Norhafizaa Binti Ismail
Sales Manager
Miro 2 Residence Taman Kajang Putra Bandar Bharu Bangi,Selangor
Summary
Dynamic Sales Manager with a proven track record at Nu Vending Sdn Bhd, adept at territory management and empowering high-performing teams. Successfully increased sales revenue through strategic planning and innovative marketing strategies, while fostering strong client relationships and enhancing customer satisfaction. Skilled in coaching and mentoring, driving team success in competitive markets.
Overview
11
11
years of professional experience
Work History
Sales Manager
Nu Vending Sdn Bhd
01.2018 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Junior Designer
Advance Cell Corp Sdn Bhd
12.2017 - 01.2018
- Enhanced brand identity by collaborating on creative design projects with the marketing team.
- Supported senior designers in executing client projects, ensuring timely delivery without compromising quality.
- Innovated new design concepts, presenting fresh ideas during brainstorming sessions with the team.
- Developed comprehensive style guides to maintain brand consistency across various marketing channels and materials.
- Contributed to successful product launches through effective packaging and promotional material designs.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet tight deadlines under pressure.
Excutive
Tokio Marine Insurans (Malaysia) Berhad
01.2012 - 06.2016
- Manage All incoming and outgoing call
- Handling motor renewal insurance
- Managing policy renewal
- Attend walkin customer
- Identified trends and assessed opportunities to improve processes and execution.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
Education
General Insurance - General Insurance
Malaysia Insurance Institue
Kuala Lumpur12.2014
Skills
Territory Management
Timeline
Sales Manager
Nu Vending Sdn Bhd
01.2018 - 03.2023
Junior Designer
Advance Cell Corp Sdn Bhd
12.2017 - 01.2018
Excutive
Tokio Marine Insurans (Malaysia) Berhad
01.2012 - 06.2016
General Insurance - General Insurance
Malaysia Insurance Institue
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