Nor Habibah Harun
Manager Squad Lead Network App
Kuala Lumpur
Summary
Dedicated and result-driven, with 17 years of experience in managing project management, skilled in gathering business requirements, analyzing data, documentation, streamlining the processes, budgeting, resource allocation, risk management and ensuring that project delivery meets customer expectations. Proven ability transform organization culture by adopting Agile methodologies and implementing agile ceremonies. As a motivated leader, passionate about helping teams deliver top-notch products, problem-solving skills contribute to building strong customer relationships and driving continuous improvement. Additionally significant experience in IT planning, command center operations, incident management, system release deployment, and ongoing operations and maintenance.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Assistant Manager IT Strategy & Planning
TM
12.2007 - 01.2009
- As Task force for Bill Printing outsourcing, performed end-to-end bill printing process documentation, contract agreement for outsourcing
- PMO for PKI Pilot Project, preparing business user requirement, proposal paper, project progress, performed system maintenance, troubleshooting, testing SIT & UAT, assisted in installation PKI certs to 3,000 pilot user nationwide including TM senior management, selected critical division and GIT
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Performed as Project Management Office (PMO) Knowledge Exchange Microsoft Office Day.
Assistant Manager IT Strategy & Governance
TM
02.2009 - 01.2013
- Contributed develop IT Service Transformation Plan, IT Service Operating Model and streamline IT process
- Managed Portal development and content management using SharePoint
- Performed UAT & Stress test for TM Corporate Portal via Compuware
- Assisted delegation from ShareGuide Malaysia (SGAM), LHDN, MDEC, Papua NewGuinea Telecom PNG Limited for industrial visit to HSBB Centre at Menara TM
- Contributed developed IT Business Plan, IT Blueprint and due diligence study of Cloud Computing, Virtual Desktop & BYOD
- Contributed develop IT Security blueprint, guiding principles and effective IT security solutions
- Facilitated Vulnerability Assessment for selected TM Portal, Network & security application with Cyber Security Malaysia & Nokia Siemens
- Managed GIT membership account of Gartner & TM Forum. Broadcasted knowledge sharing related to IT Technologies trends from Gartner & TM Forum to GIT
- PMO for TM Tender Evaluation Center Project managing business user requirement, proposal paper, tender specification, communication plan, process & governance, testing, training and documentation.
- Performed Virtual Desktop Infrastructure (VDI) Proof of concept to selected TM Point.
Manager IT Managed Services, IT Operation Centre
TM
1 2013 - 04.2017
- Contributed develop ICT services SLA between GIT & VADS, scopes, business process, service management, crisis management and performance reporting
- Managing monthly ICT service performance reports
- Managing monitor over 40 KPIs vendors for STORM Project performance, deliverables, and implementation.
Manager IT Command Center & Release Management
TM
05.2017 - 07.2019
- Administered efficient working of IT Command Centre. Detects and diagnose alarms to ensure genuine alarm, creating IM tickets and escalating to system owner and system support for troubleshooting.
- Lead and responsible for daily proactive TM IT System Monitoring, system health check and initiate outbound call during working hours to over 20 TM Point Offices
- Initiated hand-shake proactive system monitoring after office hour with VADS IT Command Center
- Developed and established event management, incident management & define the escalation process for mission critical, business critical system for GIT system
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Lead and develop process of GIT Communication email broadcast template for IT system maintenance, system incidents and major system outage.
- Managed release schedules effectively for ICP & NOVA, ensuring timely delivery of multiple projects with tight deadlines.
- Streamlined Release Management process and procedures
- Collaborated with project developers, quality assurance team members and business analysts.
NFV O&M Engineer (Cloud OS Hypervisor)
TM
07.2019 - 07.2020
- Collaborated with team members to achieve shared goals of NFV for Telco Cloud Project, fostering a positive work environment focused on continuous improvement.
- Collaborated with other departments to facilitate successful Telco Cloud project completion.
- Conducted research to identify and evaluate new technologies of SDN NFV concepts and Network Modernization.
- Plan and strategize training program and certification for NFV staff. Prepared ONAP training justification, budget allocation and management approval
- Established the SDN NFV Future Skills Framework with collaboration TM L&D.
Manager Network Control Design
TM
08.2020 - 05.2021
- Managed on the planning and designing of network control system related to SDN (controller and applications) which involves project planning, project initiation, project design and application design activities.
- Lead and coordinate the assessment with the stakeholder, develop value stream mapping for business justification management approval prior to project initiation
- Developed and maintained relationships with stakeholder and project team with proper coordination in ensuring successful implementation of the project with the highest standard of quality.
Manager Squad Lead Network App
TM
06.2021 - Current
- Lead and facilitating the customized in-house network automation application development from assessment, gathering user requirement, requirement analysis, develop project charter, resources, project deliverable, timeline and milestone, design, development, testing, deployment and operation in order to meet business functional requirement.
- Facilitated collaboration and planning with HR and Multimedia University to seek an additional developer for the NGT Migration automation project.
- Facilitated Agile ceremonies, sprint planning, sprint meeting, sprint review to ensure transparency in the development process and focus on the product delivery.
- Improved team efficiency by coaching members on Agile principles and best practices. Facilitated communication between stakeholders and the project team, ensuring smooth project progression
- Accomplished multiple tasks, 3 MVP releases of NGT Migration, Deliver Business Enhancement for NGT and PISA, obtain Daffodil BE Management approval within established timeframes.
Education
Diploma in Information Technology -
Kolej Poly-Tech Mara
01.2002 - 04.2004
Bachelor of Information Technology, Hons -
University Utara Malaysia
01.2004 - 04.2007
Skills
Agile Methodology
Agile Ceremonies
Business Analysis
Requirements Analysis
Service Strategy
Quality Control Standards
Software Development Lifecycle
Collaborating with stakeholders
Teamwork and Collaboration
Process Improvement
Incident Management
Certification
ITIL Foundation, 2012
Platform
- Microsoft Windows
- Microsoft Office
- Microsoft Teams
- Microsoft Visio
- Microsoft SharePoint
- Virtualization (VMWare VDI)
- Desktop Security
- MySQL
- Telnet
- Zabbix
Timeline
Manager Squad Lead Network App
TM
06.2021 - Current
Manager Network Control Design
TM
08.2020 - 05.2021
NFV O&M Engineer (Cloud OS Hypervisor)
TM
07.2019 - 07.2020
Manager IT Command Center & Release Management
TM
05.2017 - 07.2019
Assistant Manager IT Strategy & Governance
TM
02.2009 - 01.2013
Assistant Manager IT Strategy & Planning
TM
12.2007 - 01.2009
Bachelor of Information Technology, Hons -
University Utara Malaysia
01.2004 - 04.2007
Diploma in Information Technology -
Kolej Poly-Tech Mara
01.2002 - 04.2004
Manager IT Managed Services, IT Operation Centre
TM
1 2013 - 04.2017