Corporate Performance Management software
NORHAFIZAH BINTI ABDUL WAHAB
FACILITY MANAGER
Kuala Lumpur
Summary
Dynamic Facility General Manager with a proven track record at SH GROUP SDN BHD, adept at optimizing energy management and enhancing space planning. Skilled in vendor coordination and emergency preparedness, I foster collaboration and drive sustainability initiatives, achieving significant cost savings while ensuring compliance with safety standards.
Overview
14
14
years of professional experience
1
1
Language
Work History
Facility General Manager
SH GROUP SDN BHD
08.2020 - 01.2025
- Managed vendor contracts for timely completion of various projects, ensuring quality work within budget constraints.
- Negotiated favorable contract terms with suppliers and vendors that resulted in cost savings without compromising service quality or delivery timescales.
- Enhanced facility operations by implementing efficient maintenance plans and scheduling preventive tasks.
- Conducted regular audits on facility equipment and infrastructure to proactively identify any potential issues before they escalated.
- Reduced energy consumption through the optimization of HVAC systems and lighting controls.
- Optimized space allocation across multiple sites while taking into consideration factors such as employee needs and future expansion.
- Coordinated space planning efforts to accommodate business growth while maximizing existing resources efficiently.
- Evaluated performance metrics to identify areas for continuous improvement in facilities management processes.
- Fostered a collaborative work environment by maintaining open lines of communication with team members, stakeholders and other departments.
- Collaborated with cross-functional teams to develop strategic facility plans in alignment with organizational goals.
- Safeguarded building occupants by conducting routine safety inspections and addressing potential hazards proactively.
- Demonstrated adaptability and flexibility in managing facility operations during times of organizational change or unexpected events.
- Ensured compliance with local, state, and federal regulations pertaining to building codes, safety standards, and environmental requirements.
- Developed emergency response plans to handle unexpected events effectively while minimizing disruptions to business operations.
- Improved tenant satisfaction with prompt resolution of facility-related issues and open communication channels.
- Led green initiatives by incorporating sustainable practices into the facility''s daily operations, reducing environmental impact.
- Directed the implementation of security measures to protect company assets and ensure a safe environment for employees.
- Successfully managed capital improvement projects, overseeing procurement, budgeting, and timeline adherence.
- Provided support and services related to mail and deliveries.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Served as point of contact for internal and external customers seeking support and information.
- Assisted with meetings and conference room reservations.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment, and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Held classes to teach staff facility procedures.
- Reviewed and oversaw construction and renovation projects.
Project Manager
NAW LEGACY SDN BHD
01.2015 - 04.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Managed projects from procurement to commission.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Project Engineer
B&G SDN BHD
08.2012 - 11.2014
- Reduced project timelines with proactive planning and close monitoring of progress.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Maintained records for each project and engineering discipline.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Identified technical risks within managed projects.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Determined and scheduled priorities as required to progress engineering work.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Improved communication among stakeholders through regular updates and meetings.
- Negotiated contracts with suppliers to secure favorable terms and save costs.
- Evaluated change order requests in response to out-of-scope work activities.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Developed detailed project plans for successful project execution, ensuring alignment with client objectives and expectations.
- Fostered culture of continuous improvement, leading to adoption of innovative solutions that addressed complex challenges.
- Established robust monitoring systems to track project progress, enabling timely interventions when necessary.
- Optimized resource allocation by thorough planning and analysis, maximizing project profitability.
- Identified opportunities for process optimization, driving operational excellence across projects.
- Enhanced stakeholder satisfaction by effectively communicating project updates and milestones.
- Negotiated contracts with vendors to secure advantageous terms, contributing to cost savings.
- Implemented quality control procedures, elevating standard of project deliverables.
- Engaged in industry forums and workshops to stay abreast of new trends and technologies, applying insights to enhance project performance.
- Coordinated with regulatory bodies to ensure project compliance, avoiding legal and financial repercussions.
- Led cross-functional teams to streamline project delivery processes, significantly enhancing efficiency and team collaboration.
- Conducted post-project evaluations to capture learnings and improve future project outcomes.
- Championed use of project management software, enhancing team productivity and project tracking.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
- Managed project budgets with precision, preventing cost overruns and ensuring financial integrity.
- Conducted comprehensive risk assessments to mitigate potential issues, safeguarding project timelines and budgets.
