Nor Hashimah Abu Hassan
Officer's
Penang ,07
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing Number years of expertise in Area of expertise for Industry sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Software and Software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Officer
Bank Simpanan Nasional
Bangi, Selangor , Malaysia
11.1991 - 02.2017
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Coordinated operations with other emergency service groups.
- Created and managed project plans, timelines and budgets.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Gathered, organized and input information into digital database.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Education
STPM - Accounts
SMK Haji Ahmad Badawi
Kepala Batas, Penang 06.1990
Skills
Problem-Solving
Team building
Excellent Communication
Active Listening
Decision-Making
Teamwork and Collaboration
Problem-solving abilities
Multitasking
Adaptability and Flexibility
Attention to Detail
Improvement plan knowledge
Report Preparation
Self Motivation
Effective Communication
Professionalism
Time management abilities
Multitasking Abilities
Timeline
Officer
Bank Simpanan Nasional
11.1991 - 02.2017
STPM - Accounts
SMK Haji Ahmad Badawi