Norhafizah Ariffin
Nilai
Summary
Reliable Manager with over 13 years of experience in the Logistics Industry. Motivational, inspiring leader, very resourceful, methodical, and self-starter.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Procurement Manager Air & Ocean
NNR Global Logistics (M) Sdn Bhd
2024.02 - Current
- Led cross-functional teams in the development of procurement strategies for major projects, ensuring alignment with business objectives.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
- Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
- Analyzed market conditions to make informed decisions on pricing strategies.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Monitored and managed procurement budget to control costs.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Negotiated contracts with suppliers/vendors for cost-effective procurement, reducing operational expenses.
- Provided ongoing training and support to sales representatives on best practices for negotiating deals with clients based on value-based pricing principles.
- Evaluated promotional offers'' effectiveness in driving sales volume, making necessary adjustments for optimal results.
- Collaborated with cross-functional teams to align company-wide objectives with national account-specific goals related to product pricing strategies.
- Established strong working relationships with key stakeholders within national accounts, fostering trust and collaboration in ongoing partnership negotiations.
Air Logistics Operation Care Manager
Kuehne+Nagel Inc
2022.09 - 2023.12
- Leading Operation, planning, and Revenue in Manila
- Overall ownership for all operation, planning, and revenue care-related activities
- Establish long-range labor needs based on sales forecasts and input from management with support of General Manager
- Identify and design best practices that suit and value creation for country
- Lead operations, planning, and revenue personnel to achieve prescribed goals
- Control and direct all transportation inbound/outbound to meet company standards
- Delivering service excellence by leveraging high level of Air Logistics knowledge
- Ensure close cooperation regarding OCC, activities with country management as well and revenue teams for optimized customer experiences
- Managing sub-contractor performance (airlines, truckers, ground handlers)
- Identify potential for improvement and automation and execute them in alignment with internal stakeholders
- Identify and suggest new opportunities for value-creation for country
- Delivering service excellence by leveraging high level of Air Logistics with financial background knowledge
- Develop transformation into cross-regional expertise business center and guide team through journey
- Ensure close cooperation with revenue care activities with country management as well as customer and operation care managers and teams for optimized customer experiences
- Access and develop talents, identify high performance and outliers and ensure succession plans are in place in critical positions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management
- Developed and implemented training programs for care staff to enhance skills and knowledge
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Established positive and effective communication among team and organization leadership, reducing miscommunications, and missed deadlines
- Devised processes to boost long-term business success and increase profit levels
- Introduced new methods, practices, and systems to reduce turnaround time
- Developed and maintained relationships with external vendors and suppliers
- Supervised operations team and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Cluster Customer Implementation Manager
Kuehne+Nagel Sdn Bhd
2021.06 - 2022.08
- Successfully implementation of top customer eg : Dell, Amazon, Philip Morris, BMW, Abbvie, B.Braun
- Participate in customer visits during key stages of business transition to gain relevant knowledge which can be translated to customer SOPs + internal processes
- To act as link between operations teams to ensure key metrics are well understood that internal operational processes are well aligned with same
- Conduct workshops in case of process changes
- To collaborate with Procurement + Operational Key Account Managers (OKAM) to ensure carrier and other supplier processes are well aligned with agreed customer processes
- To review and ensure processes are well aligned as implemented
- To ensure all process is set up for documentation of all measurable elements to support customer audits
- To work closely with Regional implementation team to support + ensure GCIM deliverables are met
- GSIM: structure and tools for implementing Air, Sea and Road logistics into Kuehne + Nagel network
- To drive local implementation activities using range of tools, systems, ensuring that all local stakeholders are involved and updated
- Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team
- Evaluate all management information reports and ensure achievement of all team objectives
- Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution
- Documented processes to streamline setup, customization and maintenance
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
- Created implementation methodologies to control project costs and meet deadlines
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
Cluster Pricing Analyst
Kuehne+Nagel Sdn Bhd
2017.03 - 2021.06
- Winning ratio of 30% of new business
- Manage to outsource and negotiate air freight rates/rate contracts and services with new and existing airlines for regular trade lanes
- Establish key contacts with Airlines and act as procurement communication lead
- Develop and maintain strong relationships with carriers
- Follow and support global strategies on air carriers
- Drive continuous cost and service improvement efforts with air carriers
- Ensure rate competitiveness for outbound market
- Provide input to tender management on buying rates, consolidation opportunities and capacity constraints
- Manage Air Rate Platform, KN online quotation tools, updating rates in monthly basis according to current market situation
- Support BMT team with strategic pricing for Global high cargo volume RFQ's
- Review RFQ documents, prepare analysis, and coordinate with different parties in order to complete pricing proposals for customer
- Provide requirement and recommendation for Pricing and related system development or enhancement
- Support sales team with high volume spot quotations, local paid RFQ's
- Manage national pricing spot quote across sales and networks
- Established new gateway via Australia solutions to USA sector during peak season
- Product captain of online tools, managing and maintaining according to current market level.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely
- Prepared bids and proposals to submit to clients and secure new business
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates
- Analyzed plans and specifications to identify scope and cost of projects
- Attended project meetings to provide updates and insights on project costs
- Evaluated subcontractor bids to obtain best value for projects
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans
- Researched construction cost trends to stay up-to-date with industry developments and changes
- Delivered consulting services to advise clients on cost-saving strategies and best practices
- Readied and presented cost reports to keep stakeholders informed of job progress
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations
- Identified key areas that could be enhanced and implemented successful process improvements
- Developed strong analytical and financial skills, which helped to anticipate market and company needs
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue
Import Customer Service Team Leader
Agility Global Integrated Logistics
2015.08 - 2017.02
- Coordinate with origin team on import shipment arrangement in to Kul, within time frame given by customer
- Coordinate with shipper on Export shipment arrangement
- Follow up with customer on critical/urgent cargo delivery, and update customer time to time on status of arrangement
- Monitor ETD/ETA with airlines/forwarders and ensure freight has arrived as per schedule
- Support customer to raise claim to airlines if cargo found damage upon arriving destination
- Understand of import clearance process for K1, permit and other government agencies
- Understand of export clearance process for K2, K3 K8 and temporary export
- Understand of transshipment clearance process for both import and export
- Interact with 3rd party logistics service providers for import
- Develop understanding of customer's needs, and take actions to ensure that such needs are met
- Maintain and develop positive business relationships with customer's key personnel involved in or directly relevant to logistics activity
- Assist customer to deliver cargo on any special arrangement needed on site, such as man power, tail gate and crane truck
- Work closely with custom brokerage team, freight planning team and warehouse team on day to day operation
- Ensure shipment file close timely and handover to billing department to bill customer timely
- Review KPI performance with customers against targets, benchmarks and service agreements
- Main role play as team leader, lead import department on day to day operation runs smoothly
- Work as team; give hand as leader to team member when needs supports
- Ensure shipment file close timely and handover to billing department to bill customer timely.
