Norhaniza Mohomad Osman

Main role as a backup for the team by handling Daily, Monthly, and Ad hoc reports to enabler the managers/team members focusing on handling/manage clients for the business growth.

• Performed quality assurance by cross checking the data in reports are aligned with data in the internal system.
• Performed a data reconciliation in the reports to ensure 100% data accuracy.
• Send a reminder to the business partner or business unit to ensure that the report sent in timely according to the respective due date.
• Provide ad-hoc reports when require.
• Independently dealing with internal stakeholder or account managers to solve and manage any issue occur related with the reports.
• Generate and compile reports for various business line (Travel & Motor) on monthly or quarterly.
• Professionally reply to internal and external stakeholders within TAT.
• Assist account manager on monthly basis to update information for the business review presentation slides.
• Escalate any issue to the account managers when require.

Administration or any other tasks when require:

• Maintain master client database - Keep Master Client Database up to date.
• Understand the contract and renewal progress, and to ensure all official document (contract/ renewal notice/ sign off sheet) must be signed and proper filling & Upload into share point.
• Compile the attendee from all clients for BCP.
• Assist to go through all the agreements or documents in order to identify the related clause with M2C (move to cloud).
• To support any other administrative task from time to time when required.

• Generating sales quotations (Proactive, Reactive, Auto Renewal) for customers, using dedicated sales database systems within the agreed SLA and to maintain the integrity of client information.
• Performed booking by processing the signed quote or purchase order within the agreed SLA and to ensure all the information's in the documents and in the system are matched as agreed by customer.
• Performed quality assurance by reconcile all the information in the booking that has been processed based on the instruction received and submit it within the agreed SLA.
• Performed credit process for any discrepancies occur.
• Performed cancellation for product or serial number that has been terminated.
• Preparing daily end of day reports for the top management for their forecast in sales and to manage client expectation.
• To ensure all the assigned task complete within agreed SLA by performing the data entegrity all the time.
• Take extra mile by staying back in the office to complete the task given and monitor the mailbox for any urgent request from business partners.
• Give training for the new members about the procedure and all the process.
• Escalate any issue arises to the management for further action.

• Performed first level investigation and monitor of suspicious financial transaction activities by collecting those related documents to assist in identifying unusual transaction patterns.
• Prepare the summary and analysis of case investigation and propose recommendation for closure or further escalation to team lead.
• Investigate, measure, and report on the organization's risk of suspicious or fraudulent financial activity.
• Report and make notes and records of any suspicious transactions or activities in an efficient and timely manner.
• Coordinate with the AML team to ensure transactions are appropriately documented.
• Stay current on company and government AML compliance rules and regulations.

• Process the invoices received from Guernsey to make payment by sent for authorization to confirm the payment.
• Performed quality assurance by check for duplicate in order to avoid double invoicing.
• Maintain the database for invoice and to ensure all the invoices received has been logged correctly and in timely manner.
• To ensure all the payments details are sufficient in order to proceed with the payment before the cut off time.
• Performed trade process by ensure all the require details are available and check for the client standing instructions if there is any.
• Performed cash management by ensuring the client's debit accounts have sufficient fund in order to proceed with the payment.
• Request client for funding if their account don't have sufficient amount otherwise could proceed if they have standing instruction for overdraft.
• Performed book for FX (Foreign Exchange) base on the instruction received.
• Performed internal and cross internal transfer.
• Processed the invoice by Input all the payments details without any errors to send out for payments.
• Escalate any issue occur to managers or business partner for further action.