Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Norhasina Vazeerul Hassan

Norhasina Vazeerul Hassan

Senior Associate Business Operations Specialist
Kuala Lumpur

Summary

Experienced professional with a strong track record in effective verbal and written communication. Demonstrates integrity when handling confidential information. Thrives both independently and as a team player, consistently delivering exceptional results. Skilled in administrative tasks, organization, prioritization, and meeting deadlines. Excels in identifying, analyzing, and problem-solving complex and ambiguous scenarios, recommending appropriate corrective and preventive actions. Capable of articulating issues, challenges, and proposing innovative ideas or solutions. Known for focusing on customer needs and effectively communicating with higher-level staff when necessary. Thrives under pressure and tight deadlines, displaying adaptability even without guidance from senior team members. Previous experience in adhering to scripts and processes as per contractual agreements. Exceptional multitasking abilities, adept at prioritizing tasks and managing time efficiently. Committed to following established procedures and practices. Demonstrated success in quickly learning new technology and data systems.

Overview

7
7
years of professional experience
1
1
Language

Work History

Senior Business Operations Specialist (SEA)

JMP Malaysia
08.2023 - Current
  • Backend processing orders supporting SEA region (India ,Australia,New Zealand,Singapore,Philippines,Malaysia,Thailand,Vietnam,Bangladesh)
  • Clean up/update data in SFDC
  • Preparing report on unpaid invoices
  • Email customer on pending unpaid invoices
  • Working close with sales account managers, to get documents on on hold invoices from customer, get customer notified on upcoming renewals
  • Prepare report to update on managers on on hold invoices-future new deals/renewal orders
  • System used in daily work: SFDC/ORION/GIDB
  • Create new account -get the account approved and send for DDQ for new vendor registration
  • Guide new team member on the how to do process new and renewal orders
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.

Executive-Orders Management

Exclusive Networks Malaysia Sdn Bhd
06.2023 - 08.2023
  • Process orders/email license/order progress/reply with customer query
  • Contract replace maternity person

Account Manager Sales Support

Boon Edam Global Export B.V.
10.2022 - 04.2023
  • Creating quotation via QRF automated to SAP
  • Preparing purchase order and process orders, warehouse stock clearing in SAP
  • Liasing with distributors on queries and shipping and billing concerns with finance team

Operation Services Senior Associate

Concentrix
10.2017 - 10.2022
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.

Education

Bachelor of Science - Biotechnology

Universiti Industri Selangor
Kuala Selangor, Selangor, Malaysia
04.2001 -

Skills

    Operational efficiency

    Cost reduction

    Workflow optimization

    Business process mapping

    Operations management

    Sales operations

    Client inquiries

    Client account management

    Report generation

    Report creation

    Teamwork

    Teamwork and collaboration

    Time management

Software

SFDC

CRM

Oracle

GIDB

ORION

Interests

Cooking and planting

Timeline

Senior Business Operations Specialist (SEA)

JMP Malaysia
08.2023 - Current

Executive-Orders Management

Exclusive Networks Malaysia Sdn Bhd
06.2023 - 08.2023

Account Manager Sales Support

Boon Edam Global Export B.V.
10.2022 - 04.2023

Operation Services Senior Associate

Concentrix
10.2017 - 10.2022

Bachelor of Science - Biotechnology

Universiti Industri Selangor
04.2001 -
Norhasina Vazeerul HassanSenior Associate Business Operations Specialist