- Oversaw resolution of project issues, maintaining project momentum and stakeholder confidence.
- Facilitated training sessions for project team members, boosting their skills and performance.
- Streamlined communication channels with suppliers, improving supply chain efficiency and reducing project delays.
- Implemented sustainable practices in project execution, demonstrating commitment to environmental responsibility.
- Created detailed reports on engineering activities and findings.
- Documented and developed engineering procedures and processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Led engineering teams to successfully complete projects on time and within budget.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Monitored and evaluated engineering performance to recommend improvements.
- Verified construction documentation to meet client requirements and vision.
- Collaborated with other departments to facilitate successful project completion.
- Trained and mentored junior engineers, providing guidance and direction.
- Developed and implemented procedures to verify compliance with engineering standards.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Developed comprehensive engineering documents for all projects.
- Developed high-quality engineering designs and plans to meet industry standards.
- Conducted technical evaluations of engineering designs and test results.
- Assisted in developing cost-effective solutions to engineering problems.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Conducted research to identify and evaluate new technologies and concepts.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Performed complex calculations to analyze and optimize engineering processes.
Project Coordinator
MEWAHAN GROUP
06.2011 - 08.2012
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Kept corporate and client information confidential, adhering to data safety measures.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Photocopied, distributed and emailed documents to project managers.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Responded to requests for information on materials to inquiring parties.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
- Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
- Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
- Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
- Conducted comprehensive market research to inform project decisions, aligning outcomes more closely with consumer expectations.
- Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
- Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
- Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
- Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
- Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
- Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
- Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
- Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
- Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
- Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
- Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
- Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
- Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Education
Master of Science - MASTER IN BUSINESS ADMINISTRATION
MULTIMEDIA UNIVERSITY
Cyberjaya, Selangor, Malaysia 04.2001 -
Bachelor of Engineering - DEGREE IN CIVIL ENGINEERING
UNIVERSITY SELANGOR
SELANGOR 04.2001 -
Foundation of Science (Engineering) - FOUNDATION IN ENGINEERING
UNIVERSITI SELANGOR
SELANGOR 04.2001 -
Civil Engineering
SEK.MEN. TEKNIK SULTAN HAJI AHMAD SHAH ALMUSTAIN BILLAH
Kuala Lipis, Pahang, Malaysia12-2004
Skills
Waste management
Access control
Fire protection
Work order management
Space planning
Grounds maintenance
Cleaning services
Indoor air quality
Emergency preparedness
Energy management
Pest control
Electrical systems
Asset management
Security management
Maintenance management
Sustainability initiatives
Life safety systems
Parking management
Environmental compliance
Plumbing systems
Building automation
Construction
Repairs and maintenance
Maintenance
Building operations
Alarm systems
Public safety
Equipment set up
Landscape maintenance
Work orders
Record keeping
Vendor coordination
Relocations
Inventory stocking
Budget administration
Security systems
Special projects
Operations management
Environmental monitoring
Groundskeeping supervision
Inventory procurement
System inspections
Janitorial oversight
Team direction
Innovation and creativity
Schedule management
Schedule coordination
Blueprint reading
Blueprint interpretation
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Team leadership
Multitasking
Operational efficiency
Multitasking Abilities
Employee relations
Customer service management
Excellent communication
Decision-making
Customer relations
Self motivation
Time management abilities
Adaptability and flexibility
Verbal and written communication
Sales management
Software
AUTOCAD
Timeline
Facility General Manager
SH GROUP SDN BHD
08.2020 - 01.2025
Project Manager
NAW LEGACY SDN BHD
01.2015 - 04.2020
Project Engineer
B&G SDN BHD
08.2012 - 11.2014
Project Coordinator
MEWAHAN GROUP
06.2011 - 08.2012
Master of Science - MASTER IN BUSINESS ADMINISTRATION
MULTIMEDIA UNIVERSITY
04.2001 -
Bachelor of Engineering - DEGREE IN CIVIL ENGINEERING
UNIVERSITY SELANGOR
04.2001 -
Foundation of Science (Engineering) - FOUNDATION IN ENGINEERING
UNIVERSITI SELANGOR
04.2001 -
Civil Engineering
SEK.MEN. TEKNIK SULTAN HAJI AHMAD SHAH ALMUSTAIN BILLAH