Nor Hanisah Md Alwi
Professional Technologist
Cyberjaya
Summary
Results-driven Digital Program Manager with 8+ years of experience in leading cross-functional teams to deliver innovative digital solutions in the insurance industry. Proven track record of driving digital transformation, optimizing customer experiences, and achieving measurable business outcomes. Skilled in Agile methodologies, stakeholder management, and leveraging emerging technologies to solve complex challenges
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Vice President, Program Management Office
MNRB Holdings Berhad
Kuala Lumpur, Kuala Lumpur
12.2023 - Current
- Program Manage and led all Digital projects, including Sales Funnel Digital Platform, Enterprise Data Warehouse, Customer Portal, and CRM, under the Group IT & Digital Innovation
- Heading and managing digital project in strategizing project implementation
- Demonstrated strong leadership skills in managing cross-functional teams and coordinating with stakeholders
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Led a team of project managers responsible for delivering Digital projects aligned with the organization's strategic objectives
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Recognizing and handling project risks and issues, precise resource management, smart budgeting, and clear communication across numerous teams and stakeholders across the whole project lifetime, from commencement to closure
- Provided technical project management expertise to project managers using the Project Management Centre of Excellence methodology
- Proficient in Agile and Waterfall methodologies, as well as project management tools like Microsoft Project and Jira
Technical Project Manager
Kopi Kenangan Sdn. Bhd.
Damansara, Selangor
07.2022 - 12.2023
- Heading Technology Department for Kenangan Coffee Malaysia and Singapore inclusive of international expansion technology strategy, technology infrastructure, hardware and software
- Heading and managing digital project in strategizing implementation, corporate partnership and integration with third party providers, project execution and project support
- Heading and managing technology vendor selection and procurement strategy
- Heading quality management of software and hardware
- Heading SAP implementation for Malaysia and Singapore business
- Heading the New Store Opening planning and renovation for Technology equipments
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Senior Manager, IT
Qualitas Medical Group Sdn. Bhd.
Petaling Jaya, Selangor
12.2020 - 06.2022
- Heading IT Department in priority of IT Operations in Malaysia, Singapore and Australia
- Managing and execute IT Strategy including transformation to electronic medical record, vaccination, tele-consultation, in-house development, third party integration and SaaS product
- Heading and managing IT Projects, IT department budget and IT Department procurement strategy for Malaysia Operations
- Implemented and developed operational standards, policies and procedures.
PMO Consultant
MDEC (Malaysia Digital Economy Corporation)
Cyberjaya, Selangor
11.2019 - 12.2020
- Leading digital transformation for Project Monitoring Office of MDEC.
- Responsible on documenting user requirement study, developing system design (UI and UX),
- Developed system architecture design and managing the complete system life cycle.
- Responsible in tender and RFP process.
- Conduct market study on the current technology for project reporting
- Developed detailed performance metrics to track project success over time, resulting in increased productivity levels.
Assistant Manager, IT
LeapEd Services Sdn. Bhd.
Kuala Lumpur
12.2018 - 12.2019
- Managed vendor relationships to negotiate cost-effective contracts for software licensing, hardware purchases, and support services.
- Streamlined internal processes for increased efficiency through automation and workflow improvements.
- Managed core systems in the company - Finance, HR and CRM System
- Managed IT Infra inclusive of IT Security and establishing endpoint security
- Leading IT Support and Helpdesk for internal staff and users
- Managed budget coordination for IT Department
- Managed IT Procurement
PMO Executive
PETRONAS ICT Sdn. Bhd.
Kuala Lumpur
08.2015 - 11.2018
- 2 years experienced of SharePoint Subject Matter Expert
- Supported more than 1000 SharePoint applications throughout PETRONAS which consists of major and minor enhancement
- 1 year assignment to Group Tax, PETRONAS to manage all IT Programs under Group Tax which involves SAP and OpenText Project
- Overseeing more than 30 projects under Tax Delivery Programme
- Working closely with partners from Deloitte, EY and Accenture
Application Analyst
PIDM (Perbadanan Insurans Deposit Malaysia)
Kuala Lumpur
05.2011 - 05.2015
- Supporting Finance System on Microsoft Great Plain Platform, Risk Management System and SharePoint Enterprise Portal System
- Assisting Project Manager to manage enhanced Financial System, Payout Payment Management System and Board Paper System
Programmer Analyst
Scope International (M) Sdn. Bhd.
Petaling Jaya, Selangor
02.2010 - 04.2011
- Provide User Support and perform system enhancements for Standard Chartered Germany Branch and Thailand Branch for Front-End Lending
Education
Master of Business Administration -
Universiti Kebangsaan Malaysia
07.2021 - 07.2023
Bachelor Degree - Information Technology
Universiti Kebangsaan Malaysia
07.2006 - 07.2009
Skills
Digital Transformation
Project Management
IT Strategy
Program Management
undefinedTimeline
Assistant Vice President, Program Management Office
MNRB Holdings Berhad
12.2023 - Current
Technical Project Manager
Kopi Kenangan Sdn. Bhd.
07.2022 - 12.2023
Master of Business Administration -
Universiti Kebangsaan Malaysia
07.2021 - 07.2023
Senior Manager, IT
Qualitas Medical Group Sdn. Bhd.
12.2020 - 06.2022
PMO Consultant
MDEC (Malaysia Digital Economy Corporation)
11.2019 - 12.2020
Assistant Manager, IT
LeapEd Services Sdn. Bhd.
12.2018 - 12.2019
PMO Executive
PETRONAS ICT Sdn. Bhd.
08.2015 - 11.2018
Application Analyst
PIDM (Perbadanan Insurans Deposit Malaysia)
05.2011 - 05.2015
Programmer Analyst
Scope International (M) Sdn. Bhd.
02.2010 - 04.2011
Bachelor Degree - Information Technology
Universiti Kebangsaan Malaysia
07.2006 - 07.2009
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