Nor Farina Binti Mohd Ali
Admin Assistant
Taiping, Perak
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
New Car Sales Administrative Assistant
G-Mart Taiping Motor Sdn. Bhd.
01.2020 - Current
- Implemented effective filing systems for important documentation, resulting in improved organization of paperwork related to vehicle transactions.
- Assisted in the preparation of sales reports, analyzing data to identify trends and opportunities for growth.
- Fostered a positive work environment through active team collaboration, open communication, and commitment to continuous improvement in the administrative support role.
- Exhibited strong multitasking skills by managing incoming calls from both external clients as well as internal departments, providing prompt assistance to all inquiries.
- Coordinated with sales team to develop targeted marketing campaigns for increased new car sales.
Customer Service Administrative Assistant
Umw Toyota Motor Sdn. Bhd.
12.2018 - 12.2019
- Ensure a high level of office administration by raising , batching and despatching of relevant invoices, documents and reports appropriately.
- Responsible for the achievement of targeted monthly sales and the number of customer paid units serviced
- To achieve maximization of the Service Center's profitability and maintain an effective expenditure control
- Responsible for timely collection from cash and credit customers as per the company policy & guidelines
- Responsible for the achievement of the relevant Branch CSI target scores.
Service Advisor
Umw Toyota Motor Sdn. Bhd.
07.2015 - 11.2018
- Achieve sales and throughput target through aggressive selling
- Achieve enhanced customer satisfaction through careful listening of customer's request, obtaining approval for additional jobs and provide detail explanation of job done and charges incurred
- Responsible for the effective participation on special service campaigns , fix-it-right programme, follow up, parts back orders and regular update on major jobs
- Ensure prompt submission of well documented technical reports , warranty claims and branch goodwill within approves guidelines
- Ensure vehicles are ready within promised time and exceed the customers expectations in service delivery quality
- Assist and contribute in the achievement of the overall branch CSI targeted scores
Education
Bachelor of Business Administration - International Business
Universiti Teknologi Mara
Malacca 04.2001 -
Skills
Filing systems
Microsoft office
Strong organization
Sales process
Sales support
Administrative tasks
Registration handling
Teamwork
Fast learner
Multitasking and time management
Timeline
New Car Sales Administrative Assistant
G-Mart Taiping Motor Sdn. Bhd.
01.2020 - Current
Customer Service Administrative Assistant
Umw Toyota Motor Sdn. Bhd.
12.2018 - 12.2019
Service Advisor
Umw Toyota Motor Sdn. Bhd.
07.2015 - 11.2018
Bachelor of Business Administration - International Business
Universiti Teknologi Mara
04.2001 -
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