Summary
Overview
Work History
Education
Skills
References
Timeline
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NOR HABIBAH BINTI DAUD

NOR HABIBAH BINTI DAUD

Admin / Customer Service

Summary

Dedicated and results-driven Logistics, Warehouse, and Transportation Administration professional with a proven track record of optimizing operational efficiency and delivering exceptional customer service. Adept at overseeing the end-to-end logistics process, from inventory management to transportation coordination. Possesses a strong background in administrative tasks and customer service, ensuring seamless operations and client satisfaction. Known for meticulous attention to detail, excellent communication skills, and the ability to thrive in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

SENIOR ADMIN

EITA GROUP (EITA ELECTRIC / EITA POWER SYSTEM SUBANG JAYA)
02.2024 - Current
  • Monitor and lead admin tasks and update daily receiving orders to manager.
  • Issue Credit Notes to customers for good returns.
  • Perform Stock Take and Filling Stock Document.
  • Responsible for managing incoming & outgoing emails.
  • Enter stock (GRN) for local and overseas in the E-Builder System.
  • Arrange courier pick up for outstation orders include for Sabah & Sarawak.
  • Follow-up documentation with finance and HR departments such as submissions of Medical Certificate, road tax trucks, petrol claims, purchase requisition, etc.
  • Manage and maintain schedules and appointments for the special orders.
  • Create and maintain files and databases, ensuring the accuracy and confidentiality of the information.
  • Assist manager in the preparation and control of the office budget.

Customer Service / Admin (Department Mercedes / Yun Nam)

DB Schenker Logistics Malaysia
1 2021 - 1 2024
  • Process Delivery Orders-Efficiently process delivery orders based on incoming purchase orders or via phone, ensuring accuracy and timeliness
  • Liaison with Warehouse-Collaborate with the warehouse team to coordinate and facilitate the delivery orders to customers
  • Delivery Management-Manage deliveries according to customer expectations, ensuring on-time and accurate shipments
  • Update Delivery Status-Regularly update delivery status to customers and cross-check Delivery Notes (DN) for accuracy
  • DN Status Management-Monitor DN Pending status and liaise with the warehouse for timely resolution and delivery
  • Customer Assistance-Entertain incoming calls, providing necessary assistance and information to customers
  • Documentation Management-Maintain and update customer documentation files, ensuring accurate and organized records
  • DN Copy Provision-Trace and provide DN copies as per customer requests, ensuring prompt and accurate responses
  • Local Purchase Issuance-Issue local purchases for supplier direct delivery to customers and for cash-dirty parts
  • Warranty Claim Handling-Handle warranty claim returns from customers and coordinate the return process to the factory
  • Administrative Tasks-Handle various administrative tasks, including document filing and manual order entry
  • System Proficiency-Utilize SAP and NGW systems for order processing, tracking, and documentation
  • Order Management-Check and process outlet, tag along, courier, and e-commerce orders in the system
  • Picklist Creation-Create picklist and send Delivery Orders (DO) to customers, ensuring accurate order fulfillment
  • Department Management-Manage orders from Markem & Heidelberg departments, ensuring seamless coordination
  • Communication Handling-Reply to emails from customers and answer incoming calls, providing excellent customer service
  • Billing Coordination-Complete monthly billing for Yunnan, Markem, and Heidelberg departments, submitting to Billing Department before deadlines

Education

STPM -

High School Diploma -

INSTITUT PENILAIAN NEGARA (INSPEN)
Bandar Baru Bangi, Selangor, Malaysia
04.2001 -

Skills

Communication Skills

References

  • Amirul Fahmi, Supervisor, EITA Electric, +019-7941462
  • Hazliza Habeeb Rahman, Exec. DB Schenker Logistics, +6017-4342257

Timeline

SENIOR ADMIN

EITA GROUP (EITA ELECTRIC / EITA POWER SYSTEM SUBANG JAYA)
02.2024 - Current

High School Diploma -

INSTITUT PENILAIAN NEGARA (INSPEN)
04.2001 -

Customer Service / Admin (Department Mercedes / Yun Nam)

DB Schenker Logistics Malaysia
1 2021 - 1 2024

STPM -

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