NOR FARZANA BINTI BASEER
CONSUMER DOCUMENTATION ~ GROUP CREDIT ADMIN
Kuala Lumpur,Wangsa Melawati
Summary
Ensured 100% compliance with internal credit policies and regulatory guidelines in processing and verifying consumer credit documentation.Streamlined document checking process by reducing turnaround time by 30% leading to faster disbursement and improved client satisfaction.Assisted in the implementation of a digital document tracking system in improving record accuracy and audit readiness.Collaborated with the credit and legal teams to resolve discrepancies, minimizing documentation errors by 25%.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Consumer Documentation
ALIANCE BANK MALAYSIA BERHAD
Kuala Lumpur , Kuala Lumpur
04.2024 - Current
- Checked documentation to support loan approval decisions.
- Handled disbursement and redemption requests efficiently.
- Administered adjustments to credit facilities subsequent to disbursement.
- Executed partial capital repayment.
- Ensured security documents were safely stored through SE Lodgement process.
- Collaborated with solicitors, valuers, and branches to address mortgage-related concerns.
- Ensured the legal documentation for loan is in order and the Bank’s interest is well protected.
- Ensure the credit related activities and functions comply with the relevant legal requirements, policies and procedures, rule and regulations and ethical standard.
- All matters related to pre and post execution of legal documentation
- Loan release in terms of documentation
- Safe-keeping of security documents
- Documentation in respect of loan settlement
- Advised on issuance of letter of offer and customised legal documents
- Checks collateral in HOST System
- All relevant system maintenance in (ILS)
- Documentation in respect of perfection of charge
Human Resource Executive & Tender Clerk
Dura Guard Force & Consultancy Sdn Bhd
01.2023 - 12.2023
- HR Payroll & calculations manually using system
- Ensure daily administrative task includes documentations, filing, written communication, correspondences, coordinating and follow up on pending matter.
- Dealing with government phone calls/email inquiries.
- Handle HR Payroll data into SecuriSoft System
- Involved in tender briefings and prepare documents.
- Assist in Government & private tenders manually using Eperolehan, Tender Wizard, and Tender Direct.
- Stock management (PR & PO) preparation.
- Updates authority payments such as Kwsp/Perkeso for monthly contribution.
- Handle KDN applications for new Guards and staffs filtration process and involved in KDN Renewals for annual permits as required.
Admin and CSA Support
Scania Malaysia Sdn Bhd
03.2022 - 12.2022
- Generate invoices and quotation for customers
- Update Debtors/Creditors payment records
- Upkeep banking and payment records
- Remind and booking appointment for customers
- Prepare gate pass and authorize approval
- Admin data entry, filing and all works related to admin in timely manner
- Prepare monthly payroll
- Handle workshop small expenses (petty cash)
- Ordering parts from distributor
- Prepare GRN, binning and PO into the system
Telemarketing Executive
A-Assign Corporation Sdn Bhd
10.2020 - 02.2022
- Achieve weekly and monthly sales targets.
- Call customers/Follow up bookings
- Maintain records of incoming and outgoing calls.
- Promote product using persuasive language and techniques.
Audit/Account Assistant
KMS Corporate Consultants Sdn Bhd
01.2019 - 12.2019
- Prepared accounting ledgers
- Debtor's and Creditor's Statement.
- Performed Book-Keeping.
- Calculate Payroll for client/ Send reminders to client in order to notify the deadlines.
Education
DIPLOMA TECHNOLOGY MANAGEMENT - ACCOUNTING
Perak College of Technology in collaborate with University Technology Malaysia (UTM)
01.2016 - 04.2019
Skills
Credit & Loan Documentation
Loan Disbursement & Drawdown
Regulatory Compliance (BNM, internal policy)
Document Safekeeping & Retrieval
Audit & Risk Control
Interdepartmental Coordination
Data Entry & Core Banking Systems (HOST & ILS)
Customer Service Support
Attention to Detail in Accuracy and Completeness on Timely Basis
Ability to manage and organize a large volume of documents and data
Clear and effective communication with clients, colleagues, and external parties
Problem Solving skills ~ Ability to identify and resolve issues related to documentation and processing
Computer Skills ~ Proficiency in using banking software and Microsoft Office applications
Knowledge of relevant banking regulations and compliance requirements
Ability to work independently and as part of a team
Flexibility to adapt to various tasks and work environments
Extra Skills on System:
MYOB Accounting Software & Million Accounting Software
CRM Micro tel Software
Auto Master System
Digital Dealer/ Operation Analysis Portal
KWSP/ PERKESO PORTAL
SecuriSoft (Payroll System)
Eperolehan (Government Tenders)
Extra-Curricular Activities
Treasurer of Student Representative Council, 01/2017 - 12/2019, Active member of this club for 1 year. Responsible to collect and update monthly fees from all the members of SRC club. Developed the skill of preparing monthly cash flows from this club.
Personal Information
- Age: 27
- Date of Birth: 12/19/96
- Nationality: Malaysian
About Me - Objectives
I'm highly experienced in meticulous professional as Accounting, Administration and Human Resource Executive & Credit Administration. Seeking a position as a Senior Documentation Officer or Credit Admin Executive. Proven ability to manage end-to-end loan documentation, ensure regulatory compliance, and execute disbursements accurately and on time. Skilled in core banking systems and security document safekeeping, with a strong commitment to operational excellence and service. I would like to give the best service through my experience & skills for benefit of your organization whilst improving my knowledge & gain experience further more.
Timeline
Senior Consumer Documentation
ALIANCE BANK MALAYSIA BERHAD
04.2024 - Current
Human Resource Executive & Tender Clerk
Dura Guard Force & Consultancy Sdn Bhd
01.2023 - 12.2023
Admin and CSA Support
Scania Malaysia Sdn Bhd
03.2022 - 12.2022
Telemarketing Executive
A-Assign Corporation Sdn Bhd
10.2020 - 02.2022
Audit/Account Assistant
KMS Corporate Consultants Sdn Bhd
01.2019 - 12.2019
DIPLOMA TECHNOLOGY MANAGEMENT - ACCOUNTING
Perak College of Technology in collaborate with University Technology Malaysia (UTM)
01.2016 - 04.2019