Nor Fazlin Abdul Jamil

Rejoined Mandara Spa at Renaissance Hotel Kuala Lumpur as Spa Director as at October 2023. Assisting other branches on spa operations

• Rejoined The Body Shop Malaysia as Shop Manager for temporary.

• Pre -Opening Team; Oversees operational system, processes infrastructure,and following up on renovation part.
• Managing several departments such as Kitchen, Spa, Sales, and Marketing and Operation teams.
• Attending all needs and requirements for in-house mommies during a postnatal time especially on food and beverages served for 28 days.
• Ensuring in-house accommodation is well-taken care of includes arranging all internal and external activities for mommies.
• Assisting Sales and Marketing Department on Malay market promotions, inquiries, and confinement menus.
• Collaborates with other back-office team members to ensure smooth business transactions, reinforce positive morale, and uphold company values.
• Establish and maintain credible, professionals relationships with clients and enhancing business opportunities.
• Supports management administration job by providing training program,recruitment, and ensure all are being properly executed in accordance with company best practice.
• Work closely with BOD’s on future planning and execute necessary actions.
• Assisting superior with all current operations on purchase lists.

• Assisting DOO in managing 11 spas in Malaysia with enhancing profit and growth. (Approximately 80 staffs at a time).
  • Managing and supervising Malaysia Spas operations, maintaining cost control
  and quality standards.
  • Ensuring ongoing successful partnership between host hotels and travel
  agents.
  • Coaching incoming Spa Managers on Spa Policy & Procedures, Guidelines,
  Reports, Inventories, Product knowledge and etc.
  • Focusing more on daily spa operations in terms of billing, ongoing promotions,
  spas stock take, and retail training.
  • Involving marketing plan, promotions structure ( yearly, quarterly, and
  monthly) for spas based on locations and preferences and demonstrating
  business plan, ideas, and opinions,
  

• Managing 2 spas at times, reporting directly to DOO (Inclusive Asst Manager, Front liners, and Therapist- approximately 15 staff at times, reporting directly to DOO.

• Emphasizing P&P standards and educate new joining staff.

• Coaching spa front lines, Asst Manager, Receptionist on retail training, product knowledge, and selling skills.

• Develop and maintain a clearly defined plan for spa performance which includes goal setting and retail strategies.

• Maintained a guest satisfaction score of 95%, and generated 30% profits on retail sales performance.

Reporting to: Director of Operations

Projects/Involvement: Participating in Marriott Day, Spa Events, and activities.

• Managing all the duties as Spa Manager (approximately 10 staff at the time),

• Implementation of retail concept, demonstrating, educating, add on product knowledge, aggressively conducting training.

• Achieved YTD revenue forecast for 2015; +ve growth in 10 months.

• Achieved MTD revenue forecast 5 times for 2016.

• Achieved MTD retail performance 5 times and built a new record for retail sold USD 8000 July 2016.

Reporting to: Director of Operations

Projects/Involvement:

Participating in Hotel Charity for Orphanage Kids, Mothers Day & Christmas Events.

Bath & Body Works NU Sentral

• Pre-Opening Team for Bath and Body Works NU Sentral 1st Outlet in Malaysia (approximately 12 staffs)

• Floor-setting marketing updates and merchandising new-concept store.

• Responsible for hiring, training, scheduling, and sales performance.

• Built relationships with customers and maintained clients list Reporting to Area Manager

· Projects/Involvement: NIL

· Reason for Leaving: Better Offer * re-joined Mandara Spa Malaysia

• Managing an international retail product to meet customer demands and satisfaction.

• Actively involved in TBS marketing and promotion floor setting strategy following its season.

• Ensure the shop is hitting the monthly revenue target provided by the company.

• Focusing the KPI's with staff and maintaining effective daily briefing.

• Introducing new products and ensure link sales and demos perform to customers.

• Built-up a good rapport with the regular customers to meet their satisfaction.

• ·Participate in all sorts of Visual Merchandising procedures to ensure it is standardizing with other branches.

• Monitor and develop selling skills for staff to consult customer needs and inquiries.

• Oversees and monitoring insufficient product supply and inventories are done in timely manner.

• Conducting weekly stock take and taking part in monthly official stock take to meet brand requirement.

• Monthly report and documentation to be prepare and compile accordingly.

• Sustain revenue performance Jan 2014-Sept 2014 100%, 130% revenue achieved.

• Top 10 stores performance on period. Reporting to: Area Manager

Projects/Involvement: 30th Anniversary (Cruelty-Free Campaign- Best Highlighted Project)

Reason for Leaving: Company restructuring

2 0 1 1 — 2 0 1 3

Ø Mandara Spa Malaysia Sdn Bdn -business unit of Mandara Spa Renaissance Hotel Kuala Lumpur.

Ø March 2009 Promoted as Assistant, at its business unit in Sheraton Imperial Hotel Kuala Lumpur.

Ø February 2008 Joined Mandara Spa Sunway Hotel Resort & Spa as Spa Receptionist

Ø 2007- Joined The Datai Hotel as Spa Receptionist.

Ø 2006- Pre Opening Team for TRADERS HOTEL KUALA LUMPUR as Spa & Health Club Associate.