Norfarahin Sani

Managed daily operations of a home-based kitchen for consistent output.

Prepared food and maintained hygiene standards across daily cooking tasks.

• Sold products through Foodpanda and ShopeeFood channels to reach customers.
• Handled online orders, customer service, and delivery coordination throughout the day.
• Bought inventory and controlled costs to support steady kitchen purchasing.
• Promoted the business using online marketing and social media postings.
• Created marketing promotion - such as " Wednesday Double Special , Cuti Sekolah -Jom Order and Harimau Selatan Special" .
• Managed cash flow and completed basic bookkeeping for accurate records.
• Maintained a customer rating of 4.0+/5 through reliable service.
• Fulfilled 8-20 orders per day while managing cooking and packaging.
• Built a repeat-customer base by keeping service consistent.

• Achieved company targets by implementing successful sales strategies.
• Handled customer accounts for both government and new private sector clients, ensuring tailored service delivery.
• Liaised with costing unit to prepare competitive quotes, facilitating conversion and supporting client acquisition.
• Coordinated with clients to understand project requirements, translating needs into actionable plans.
• Managed sales and administrative functions to support team objectives and enhance workflow.
• Monitored print quality, implementing adjustments to maintain high standards across all outputs.
• Printed diverse range of products to complete orders for books, magazines and other client-requested materials.

• Conducted assessments and interviews with students to identify needs and ensured follow-up interviews addressed those needs effectively.
• Highlighted critical role of education counsellor in supporting student development and wellbeing within school system.
• Industry Education, Specialization Customer Service

• Coordinated sales activities and forecasts to align with team objectives
• Met with clients to discuss and plan event forecasts, ensuring alignment with expectations
• Coordinated events to ensure smooth operations and managed payment processes.
• Managed sales intern to ensure completion of assigned tasks
• Preparing and submitting daily report to the manager
• Handling queries for both government and others
• Industry Hotel / Hospitality, Specialization Marketing/Business Development

• Delivered comprehensive sales experience to customers, enhancing their understanding of products.
• Provided customers with accurate information regarding products, facilitating informed purchasing decisions.
• Acted as first line of contact for customers, handling outbound telephone calls to initiate engagement.
• Ensure calls are handled with professionalism and efficiency, maintain overall customer satisfaction and increase customer loyalty.
• Industry Banking / Financial Services, Specialization Banking/Financial Services

• Developed layout plans and arranged wall configurations to enhance visual appeal
• Updated store window to align with current activation themes
• Ordered merchandising items from Adidas global webpage to ensure updated stock
• Do weekly store visit for merchandising inspection
• Make sure every week/monthly activation runs smoothly
• Provide training to SIC
• Arranging wall configuration
• Contributed to merchandising strategies in retail industry