Norhayati Binti Jaapar

Administrative Assistant

Magnagress Sdn Bhd (Proton Edar Dealer)

04.2011 - 05.2025

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Have full access to enter customer data for vehicle ownerships application process in the Proton Edar portal.
Ensure customer data is accurate during the insurance application.
Register online with the JPJ (Jabatan Pengangkutan Jalan) on the myJPJ portal.
Streamlined invoice processing procedures to ensure timely payment of bankers while minimizing errors in financial records.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Maintained inventory of office supplies and placed orders.
Supported executive staff through scheduling meetings and preparing crucial documents.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Managed filing system, entered data and completed other clerical tasks.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Organized office events such as birthday parties or festive gathering, promoting a positive company culture and boosting employee morale.
Assisted coworkers and staff members with special tasks on daily basis.
Volunteered to help with special projects of varying degrees of complexity.