NORHAFIZAH BINTI MAT ZAIN
Summary
Dynamic retail supervisor with a proven track record at Watsons Malaysia, excelling in customer service and team leadership. Familiar with problem solving skills and decision-making depending on daily store operations scenarios involving customers. I enhanced store performance through effective training of team members and operational oversight, ensuring a seamless shopping experience and achieving key performance indicators.
Overview
7
7
years of professional experience
Work History
Supervisor
Watsons Malaysia
01.2025 - Current
- Oversee daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Facilitated communication between staff members, ensuring that all teams were aligned with company goals.
Assistant Supervisor
Watsons Malaysia
02.2024 - 12.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Facilitated quarterly store audit on behalf of manager and achieved a score of 87.6%.
- Improved customer satisfaction with timely response to inquiries, addressing concerns and finding effective solutions.
Senior Customer Assistant
Watsons Malaysia
04.2018 - 01.2024
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Engineering - Biochemical
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
01.2018
SPM - 5A, 2B, 1C
SMK PANDAN INDAH
12-2011
Skills
- Experience with RSIM 20
- Customer Relationship Management
- Retail Operations Management
- Computer literate
- Interpersonal communication
- Effective Decision Making
- Analytical Problem Solving
- Staff development
- Relationship building
Languages
Bahasa Malaysia
English
References
- Suhaizan Nor Binti Abd Latif (0173841773)
- Atiqah Ahmad (017-3480569)
Timeline
Supervisor
Watsons Malaysia
01.2025 - Current
Assistant Supervisor
Watsons Malaysia
02.2024 - 12.2024
Senior Customer Assistant
Watsons Malaysia
04.2018 - 01.2024
Bachelor of Engineering - Biochemical
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
SPM - 5A, 2B, 1C
SMK PANDAN INDAH
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