Norfazira Suraini Ibrahim
Shah Alam,Malaysia
Summary
Dedicated professional with a strong foundation in customer service and sales experience, complemented by exceptional teamwork and attention to detail. Demonstrates a robust work ethic, consistently delivering high-quality results. Committed to leveraging skills to enhance customer satisfaction and drive sales growth.
Overview
5
5
years of professional experience
Work history
Sales Assistant
WK World Of Kitchenware
Bandar Puncak alam, Selangor
2024.05 - 2026.05
- Managed customer inquiries, complaints, and requests in a timely and professional manner.
- Developed and implemented successful sales strategies to increase revenue.
- Built relationships with clients by providing excellent customer service.
- Demonstrated strong communication and interpersonal skills to ensure customer satisfaction.
- Utilized product knowledge and sales techniques to maximize customer satisfaction and sales goals.
- Assisted in training and overseeing new sales staff members.
- Maintained a professional and friendly environment in the store.
Sales Assistant
Longwan Sri Muda
Seksyen 25, Shah Alam
2023.02 - 2024.04
- Managed customer inquiries, complaints, and requests in a timely and professional manner.
- Built relationships with clients by providing excellent customer service.
- Demonstrated strong communication and interpersonal skills to ensure customer satisfaction.
Operator
Panasonic Appliances Air-Conditioning
Seksyen 21, Shah alam
2021.10 - 2023.02
- Developed and implemented successful strategies to improve customer service and reduce customer wait times.
- Monitored and maintained production standards to ensure quality and safety.
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
- Inspected finished products for quality and adherence to specifications.
- Followed assembly instructions to accurately complete jobs.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
Education
SPM - Perdagangan
Sekolah Menengah Kebangsaan Chalok
/2007 - /2011
Skills
- Customer Service
- Sales Experience
- Teamwork
- Attention to Detail
- Work ethic
Languages
Bahasa Melayu
English
Timeline
Sales Assistant
WK World Of Kitchenware
2024.05 - 2026.05
Sales Assistant
Longwan Sri Muda
2023.02 - 2024.04
Operator
Panasonic Appliances Air-Conditioning
2021.10 - 2023.02
SPM - Perdagangan
Sekolah Menengah Kebangsaan Chalok
/2007 - /2011