- Prepared KPI reports by collecting and analyzing customer information
- Conducted regular staff meetings to discuss customer service issues and potential solutions
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Increased efficiency and team productivity by promoting operational best practices
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
- Developed and updated databases to handle customer data
- Investigated and resolved customer inquiries and complaints quickly
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Investigated and resolved accounting, service and delivery concerns
Customer Service (Export)
United Parcel Service
2013.03 - 2015.07
- Coordinate with shipper for pick up arrangement
- Check on latest quotation before proceed with arrangement
- Understand the correct shipping term
- Ensuring correct paperwork is in place for shipments and exporter
- Liaising with airlines for booking and negotiate the rate
- Communicate
- Allocation of stock to booking and process shipments in accordance with standard operating procedures
- Dealing with entry formalities
- Complete customs procedures and work with appointed routed agents and company operated service
- Prepare and provide documents in accordance with the terms of shipment standard operating procedures
- Attend inbound and outbound customer call
- Attend customer queries
- Filing paperwork.
Assistant Restaurant Manager
Kfc Peninsular Malaysia
2011.10 - 2013.03
- Manages service aspects in all food and beverage assigned areas
- Confirms that all service staff are in proper uniform and hygiene to appearances standards
- Hires and trains staff in all technical and non-technical aspects of their role follow standard of quality and service
- Manage shifts in accordance with Company Policies and Procedures
- Responsible for execution of One-System Workplace Health and Safety during their shift
- Ensure employees under their control are observing safety procedures and that any hazardous situations are rendered safe
- Assist Restaurant General Manager to achieve CHAMPS Standards within restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service
- Ensure that controls and procedures are implemented on each shift
- Allocate responsibilities to each employee on shift and monitor performance accordingly
- Ensure tasks are only undertaken by those employees certified to perform them
- Ensure that employees follow correct maintenance procedures in accordance with established maintenance roster
- Train and develop team members to meet standards of performance required
- Monitor performance and implement corrective action where required
- Keep Restaurant General Manager informed of any competitive activity that is likely to affect trading results of restaurant.
Secretary (Industrial Training)
Pusat Kecemerlangan Sepang
2010.08 - 2010.10
- Strong ability to lead and train staff and students
- Excellent ability to gather and analyze statistical data and generate reports
- Profound database management skills
- Basic knowledge of general accounting principles
- Remarkable ability to communicate effectively, both orally and in writing
- Complete knowledge of supplies, equipment's and services ordering and inventory control
- Exceptional record maintenance skills
- Excellent ability to solve problems
- In-depth receptionist skills
- Deep ability to compile information and prepare reports
- Excellent coordinating skills
- Immense ability to schedule appointments and maintain calendars
- Profound ability to transcribe and record meeting minutes
- Remarkable word processing and data entry skills
- Excellent ability to make administrative/procedural decisions and judgments
- Strong ability to compose and edit already written materials.
Education
Diploma - Office Management and Technology
University Technology Mara (UITM)
Shah Alam, 10 2007.12 - 2010.10
Skills
Timeline
Procurement Manager Air & Ocean
NNR Global Logistics (M) Sdn Bhd
2024.02 - Current
Air Logistics Operation Care Manager
Kuehne+Nagel Inc
2022.09 - 2023.12
Cluster Customer Implementation Manager
Kuehne+Nagel Sdn Bhd
2021.06 - 2022.08
Cluster Pricing Analyst
Kuehne+Nagel Sdn Bhd
2017.03 - 2021.06
Import Customer Service Team Leader
Agility Global Integrated Logistics
2015.08 - 2017.02
Customer Service (Export)
United Parcel Service
2013.03 - 2015.07
Assistant Restaurant Manager
Kfc Peninsular Malaysia
2011.10 - 2013.03
Secretary (Industrial Training)
Pusat Kecemerlangan Sepang
2010.08 - 2010.10
Diploma - Office Management and Technology
University Technology Mara (UITM)
2007.12 - 2010.10
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