NORFARAHAZLIN BINTI MOHD YUSOF

• Provided technical support for end users, resolving issues promptly and effectively.
• Developed detailed technical documentation to facilitate knowledge sharing among team members, and aid in future troubleshooting efforts.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Assessed business requirements to create focused solutions.
• Collaborated with cross-functional teams to develop system solutions tailored to business needs.
• Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
• Troubleshot incidents reported by end-users to schedule system changes, and identify permanent solutions.
• Enhanced project management skills by defining and presenting system solutions, and timelines for business needs or technical problems.

• Involved in SAP project implementation for SAP dual currency for the FICO module.
• Involved in SAP project implementation, SAP Dual Currency for the HR module.
• Involve in SAP Weighted Average Price costing
• Involve in SAP project implementation Maybank2e DME
• Monitor and resolve any issues with the MRO interface to SAP MM (PO and GR data).
• Involved in the Asset Tracking System project implementation (non-SAP system).
• Involved in Scrap Management System Project Implementation (non-SAP system).
• Support issues related to budgeting in SAP: - Resolve issues when budget consumption is inconsistent between the standard SAP table and the customized table. - Update the tolerance limit related to the expense order type by 10%. Also, add logic in the customized program for invoice posting to meet the budget tolerance checking rules.
• Support the user issue for the FICO and HR modules (temporary).
• Involved in SAP FICO, HR, MM, and PP configuration. Example:
• Implement forex revaluation for PAPAMY.
• Update the public holiday calendar for HR.

• Create a query report for claim HR.
• Create LSMW for FICO.
• Implement the supplier payment program, download, and upload it into the MUFG bank system.
• Resolve any routing issues related to the costing run (PP/MM module).
• Resolve any issues related to budget checking for internal orders and the project system.
• Log and analyze all support requests to identify emerging patterns, and make recommendations to resolve.
• Prioritize and implement system changes to resolve the technical issues identified in the business.
• Involved in SAP project implementation for the CCM Chemicals division, starting with user requirements gathering, data migration, training, User Acceptance Testing (UAT), and go-live support.
• Support user issues by handling them using the CCM helpdesk.
• Give training for End User Training (EUT) and FICO processes to the users.
• Involved in SAP FICO configuration. Example:

- Create a new company code.

- Change the derivation rule for the new business unit.

- Document splitting configuration.

- Create a new asset class.

• Provide end-user support for SAP systems (FI/CO) and business process-related queries in a specific time.
• Able to consult with users as per their requirements, establish and maintain day-to-day relationships with users, provide a first point of contact for support issues, and offer expert business application knowledge while giving advice to business users on process capabilities.
• To work with key business users and SAP partners (consultants) to understand system functionality and design strong system process solutions to business requirements when possible, to a core product offering.
• Log and analyze all support requests to identify emerging patterns, and make recommendations to resolve.
• Prioritize and implement system changes to resolve the technical issues identified in the business.

• Assist the manager in charge during the process of a project, such as design, drawings, costing, safety, and implementation, and coordinate, and so on.
• Manage the project from the design stage to commissioning, and provide a technical solution to the customer.
• Increase revenues from within the assigned territory and accounts by promoting and selling technical services and value-added services.