NORHAFIZAH ADNAN
Senior Clients Operations Officer
Shah Alam,Selangor
Summary
Dedicated to professional growth and remaining informed about industry advancements. Engaging in specialized certification programs and participating in industry conferences for knowledge enhancement. Aiming to leverage skills to develop innovative strategies that contribute to organizational success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Clients Operation officer (SCOO) - DOS BX
PERES, CACEIS Malaysia Sdn. Berhad
01.2024 - Current
- Safeguarded assets through effective custody of financial instruments
- Executed annual asset ownership verification to ensure compliance and accuracy
- Monitored transactions by collecting necessary documents during pre and post deal closings within 90-day timeframe
- Monitored cash flow to ensure financial stability
- Trained new joiners on the depositary duties
Assistant Manager
Treasury Delivery Services HK, HDPM KL
01.2023 - 01.2023
- Ensured timely management of overdrafts and funding needs to maintain operational efficiency
- Coordinated cash movements between internal accounts and counterparties to facilitate timely transactions
- Liaise with operations and custody teams on settlement issues
- Resolved failed settlements caused by funding shortages
- Executed FX funding trades (spot, swap)
- Placed surplus cash into overnight deposits, money market instruments
- Borrow short term funds when required
- Conducted investigations into cash breaks and discrepancies to identify root causes.
- Performed daily cash positioning and forecasting
Associate
Global Custody FOF HK, HDPM KL
01.2021 - 01.2023
- Processed subscriptions and redemptions for Mutual Fund clients, ensuring accurate execution of transactions
- Received and validated trade instructions from subscriptions to redemptions into underlying funds
- Ensured timely settlements of the investments
- Investigated discrepancies in pricing, unit counts, and settlement dates to resolve issues efficiently
- Chased late confirmations and cash receipts to maintain effective communication and timely resolution
- Monitored income events from underlying funds (distributions)
- Ensured compliance with local market cut-offs and holidays
- Exception managements - missed cut-offs, incorrect dealing dates, unit/cash discrepancies
CCSS (Premier Agent) & CDD Specialist
HBBM Dept., HDPM Cyberjaya
01.2019 - 01.2020
- Resolved client issues and inquiries on credit/debit cards, accounts, wire transfers, and internet banking for personal, advance, premier, and business banking clients
- Performed outbound calls to collect due diligence documents and verify transactions.
- Managed client complaints through appropriate channels to ensure resolution and satisfaction
- Worked closely with local Middle Office teams in Bermuda to resolve clients’ cases
- Participated in various trainings and coaching sessions on a regular basis for individual and team’s continuous improvements
Education
Bachelor of Architecture (Hons.) -
International Islamic University Malaysia
Gombak, KL01-2013
Bachelor of Science - Architectural Studies
International Islamic University Malaysia
Gombak, KL01-2011
Skills
- Microsoft Office applications
- Swift technology
- Processing securities transactions
- Record keeping for asset verification
- Understanding fund structures and regulations
- Forecasting cash flows
- Reviewing documentation thoroughly
- Expertise in Multifonds
References
Shaheena, Abu Saad, Line Manager PERES, DOS BX, shaheena.abu.saad@caceis.com, +60177660512, PERES, Sheena
Interests
ESG, Risk management, Data analysis and reconciliation, Macros
LIST OF AWARDS
MSS Inspired Awards 2023, Best GSE GCOU CDD 2020, Compliment Award Contact Centre 2018
PROFESSIONAL TRAININGS
- Beginner Excel course
- Custody Operations training
- E-Front
- OLIS
Timeline
Senior Clients Operation officer (SCOO) - DOS BX
PERES, CACEIS Malaysia Sdn. Berhad
01.2024 - Current
Assistant Manager
Treasury Delivery Services HK, HDPM KL
01.2023 - 01.2023
Associate
Global Custody FOF HK, HDPM KL
01.2021 - 01.2023
CCSS (Premier Agent) & CDD Specialist
HBBM Dept., HDPM Cyberjaya
01.2019 - 01.2020
Bachelor of Architecture (Hons.) -
International Islamic University Malaysia
Bachelor of Science - Architectural Studies
International Islamic University Malaysia