Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
NORHAFIZAH BINTI ABDUL WAHAB

NORHAFIZAH BINTI ABDUL WAHAB

FACILITY MANAGER
Kuala Lumpur

Summary

Dynamic Facility General Manager with a proven track record at SH GROUP SDN BHD, adept at optimizing energy management and enhancing space planning. Skilled in vendor coordination and emergency preparedness, I foster collaboration and drive sustainability initiatives, achieving significant cost savings while ensuring compliance with safety standards.

Overview

14
14
years of professional experience
1
1
Language

Work History

Facility General Manager

SH GROUP SDN BHD
08.2020 - 01.2025
  • Managed vendor contracts for timely completion of various projects, ensuring quality work within budget constraints.
  • Negotiated favorable contract terms with suppliers and vendors that resulted in cost savings without compromising service quality or delivery timescales.
  • Enhanced facility operations by implementing efficient maintenance plans and scheduling preventive tasks.
  • Conducted regular audits on facility equipment and infrastructure to proactively identify any potential issues before they escalated.
  • Reduced energy consumption through the optimization of HVAC systems and lighting controls.
  • Optimized space allocation across multiple sites while taking into consideration factors such as employee needs and future expansion.
  • Coordinated space planning efforts to accommodate business growth while maximizing existing resources efficiently.
  • Evaluated performance metrics to identify areas for continuous improvement in facilities management processes.
  • Fostered a collaborative work environment by maintaining open lines of communication with team members, stakeholders and other departments.
  • Collaborated with cross-functional teams to develop strategic facility plans in alignment with organizational goals.
  • Safeguarded building occupants by conducting routine safety inspections and addressing potential hazards proactively.
  • Demonstrated adaptability and flexibility in managing facility operations during times of organizational change or unexpected events.
  • Ensured compliance with local, state, and federal regulations pertaining to building codes, safety standards, and environmental requirements.
  • Developed emergency response plans to handle unexpected events effectively while minimizing disruptions to business operations.
  • Improved tenant satisfaction with prompt resolution of facility-related issues and open communication channels.
  • Led green initiatives by incorporating sustainable practices into the facility''s daily operations, reducing environmental impact.
  • Directed the implementation of security measures to protect company assets and ensure a safe environment for employees.
  • Successfully managed capital improvement projects, overseeing procurement, budgeting, and timeline adherence.
  • Provided support and services related to mail and deliveries.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Served as point of contact for internal and external customers seeking support and information.
  • Assisted with meetings and conference room reservations.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Collaborated with other departments to foster efficient use of facility space and resources.
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
  • Prepared reports and schedules with accuracy.
  • Maintained facility grounds, equipment, and safety compliance.
  • Ordered, maintained and distributed supplies and inventory.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Held classes to teach staff facility procedures.
  • Reviewed and oversaw construction and renovation projects.

Project Manager

NAW LEGACY SDN BHD
01.2015 - 04.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Achieved significant improvements in project quality by establishing rigorous quality control processes.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Managed projects from procurement to commission.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Project Engineer

