NORFARIHAN RAMLI
GENERAL MANAGER @ SALAM SPECIALIST HOSPITAL KUALA TERENGGANU
Kuala Terengganu, Terengganu
Summary
Dynamic General Manager with a proven track record at SALAM Specialist Hospital, excelling in operations management and team leadership. Achieved significant market share growth through strategic planning and innovative cost-saving measures. Expert in project management, fostering strong client relationships while ensuring financial stability and operational excellence.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
GENERAL MANAGER
SALAM SPECIALIST HOSPITAL KUALA TERENGGANU
01.2025 - Current
- Healthcare administrator player with a background in managing hospital operations, leading multidisciplinary teams, and driving strategic growth.
- Skilled in streamlining operations, improving patient satisfaction, and enhancing overall hospital performance. Adept at aligning organizational goals with quality care delivery and fiscal responsibility
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Advisory for all construction works in all SALAM Group Hospital involving from planning up to operational
Operation Manager
SALAM SPECIALIST HOSPITAL KUALA TERENGGANU
07.2022 - 12.2024
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
Project Manager
HATIMUDA SDN BHD
07.2012 - 06.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for all private and goverment hospital
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Involving in Facility Management once handed over the project to client
- Manage Petronas INSTEP project in 2014-2016
- Part Time lecturer in INSTEP, PETRONAS, TERENGGANU, Pahang Skills Development Centre and University Malaysia Pahang
- Manage all 3 SALAM Groups hospital construction works, Rawang Selgate hospital and all interplant clinic in Kerteh, Kemaman Terengganu until hand over to operation team
PROJECT ENGINEER
IBUBENA SDN BHD
07.2004 - 06.2007
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Education
Bachelor of Science - Electrical Engineering
UNIVERSITY MALAYSIA PAHANG
Kuantan, Pahang, Malaysia 04.2001 -
Skills
Project Management
Leadership and team building
Organizational development
Motivation
Certification
Certified Associate in Project Management - CIDB
Timeline
GENERAL MANAGER
SALAM SPECIALIST HOSPITAL KUALA TERENGGANU
01.2025 - Current
Lead Internal Auditor
12-2022
Operation Manager
SALAM SPECIALIST HOSPITAL KUALA TERENGGANU
07.2022 - 12.2024
Occupational Safety and Health Coordinator - NIOSH
06-2020
Certified Project Planner - CIDB
05-2018
Certified Associate in Project Management - CIDB
05-2016
Project Manager
HATIMUDA SDN BHD
07.2012 - 06.2022
PROJECT ENGINEER
IBUBENA SDN BHD
07.2004 - 06.2007
Bachelor of Science - Electrical Engineering
UNIVERSITY MALAYSIA PAHANG
04.2001 -