claims approval, while maintaining the highest standard of integrity and clinical judgment.
  • Assisted in countersigning junior staff, and countersigned cases below RM30K.
  • Involved in one of the technical system tests done by the IT department.
  • Assisted with case clearance and audit.
  • To apply medical knowledge and critical thinking during discussions on complex cases.


Staff Nurse, High Dependency Unit

Gleanegles Hospital Kuala Lumpur
09.2011 - 06.2012
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.

Education

Bachelor of Nursing - Nursing (Intensive Care Nursing)

Uitm
Puncak Alam, Selangor
04.2001 -

Skills

Customer service expertise

Collaborative team member

Effective team leadership

Office management skills

Operational efficiency management

Quality Claims management

Problem-solving

Multitasking Abilities

Certification

Associate Financial Planner

Timeline

Executive, Admission & Discharge

Prince Court Medical Centre
06.2023 - Current

Associate Financial Planner

01-2022

Unit Trust & Takaful Consultant

Principal Cimb Asset Management & FWD Takaful
01.2020 - 12.2022

Executive, Claim

Prudential Assurance Malaysia Berhad
06.2012 - 12.2019

Staff Nurse, High Dependency Unit

Gleanegles Hospital Kuala Lumpur
09.2011 - 06.2012

Bachelor of Nursing - Nursing (Intensive Care Nursing)

Uitm
04.2001 -

Similar Profiles

CREATE PROFILE
Norhayati Binti OthmanExecutive, Admission & Discharge