Nor Hashimah Abaddin
Manager
Kuala Lumpur,14
Summary
Dynamic manager with a proven track record at MrDakgalbi Sdn Bhd, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning, while fostering staff development. Achieved significant improvements in performance and retention, showcasing strong problem-solving abilities and a commitment to excellence.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
Work History
Manager
MrDakgalbi Sdn Bhd
10.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Customer Service Crew Member
Myeongdong Topokki
03.2016 - 01.2017
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Collaborated with team members to achieve performance goals consistently each month.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
Education
Spm
Kuala Lumpur, Malaysia11-2015
Skills
Team leadership
Hobbies
I like to play Gym , I wil Train my self every 6 days a week
Timeline
Manager
MrDakgalbi Sdn Bhd
10.2017 - Current
Customer Service Crew Member
Myeongdong Topokki
03.2016 - 01.2017
Spm
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