Microsoft Office
NORFARHANA BINTI MOHAMAD FUAD
Human Resource
AMPANG
Summary
A flexible and adaptable professional with over 6 years of experience in Human Resources, Administration, Compliance, Finance, and Customer Service. Known for taking on new challenges and excelling in different roles. Possesses strong interpersonal and organizational skills, with a solid understanding of HR principles. Skilled in handling administrative tasks and data management, and eager to further develop expertise in payroll and recruitment.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
HR, Admin & Compliance Executive
Unicity Malaysia Sdn Bhd
Kuala Lumpur, Kuala Lumpur
11.2023 - Current
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Handled payroll and statutory contributions (EPF, SOCSO, PCB) with accuracy and timeliness
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Provided administrative support, including scheduling meetings, organizing events, and managing office supplies
- Coordinated travel arrangements and company-wide events, ensuring efficiency and cost-effectiveness
- Coordinated employee training programs to boost skills development and improve overall performance.
- Supported office operations by performing general administrative duties such as filing, copying, and data entry when required.
- Addressed employee concerns, resolving workplace issues and ensuring policy compliance.
- Ensured compliance with labor laws, safety regulations, and company policies, maintaining accurate documentation for audits.
Finance Executive – Claim
Asia Assistance Network Sdn Bhd
Petaling Jaya, Selangor
08.2019 - 02.2020
- Reviewed and processed claim documentation with a high level of accuracy, ensuring compliance with company policies
- Maintained strict confidentiality of sensitive personal data as per company guidelines
- Managed high-volume caseloads and prioritized tasks to meet deadlines, reducing processing times
- Maintained strict adherence to industry regulations and internal policies when evaluating coverage eligibility for each claim submission.
- Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
Finance Administrative
TSL Catering
Subang Jaya, Selangor
11.2018 - 07.2019
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Prepared purchase orders (PO) to support procurement processes, ensuring accuracy and timely approvals
- Handled accounts payable (AP), including invoice verification, payment processing, and maintaining vendor relationships
- Reduced operational costs through diligent vendor negotiation and assessment of service contracts.
- Managed accounts receivable (AR) by tracking payments, issuing invoices, and reconciling accounts to ensure timely collections
- Generated detailed financial and operational reports to support decision-making
Account Manager Executive
Heitech Padu Berhad
Subang Jaya, Selangor
11.2016 - 10.2018
- Identified new business opportunities, increasing client acquisitions by 5%
- Created tailored proposals and secured contracts by highlighting IT solutions and ROI
- Managed client portfolios, resolving issues, and upselling services to improve satisfaction
- Negotiated contracts with favorable terms to build long-term relationships
- Conducted workshops and training to help clients maximize IT solutions
- Used client feedback to improve services and address concerns
- Contributed to 5% revenue growth by exceeding sales targets
Outbound Documentation Representative
NOL Global Services
03.2015 - 10.2016
- Prepared and issued accurate Bills of Lading for outbound shipments, ensuring compliance with shipping regulations
- Managed shipping documentation and processes for Scandinavian countries, specifically Finland, Denmark, and Sweden
- Ensured timely delivery of shipping documents to meet deadlines and customer requirements
- Coordinated with logistics partners and carriers to confirm shipment details and resolve any discrepancies
- Maintained high levels of accuracy in shipment data entry and reporting to avoid errors or delay
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
Education
BBA - International Business
Universiti Teknologi Mara (UiTM)
Malacca, Melaka, Malaysia 05.2011 - 05.2015
High School Diploma -
Universiti Teknologi Mara (UiTM)
Sungai Petani, Kedah, Malaysia 04.2001 - 10.2011
Sijil Pelajaran Malaysia -
Sek. Men. Keb. Raja Muda Musa
Kuala Kangsar, Perak, Malaysia 01.2006 - 12.2009
Skills
Onboarding process
Compliance
Training development
Payroll administration
Administrative management
Customer service
Travel arrangements
Accounts receivable
Accounts payable
Data entry
Software
Capcut
Canva
Timeline
HR, Admin & Compliance Executive
Unicity Malaysia Sdn Bhd
11.2023 - Current
Finance Executive – Claim
Asia Assistance Network Sdn Bhd
08.2019 - 02.2020
Finance Administrative
TSL Catering
11.2018 - 07.2019
Account Manager Executive
Heitech Padu Berhad
11.2016 - 10.2018
Outbound Documentation Representative
NOL Global Services
03.2015 - 10.2016
BBA - International Business
Universiti Teknologi Mara (UiTM)
05.2011 - 05.2015
Sijil Pelajaran Malaysia -
Sek. Men. Keb. Raja Muda Musa
01.2006 - 12.2009
High School Diploma -
Universiti Teknologi Mara (UiTM)
04.2001 - 10.2011
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