B&G SDN BHD
08.2012 - 11.2014
  • Reduced project timelines with proactive planning and close monitoring of progress.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Maintained records for each project and engineering discipline.
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
  • Identified technical risks within managed projects.
  • Ensured quality control for all aspects of the project, reducing defects and rework.
  • Coordinated cross-functional teams, fostering collaboration to achieve project goals.
  • Determined and scheduled priorities as required to progress engineering work.
  • Developed detailed project plans to ensure timely completion and deliverables were met.
  • Improved communication among stakeholders through regular updates and meetings.
  • Negotiated contracts with suppliers to secure favorable terms and save costs.
  • Evaluated change order requests in response to out-of-scope work activities.
  • Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
  • Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
  • Recommended improvements for design, construction means and materials based on field or changing conditions.
  • Managed budgets effectively for multiple projects, ensuring financial targets were met.
  • Developed detailed project plans for successful project execution, ensuring alignment with client objectives and expectations.
  • Fostered culture of continuous improvement, leading to adoption of innovative solutions that addressed complex challenges.
  • Established robust monitoring systems to track project progress, enabling timely interventions when necessary.
  • Optimized resource allocation by thorough planning and analysis, maximizing project profitability.
  • Identified opportunities for process optimization, driving operational excellence across projects.
  • Enhanced stakeholder satisfaction by effectively communicating project updates and milestones.
  • Negotiated contracts with vendors to secure advantageous terms, contributing to cost savings.
  • Implemented quality control procedures, elevating standard of project deliverables.
  • Engaged in industry forums and workshops to stay abreast of new trends and technologies, applying insights to enhance project performance.
  • Coordinated with regulatory bodies to ensure project compliance, avoiding legal and financial repercussions.
  • Led cross-functional teams to streamline project delivery processes, significantly enhancing efficiency and team collaboration.
  • Conducted post-project evaluations to capture learnings and improve future project outcomes.
  • Championed use of project management software, enhancing team productivity and project tracking.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Managed project budgets with precision, preventing cost overruns and ensuring financial integrity.
  • Conducted comprehensive risk assessments to mitigate potential issues, safeguarding project timelines and budgets.
  • Oversaw resolution of project issues, maintaining project momentum and stakeholder confidence.
  • Facilitated training sessions for project team members, boosting their skills and performance.
  • Streamlined communication channels with suppliers, improving supply chain efficiency and reducing project delays.
  • Implemented sustainable practices in project execution, demonstrating commitment to environmental responsibility.
  • Created detailed reports on engineering activities and findings.
  • Documented and developed engineering procedures and processes.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Designed and implemented quality control processes to facilitate customer satisfaction.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Verified construction documentation to meet client requirements and vision.
  • Collaborated with other departments to facilitate successful project completion.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Developed and implemented procedures to verify compliance with engineering standards.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Developed comprehensive engineering documents for all projects.
  • Developed high-quality engineering designs and plans to meet industry standards.
  • Conducted technical evaluations of engineering designs and test results.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Implemented new strategies to reduce costs and improve efficiency of engineering team.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Conducted research to identify and evaluate new technologies and concepts.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Performed complex calculations to analyze and optimize engineering processes.

Project Coordinator

MEWAHAN GROUP
06.2011 - 08.2012
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Photocopied, distributed and emailed documents to project managers.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Responded to requests for information on materials to inquiring parties.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
  • Conducted comprehensive market research to inform project decisions, aligning outcomes more closely with consumer expectations.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Education

Master of Science - MASTER IN BUSINESS ADMINISTRATION

MULTIMEDIA UNIVERSITY
Cyberjaya, Selangor, Malaysia
04.2001 -

Bachelor of Engineering - DEGREE IN CIVIL ENGINEERING

UNIVERSITY SELANGOR
SELANGOR
04.2001 -

Foundation of Science (Engineering) - FOUNDATION IN ENGINEERING

UNIVERSITI SELANGOR
SELANGOR
04.2001 -

Civil Engineering

SEK.MEN. TEKNIK SULTAN HAJI AHMAD SHAH ALMUSTAIN BILLAH
Kuala Lipis, Pahang, Malaysia
12-2004

Skills

Waste management

Software

Corporate Performance Management software

AUTOCAD

Timeline

Facility General Manager

SH GROUP SDN BHD
08.2020 - 01.2025

Project Manager

NAW LEGACY SDN BHD
01.2015 - 04.2020

Project Engineer

B&G SDN BHD
08.2012 - 11.2014

Project Coordinator

MEWAHAN GROUP
06.2011 - 08.2012

Master of Science - MASTER IN BUSINESS ADMINISTRATION

MULTIMEDIA UNIVERSITY
04.2001 -

Bachelor of Engineering - DEGREE IN CIVIL ENGINEERING

UNIVERSITY SELANGOR
04.2001 -

Foundation of Science (Engineering) - FOUNDATION IN ENGINEERING

UNIVERSITI SELANGOR
04.2001 -

Civil Engineering

SEK.MEN. TEKNIK SULTAN HAJI AHMAD SHAH ALMUSTAIN BILLAH

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NORHAFIZAH BINTI ABDUL WAHABFACILITY MANAGER