Open To Work
Hi, I’m
NOR HADILAH ISMAIL
Banting, Selangor
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
years of professional experience
Work History
Kementerian Pendidikan Malaysia
Pembantu Tadbir (Perkeranian/Operasi) N19
11.2009 - 07.2017
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Managed daily office operations, ensuring efficient workflow and adherence to established protocols.
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed and prepared documents such as business or government forms and expense reports.
- Managed all related documentation and records for department.
- Implemented inventory control systems, improving tracking efficiency and reducing discrepancies.
- Assisted on G2G,B2G and C2G management in arranging data entry, processing data,keeping data, summarizing data and keeping authentication, authorization data system.
- Contributed on accounting system, managing government funds, keeping books, issuing reports, maintaining expenditures, arranging payment and collection funds.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
Jaring Communication Sdn Bhd
Customer Service Representative
08.2007 - 11.2007
Job overview
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Mentored junior representatives, enhancing team performance and service quality.
- Implemented process improvements, streamlining workflows and reducing response times.
- Managed complex customer issues, utilizing conflict resolution skills to achieve positive outcomes.
- Maintained up-to-date knowledge of product offerings, enabling accurate support for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
PE System Sdn Bhd
Technician Apprentice
04.2007 - 07.2007
Job overview
- Operated and maintained diagnostic equipment to troubleshoot technical issues efficiently.
- Assisted in developing standard operating procedures to enhance workflow consistency.
- Collaborated with senior technicians to conduct detailed inspections and repairs on equipment.
- Replaced and installed new machinery, equipment and parts.
- Assisted senior technicians with complex repairs, gaining valuable hands-on experience in advanced troubleshooting techniques.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
MCS CollegeBanting, Selangor, Malaysia
No Degree from DIPLOMA LANJUTAN KEMAHIRAN MALAYSIA
05-2018
University Overview
- Completed Coursework: Pengurusan dan Pentadbiran, 2018
Institut Teknologi PertamaNegeri Sembilan
No Degree from HND in Electrical And Electronics Engineering
03-2007
University Overview
- 2.65 GPA
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Computer skills (MS Office, and other related software which unknowledgeable or undefineable)
- Flexible and adaptable
- Dependable and responsible
- Organizational skills
- Calm under pressure
Languages
English
Professional Working
Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
RemoteOn-SiteTimeline
Pembantu Tadbir (Perkeranian/Operasi) N19
Kementerian Pendidikan Malaysia
11.2009 - 07.2017
Customer Service Representative
Jaring Communication Sdn Bhd
08.2007 - 11.2007
Technician Apprentice
PE System Sdn Bhd
04.2007 - 07.2007
MCS College
No Degree from DIPLOMA LANJUTAN KEMAHIRAN MALAYSIA
Institut Teknologi Pertama
No Degree from HND in Electrical And Electronics Engineering
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